What are the opening hours?

Monday 9:30am - 4:30pm Tuesday 9:30am - 4:30pm Wednesday 12pm - 7pm Thursday 9:30am - 4:30pm Friday 9:30am - 4:30pm

Casey North Community Information & Support Service Inc.

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Narre Warren, VIC
Casey North Community Information & Support Service Inc.

Casey North CISS is a nonprofit service offering accessible information, referral support, and essential assistance to individuals and families.

With committed staff and volunteers, we provide programs that promote wellbeing, resilience, advocacy and care CNCISS have a range of services and programs that have been developed to respond to the presenting needs in our local community. We continue to review these services to meet the changing needs of our local community as best we can. The CNCISS website offers information about our services

such as;

• Emergency relief
• Social work
• Counselling
• Financial counselling
• Financial literacy and support
• No Interest Loan Scheme (NILS)
(interest free loan for essential household items, education costs, medical)

28/08/2026

🩵 Our hearts go out to the people and communities of Nepal and Tibet affected by the recent devastating floods at Casey North Community Information & Support Service Inc.

We extend our deepest condolences to those who have lost loved ones and our thoughts are with everyone who has lost their homes, livelihoods or been displaced by this tragedy.

We also acknowledge the emergency workers, volunteers and community members working tirelessly to help those in need.

From our community to yours, we send our thoughts, prayers and hope for safety, strength and recovery. 🙏🏼🤲🏼

24/08/2026

🐾 A BIG THANK YOU TO OUR WONDERFUL DONORS! 🐾- Casey North Community Information & Support Service Inc.

🐶🩵 A huge shoutout to Angela and Winston for their incredibly generous donation of dog food, treats, brand-new dog coats, a leash, skin care products, toiletries, and so many other goodies for our furry friends and clients!

🐱🥫 We’d also like to say a big thank you to Sue from Berwick for generously donating tins of cat food, along with lots of pantry items for our service. City of Casey

🐾 For people experiencing financial hardship, being able to care for and feed their much-loved pets can be another added expense during an already difficult time. Donations like these mean we can help support the whole household, paws included!

🙏🏼 Thank you, Angela, Winston and Sue, for thinking of our community and helping us continue to support local people and their beloved furry family members. 💗

🐾🐶🐱

21/08/2026

📌 A fantastic initiative from South East Community Links! If bills and rising costs are becoming overwhelming, pop along to Bring Your Bills Day in Hampton Park and find out what support may be available.

📅 Tuesday 25 August
🕥 10:30am to 3:00pm
📍 Arthur Wren Hall, Hampton Park

19/08/2026

🎊Casey North CISS- Open-day Celebration🎉

🌟 Today, we were incredibly proud to celebrate the Casey North Community Information & Support Service Inc. Open Day and officially welcome our community into our new home at 52–54 Webb Street, Narre Warren.

🧡 It was wonderful to mark this special occasion alongside so many people who support our service, our work and the community we are privileged to serve.
We were honoured to celebrate with:
Mayor Cr Michelle Crowther, Cr Kim Casuarina City of, Belinda Wilson MP, Stefan Koomen, Sam Dennison for Community Rotary Club of Casey, Cr Gary Rowe, Glenn Patterson CEO City of Casey,
Callum Pattie City of Casey, Leanne from Community Information & Support Cranbourne Inc. Clair and Rory from the
Our wonderful City of Casey Council staff, our
Previous Staff, Board Members and Volunteers who have been part of our journey over the years. And, of course, our incredible current staff and volunteers, who continue to make Casey North CISS what it is today.

⭐️ For more than 27 years, Casey North CISS has been part of the local community, providing a welcoming place for people experiencing financial hardship, crisis or difficult circumstances to turn to for information, practical assistance, advocacy and support.
While our address may have changed, the heart of our service certainly hasn’t.

🌏 We are extremely happy to be settling into our new home and excited about what this next chapter will bring. Most importantly, we are proud to continue being a place where people can walk through our doors knowing they will be treated with dignity, compassion and without judgement.

🎀 A huge thank you to everyone who joined us today, and to every staff member, volunteer, Board member, community organisation, supporter and friend who has contributed to Casey North CISS throughout its history.
Here’s to our new home, the next chapter, and many more years of supporting our community. 🏡✨

14/08/2026

🏠 Casey North Community Information & Support Service Inc.Welcome to our new location 🐾 SUNNY DOGGO OFFISHUL TOUR OF OUR NEW HOME! ☀️

Henlo frens!! 👋
It me, Sunny doggo
Lisa the Financial Counsellor’s very impawtant assistant, professional snack inspector, reception enthusiast and goodest boy.
I have been given a VERY impawtant job today.

