Hyde Residents Voice

28/03/2026

Press released from Ombudsman: https://www.housing-ombudsman.org.uk/2023/12/12/special-investigation-into-three-london-landlords/?fbclid=IwdGRjcAQ0f2FjbGNrBDR_XWV4dG4DYWVtAjExAHNydGMGYXBwX2lkDDM1MDY4NTUzMTcyOAABHga4T7i0PqpkumGtfxlStt57seXNmKoNtdLST7n890Wve3uMrzxdJYXRWk6Y_aem_gU6e_GwhCTbQchylNexLXw

17/03/2026

A December 2024 special investigation by the Housing Ombudsman revealed "repeated failings" at Hyde Housing Association, leading to a high rate of severe maladministration, particularly in repairs (94% of cases) and damp and mould (100% of cases). The investigation, which analyzed data from April 2023 to June 2024, found an overall maladministration rate of 82%.
Key Areas of Bad Practice
Repairs and Maintenance: Unreasonable delays in repairs, ineffective appointment management, and poor oversight of contractors were highlighted. Specific issues included unresolved leaks, persistent damp and mould, and poor record-keeping.
Complaint Handling: The Ombudsman found barriers to the complaint process, with a tendency to prioritize company policies over resident needs. The investigation revealed a 71% to 88% delay rate in responding to complaints.
Service Charges and Communication: Residents reported unexplained increases in service charges, poor communication, and a lack of response to inquiries.
Resident Treatment: The investigation highlighted instances of "blaming language" towards residents, including comments about the "lifestyle" of residents with disabilities.
Impact on Residents
These failings caused significant distress, inconvenience, and, in some cases, dangerous living conditions. The Ombudsman issued 548 orders to rectify these issues. While Hyde engaged with the investigation and took steps to improve, the findings highlight a long-term pattern of poor service.

21/02/2026

Hi everyone,
​I’ve been reviewing the responses coming through our portal, and I am genuinely impressed by the volume of information we are uncovering together. At the same time, the details are shocking.
​Seeing houses being charged thousands for "stadium-grade" alarm tests, 1,900%+ management fee spikes, and "phantom" charges for cleaning and bins that simply don't exist is eye-opening. The feedback confirms that these aren't just isolated accounting errors; we are looking at a deep, systemic pattern in how Hyde manages our money.
​Despite the scale of this, I am incredibly optimistic.
​I feel this way because we have finally stopped being "individual voices" and started building a collective fact-base. This is exactly the right way to handle this. We are no longer just complaining; we are compiling undeniable proof of unreasonable charges.
​Our Next Steps:
We are going to use every possible channel to ensure this is addressed. This isn't just about internal queries anymore; we will be taking this evidence to:
​The First-tier Tribunal to legally challenge the costs.
​The Media & Journalists to expose these practices publicly.
​All relevant regulatory bodies that oversee Hyde’s conduct and charitable status.
​Why we must keep going:
​Strength in the Data: One person reporting a mistake is a "query," but ten people showing the same error is a proven failure.
​Public Accountability: Hyde cannot ignore us when the evidence is organized and the scale of the issue is shared with the wider public.
​Protecting Each Other: A well-documented, collective case is our best defense against Hyde’s tactics and the "powerless" feeling many of us have had.
​If you haven’t yet, please take a moment to record your issue and upload your bill pages (especially the breakdown of "Actuals"). To those who had trouble uploading: please keep trying, as your evidence is the key to this fight.
​👉 https://hyde.truesignalai.com/
​Thank you for your trust and for standing together. We are moving in the right direction and we will not be ignored.

All submitted information is reviewed by Hyde Action and will remain confidential unless explicit consent is provided. Google sign-in is only required for file uploads.

20/02/2026

Hi everyone,
Following up on my previous posts regarding our service charge issues. I’m moving forward with a formal challenge to these unjustified increases and the charges for services many of us aren't even receiving.
To make this work, we need to stop being treated as "individual queries" and start acting as a group. We have a dedicated portal to centralize our evidence:

https://hyde.truesignalai.com/

Why this matters:
Proving a Pattern: Documenting these errors in one place proves they are systemic, not just "one-off" mistakes.
Safety in Numbers: A shared record gives us much more leverage.
Accountability: It forces Hyde to justify these costs with actual evidence rather than vague estimates.

