16/06/2026
📱 Mobile Signal Issues Across Dedham, Langham and Boxted
Today I met with local councillors, residents and members of the Dedham Vale Society to discuss the serious impact caused by the removal of the local telecommunications mast.
The mast was removed without warning, leaving many people across Dedham, Langham and Boxted with little or no mobile signal, and in some cases no landline service either. This is causing significant disruption for residents and is also affecting emergency services, including the police, with concerns that ambulance services may also be impacted.
At present, there is no temporary solution in place and no confirmed long-term fix. It is vital that we continue to highlight the scale of the problem and support neighbours who may be particularly vulnerable without reliable communications.
I will be contacting Cadent to ask why a replacement mast cannot be installed and what options are available to restore reliable coverage to local residents as quickly as possible.
If you are affected, please email Cllr Thomas Rowe with your postcode and mobile provider details at: [email protected]
Please also report the issue directly to Ofcom using their online complaints form:
https://www.ofcom.org.uk/make-a-complaint
The more reports that are submitted, the stronger the case for urgent action. Thank you to everyone who attended today's meeting and shared their experiences.