✨ WELCOME TO CASEY NORTH CISS NEW HOME✨ City of Casey
📍 52–54 Webb Street, Narre Warren VIC
I did personal sniffs and inspeckshun and can confirm: very nice. many smells. excellent humans. 10/10. ⭐

🚗 FIRST: WHERE DO HOOMANS PARK?
There is car parking at service, nextdoor to Windermere and where the Youth Centre is located

🚆🚌 We are also super close to Narre Warren Train Station and local buses, so you can get here even if you do not have four speedy legs like me.
🐶 Now come. I show you around. 🐕💨

📸 PHOTO 1: HOW TO ENTER
When you arrive, you can come up the ramp to the building.
You may hear a little CLICKY CLICK 🔊
When you hear clicky sound, pull door and.
✨ TA-DAAAAA! YOU IN! ✨
Very advanced hooman technology.

📸 PHOTO 2: DIS IS ME OUTSIDE
YES. WE HAVE AN OUTSIDE AREA!!! 🌿☀️
Here I am with my very special ball. 🎾
Sometimes the staff and volunteers sit out here and eat their lunch.
Sometimes food falls on ground.
Sometimes I sniff ground.
Sometimes I find crumb.
I believe this is called community service 🐶🤭

📸 PHOTO 3: TWO BUILDINGS?!
Yes fren. TWO different office buildings joined by our outside area.
Sometimes I run over to the other building because I LOVE RECEPTION VERY MUCH.
Why?
Because reception hoomans keep...
🤫 S P E C I A L S N A C K S. 🤫 (and sometimes lollies for the peoples who comes)
They keep treats in a basket for me and sometimes I hide under the desk so my mummy Lisa cannot see me getting extra snackies.
This is called financial planning.
Lisa is Financial Counsellor so I think she will understand.

📸 PHOTO 4: VERY IMPAWTANT MEETING
For photo purposes I was granted SPECIAL ACCESS to the boardroom.
I attended a very serious photo sheshun meeting.
I contributed several important ideas.
Then I did ZOOMIES. 💨💨💨
Sophia clapped and sang for me.
Meeting = successful.
They call me...
🖤⚡ THE BLACK FLASH. ⚡🖤
Superman is not Sunny
Sunny is Superman ( I is the fastest, super, speedy, black lightnning bolt in photos)
Thank you for attending my offishul tour of Casey North Community Information & Support Service’s new home at 52–54 Webb Street, Narre Warren. 🏠💙
But before I go, I have one VERY impawtant message

🐶🐱 DOGGO & CATEAU FOOD NEEDED! 🐱🐶

Not every doggo and cateau is lucky enough to have a treat basket hiding at reception.
Casey North supports people in our community who are doing it tough, and sometimes their beloved furry family members need a helping paw too. ❤️🐾

🧡 We would be incredibly grateful for donations of dog and cat food at our new location.Because no fren, whether they have two legs or four, should have to go hungry.

📍 Casey North Community Information & Support Service
🏠 52–54 Webb Street, Narre Warren VIC 3805

Love Sunny 🐾
Chief snmack Inspector
Assistant Financial Counsellor*
Reception Snack Auditor and sniffer
Profeshoonal Zoomies Athlete
Goodest boy
Casey North CISS Mascot
*Qualifications currently under review by mummy Lisa.

13/08/2026

💙 A huge thank you to 🩵

🩷 We would like to extend an enormous and heartfelt thank you to Sarah-Jane and Renee from JR Property Berwick for their incredibly generous donations of brand-new baby items, vouchers and so many other wonderful goodies for our clients and community members experiencing hardship at Casey North Community Information & Support Service Inc.

🌈 These donations are so much more than just items. For a family or individual going through an incredibly difficult time, they can provide some much-needed relief, dignity and the reassurance that their community genuinely cares. ❤️

🌍 We would also like to recognise Sarah-Jane and Abbey Madden, who have fundraised together for some wonderful causes, and particularly Abbey, who continues to be an incredible advocate and supporter of Casey North CISS through her ongoing generosity, fundraising and contributions to our organisation.

🌻 We feel incredibly fortunate to have people within our community who don't just care, but turn that care into action.

🪻To Sarah-Jane, Renee, Abbey and everyone involved at JR Property Berwick, thank you for supporting the work we do and, most importantly, for supporting the people who walk through our doors when they need it most.
From all of us at Casey North Community Information & Support Service, thank you. Your kindness will make a genuine difference. 🙏🏼

10/08/2026

📫 Is Census mandatory to complete?

