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Orbit Housing Association

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Orbit Housing Association

As one of the UK’s leading not-for-profit housing associations, we offer quality, safe and affordable homes for over 100,000 customers. in the comments.

This page is managed 9am - 5pm, Monday to Friday

For emergencies, please call 0800 678 1221 Orbit is one of the UK’s leading housing groups. We’re a not-for-profit organisation and our aim is to ensure the homes we provide and the places we create are good quality, affordable and safe. On this page, you can find news and updates, including information on the services we provide for our customers. You can also connect with other Orbit customers, ask questions, or give us feedback. We kindly ask that discussions remain constructive and respectful with no abusive language, aggression, or bullying. Please protect your privacy and don’t share personal details (such as your email, phone number, address, etc.) If we need more info, we’ll ask you to send us a private message instead. If you need to contact us, you can find all the ways to do that here: https://www.orbitcustomerhub.org.uk/contact-us/

Read our social media house rules here: https://orbitgroup.org.uk/privacy-policy/orbit-housing-association-social-media-guidelines/

19/10/2026

Sometimes we all need a positive change. And learning something new can be a great place to start.

If you’re not sure where to begin, we’ve got some free online sessions coming up, designed to build confidence and support everyday life skills:

🔵 Keys to a Successful Tenancy inc Fire Safety
🗓️ Date: Wednesday 21 October
⏰ Time: 11am to 1pm

🔵 Mindfulness
🗓️ Date: Thursday 22 October
⏰ Time: 12pm to 2pm

🔵 Building Confidence
🗓️ Date: Tuesday 27 October
⏰ Time: 10:30am to 12:15pm

🔵 Keys to a Successful Tenancy inc Fire Safety
🗓️ Date: Wednesday 28 October
⏰ Time: 12:30pm to 2:30pm

🔵 Navigating the Cost of Living
🗓️ Date: Thursday 29 October
⏰ Time: 10:30am to 1pm

Take a look and sign up here 👉 https://ow.ly/ungl50YVCpw

16/10/2026

It’s World Food Day!🍝

With the cost of living rising, making tasty yet affordable meals can sometimes feel challenging.

We’ve got you covered with a free recipe pack with easy, affordable meal ideas.

Download your copy now and let us know what you’re cooking tonight! 👇
https://ow.ly/xJnk50ZXuxs

15/10/2026

Make the most of the months ahead

Autumn is here, bringing crisp mornings, cosy evenings and plenty to enjoy at home. Now is a great time to get ready for a warm, comfortable and enjoyable season ahead. 🍂

Our latest issue of Orbit Life is here to help you get one step ahead, with simple ideas for preparing your home, keeping an eye on your household spending and making sure you know where to turn for advice and support.

Have a read and pick up a few ideas to try this autumn!
👉 https://ow.ly/2ver50ZWefb

14/10/2026

Your feedback helps shape what we do. 💬

That’s why our Customer Annual Report is about more than our achievements. It also shares what you’ve told us, where we need to improve and what we’re doing next.

From your home and our services to the communities we’re part of, the report gives you a clearer picture of the work happening across Orbit.

So, if you haven’t read it yet, now’s a great time to take a look. 📖

Find out what we’ve achieved, what we’ve learned and what’s next. Read our 2025/26 Customer Annual Report here 👉 https://ow.ly/H8ar50ZSZCP

09/10/2026

Get ready for autumn with the latest Orbit Life 🍂

With autumn on its way, a little preparation now can help you settle in, get cosy, and enjoy everything the months ahead have to offer.

Our latest issue of Orbit Life is packed with tips and advice to help you plan ahead – from getting your home ready for cold weather and making your money go further to finding support when you need it.

Whether you’re planning your autumn budget or simply want to feel more prepared, there’s something inside for you. 💙

Take a look at the latest issue and see what support is available to help you this autumn 👉 https://ow.ly/2ver50ZWefb

08/10/2026

Life doesn’t always go to plan. When things feel difficult, a little extra support can make a big difference.

Better Days offers free support for a range of everyday challenges, including:

🔵 Mental wellbeing
🔵 Money worries
🔵 Employment support
🔵 Digital skills
🔵 Connecting with your community

Last year, we provided more than 10,000 support interventions for customers, including dedicated mental health support for 819 customers.

So whether you’re dealing with a difficult time, looking for practical support or just a friendly voice to talk to, we’re here to work through it – together. 💙

Find out more about Better Days and the support available here: https://ow.ly/hkSy50ZVTN8

07/10/2026

Have you had a chance to read our latest Customer Annual Report?

It’s more than a look back at the past year, it’s a chance to see what we’ve been working on, how we’re performing and what we’re doing to make things better for you. 💙

You’ll find updates on your home, our services, your community and our work to become more sustainable – as well as what we’re focusing on next.

We want you to understand what’s happening at Orbit and feel confident about the work we’re doing, so why not take a few minutes to have a read?

Dive into our 2025/26 Customer Annual Report here 👉 https://ow.ly/H8ar50ZSZCP

05/10/2026

Take control of your home with myAccount 🏡

Managing your home shouldn’t be difficult. With myAccount, you can take care of everyday tasks quickly and easily – whenever it suits you.

Here are five reasons customers are choosing to go digital:

1️⃣ It’s open 24/7. Log in from your phone, tablet or computer at a time that works for you.
2️⃣ Everything in one place. It brings all the key services you need together, so you can manage your tenancy without juggling multiple calls or emails.
3️⃣ Reporting repairs is quick and easy. Need a non-urgent repair? You can report it in minutes.
4️⃣ Stay on top of payments. Check your rent balance and make secure payments anytime.
5️⃣ Update your details instantly. Keep your information up to date whenever you need to, so we always have the right details for you.

Watch our quick video to see how to register 👉 https://ow.ly/IQwq50Zv1jq.

Sign up here 👉 https://ow.ly/93er50Zv22M

01/10/2026

Finding information about your home and services has been made easier

We're making it simpler for you to access information about repairs, safety, how we’re performing, and the services we provide through our new STAIRs (The Social Tenants Access to Information Requirements) information hub.

You'll be able to find key information in one place, making it quicker and easier to get the answers you need.

Visit our STAIRs Hub to find out more 👉 https://ow.ly/Uhfv50ZT6N7

30/09/2026

Our 2025/26 Customer Annual Report is here! 📖

It’s your chance to see what we’ve been working on over the past year and the difference we’re making across our communities and with our services.

Here are just a few highlights:

🔵 £142 million invested in improving homes
🔵 £5.6 million provided in support to customers
🔵 74.5% of customers to us their home was well maintained, up from 70.6%
🔵 89.5% of our homes now meet EPC band C, helping us work towards our 2030 goal

There’s much more to discover, including how we’ve listened to your feedback and what we’re focusing on next.

Read our 2025/26 Customer Annual Report here 👉 https://ow.ly/H8ar50ZSZCP

Address

Coventry

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+448006781221

Website

https://www.orbitcustomerhub.org.uk/

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