10/07/2026
Dear residents. Please see letter sent to Yorkshire water today.
10 July 2026
Yorkshire Water Services Ltd
PO Box 52
Bradford
BD3 7YD
Dear Sir/Madam,
Formal Complaint - Odour Nuisance from Goole Waste Water Treatment Works, Goole, DN14 6RN
I write to you on behalf of the residents of the parish of Airmyn, which is a small village less than a quarter of mile away from the Goole Waste Water Treatment Works. My name is Matthew Nundy and I am the Chair of Airmyn Parish Council. I write to formally complain about the persistent, offensive odours emitting from the Goole Waste Water Treatment Works, which is affecting every single property in the village, as well as I’m sure, the surrounding residential areas of Goole.
Over the past few weeks, the smell has become severely disruptive. It is frequently described as a foul chemical/sewerage smell. A concerned resident attended the Parish Council meeting on 8 July 2026 to share their concerns and describe in detail the impact the odour was having on their quality of life. Similarly, there have been many comments from concerned residents on social media, complaining at the odour. I am aware that several residents have complained to Yorkshire Water, either online or via telephone about the odour.
As this issue is having a significant negative impact on Airmyn residents’ quality of life and preventing the normal use of their garden and homes, the Parish Council respectfully requests that Yorkshire Water –
Conducts a thorough investigation into the cause of these emissions (e.g., maintenance issues, processing problems).
Provides details of the operational improvements, odour-control measures, or mitigation steps being put in place to resolve this.
If you are unable to resolve this matter to my satisfaction, I will escalate this complaint to the Consumer Council for Water (CCW). I will also be recording ongoing incidents with the Environment Agency Incident Hotline.
I look forward to hearing from you with a proposed resolution within 10 working days, in accordance with the Guaranteed Standards Scheme.
Yours sincerely,
Councillor Matt Nundy
Chair – Airmyn Parish Council