⚠️YES! And we can help you! At Casey North Community Information & Support Service Inc. asey ( This includes every person in the country on Census night, including visitors, babies, and temporary visa holders in Australia)

🏠 If you are sleeping rough, experiencing homelessness, or do not have a stable place to stay, support is available to help you complete the 2026 Census form.

✅️ At Casey North CISS, We have two Census Officers available between
📅 10th August - 14th August 2026
who can assist you with filling out the Census form and answer any questions you may have. Please reach out if you need support, or share this information with someone who may benefit. Everyone counts in the Census.

Ph: 03 97056699
A: 52-54 Webb Street Narre Warren VIC 3805

🇦🇺📋

07/08/2026

🌏 Homelessness Week 2026 | Every Person Deserves a Safe Place to Call Home 🌏

🧡 This Homelessness Week, we stand alongside those experiencing or at risk of homelessness and reaffirm our commitment to advocating for meaningful change.

✅️ Our Executive Officer, Sean Coleman, recently attended the South East Homelessness and Housing Alliance (SEHHA) Advocacy Priorities event. As a proud SEHHA partner, Casey North Community Information & Support Service Inc. joined Executive Officers and sector leaders from across Melbourne's South East to discuss the growing housing crisis, share regional insights, and advocate for the urgent action needed to support our communities.

📊 The statistics are impossible to ignore.
City of Casey, City of Greater Dandenong and Cardinia Shire Council recorded the highest number of people experiencing homelessness in Victoria in the 2021 Census. At Casey North Community Information & Support Service, we see these numbers reflected in the lives of the people who walk through our doors every day.

⚠️ Since the 2025-2026 financial year, we have experienced more than a 2032% increase in people seeking support, with more individuals and families reaching out for assistance with housing, homelessness, financial hardship, food relief and other essential services. This is alarming!

🏠 The South East Homelessness and Housing Alliance is calling for urgent investment to, Increase specialist homelessness service funding to meet growing demand. Fund assertive outreach services to reduce rough sleeping across the South East. Establish a new crisis supported accommodation facility for Casey and Cardinia. Create a homelessness access point in Cardinia to improve access to support.

👨‍👩‍👧‍👦 Behind every statistic is a person, a family, a story and a community that deserves hope.
This Homelessness Week, we encourage everyone to learn more, advocate for change and remember that together we can create a future where everyone has access to safe, secure and affordable housing.

06/08/2026

Thank you Gary Maas MP You have always been a great support to our service at Casey North Community Information & Support Service Inc. And thank you Transit Soup Kitchen and Food Support we also appreciate you 🙏🏼

05/08/2026

🌟 Introducing Our New Executive Officer, Sean Coleman 🌟

🫱🏻‍🫲🏽 We would like to introduce Sean Coleman, the new Executive Officer of Casey North Community Information & Support Service Inc.

🧡 Sean brings with him a wealth of experience across the community, health and not-for-profit sectors. His career has included leadership roles at Melbourne Zoo, Diamond Valley Community Support, the Starlight Children's Foundation, the Royal Children's Hospital, and most recently, more than six years with Windermere Child and Family Services.

⭐️ At the heart of Sean's leadership is a simple belief, when people feel supported, valued and appreciated, they can achieve amazing things together. He is passionate about building on the incredible work already being done, strengthening partnerships, and continuing to grow the positive impact Casey North CISS has within our community within City of Casey. Sean was drawn to Casey North CISS because of its longstanding reputation for the genuine difference it makes within peoples lives and the community

🐶 When he's not at work, you'll often find Sean spending time with his family and their rescue dogs. Together they foster and adopt through Beagle Rescue Victoria and Beagle Freedom Australia, and love nothing more than heading to the beach with their four-legged companions. 🐾 (Sunny is thrilled to have another friend to meet 🤭)

🗨 Sean also lives by one of Sir David Attenborough's favourite quotes:
"I just wish the world was twice as big and half of it was still unexplored."

🎵 And here's a fun fact, before his career in the community sector, Sean was a musician and even spent a short time playing saxophone with Vanessa Amorosi's band! 🎷

🩵 We're thrilled to have Sean leading Casey North CISS into its next chapter and look forward to everything we'll achieve together.
Welcome to the team, Sean! ✨️

Address

52-54 Webb Street
Narre Warren, VIC
3805

Opening Hours

Monday	9:30am - 4:30pm
Tuesday	9:30am - 4:30pm
Wednesday	12pm - 7pm
Thursday	9:30am - 4:30pm
Friday	9:30am - 4:30pm

Telephone

(03) 9705 6699

Website

http://www.caseynorthciss.com.au/

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