Please take a moment to register your issues on the portal. The more data we have, the harder it will be for them to ignore us.

All submitted information is reviewed by Hyde Action and will remain confidential unless explicit consent is provided. Google sign-in is only required for file uploads.

15/02/2026

A sincere thank you to everyone who has been contributing to the data collection and sharing documentation, statements, and evidence. Your cooperation and consistency are making a real difference.

The purpose of this group is simple: transparency, accuracy, and accountability. Every document, charge breakdown, repair record, and communication helps build a clear, factual picture.
It is also important to be aware that Hyde monitor public platforms, including this group. That is not a problem — in fact, it reinforces why our approach must remain structured, evidence-based, and professional. The more organised and factual we are, the more effective this initiative becomes.

Please continue to: • Share official documents and statements
• Keep discussions factual and respectful
• Preserve emails and written correspondence
• Upload evidence of works, charges, and service issues
We are systematically collecting and organising information. Transparency works both ways, and documented facts speak louder than opinions.
Thank you again for your commitment and contribution.

26/12/2025

Merry Christmas to everyone, and best wishes for a healthy, peaceful, and successful New Year ahead.

16/12/2025

Another interesting report from the Ombudsman related to Hyde...

23/09/2025

📢 OFFICIAL: Hyde Housing Ranks Among the Worst for Maladministration in 2025 Ombudsman Report
Source: Housing Ombudsman Landlord Performance Report – May 2025

🔍 Key Findings:

75% Maladministration Rate — one of the worst among large housing associations.
(Compared to national average: 64% for similar landlords)

260 Investigated Findings — with 190 confirmed as maladministration

£95,968 compensation awarded, mostly due to failures in:

🔧 Property condition

📩 Complaint handling

🦠 Mould & damp repairs

100 formal recommendations to fix failures — including staff training and policy reviews

Hyde issued the highest number of apologies (88) among orders, suggesting repeat wrongdoing.

📊 Breakdown of problem areas:

72% failure rate in property condition cases

79% maladministration in complaints handling

69% failure in estate management

54% failure in anti-social behaviour handling

🧾 Meanwhile, Hyde’s CEO Andy Hulme earns a conspicuous annual wage — while residents battle 1800% charge hikes, ignored complaints, and unsafe conditions.

💥 We are building a full public evidence dossier. If you haven’t yet added your case: 👉 https://hyde.truesignalai.com

✊ Let’s expose the truth — with data, not just anger.

20/09/2025

Hello everyone,

I'm writing today with a serious update on the issues we're all facing with Hyde Housing. The evidence I've collected, including a shocking 1000% to 1900%+ increase in management fee and other unjustified charges, shows this is more than poor service. It reflects a systematic pattern of behavior that raises serious concerns and may warrant investigation by the police, the Tribunal, and the Charity Commission (given Hyde’s charitable status).

My intention is no longer just to resolve a dispute; it is to formally challenge these practices and seek accountability. I will be referring my case to the Tribunal, reporting my concerns to the police, and raising them with the Charity Commission.

To build a case that cannot be ignored, I need your help. The evidence from my case and the documented issues from other residents on our portal are invaluable. A collection of shared experiences is the most powerful tool we have.

If you have experienced similar issues with Hyde—whether it's excessive fees, charges for uncompleted work, or other failures—please register your evidence on our project’s website. Together, we can put a stop to this.

👉 https://hyde.truesignalai.com/

16/09/2025

Thanks again for your support, below the outcome of the ongoing data collection related to Hyde Issues.

14/09/2025

https://shaction.org/2021/08/10/hyde-a-very-bad-apple-in-a-very-rotten-barrell/

Oh, the irony. Or is it hypocrisy? An announcement has hit the headlines. Peter Denton, former CEO of Hyde, has been appointed to lead Homes England, the government body responsible for housing inv…