Service Complaints Ombudsman for the Armed Forces

03/12/2025

Help us improve the Service Complaints system. Share your experience to help us evaluate whether the system is working as it should. Visit our website to find out more and take the survey.

Service Complaints User Feedback The role of the Service Complaints Ombudsman for the Armed Forces (SCOAF) is to provide independent and impartial oversight of the Service Complaints system. We are keen to gather information from Service personnel on their experience and knowledge of the Service Com...

04/11/2025

Your views matter. If you've used the Service Complaints system, please take a moment to tell us what you think. Your feedback helps us assess how fair, effective, and efficient it is. More information and the survey are available on our website.

Service Complaints User Feedback The role of the Service Complaints Ombudsman for the Armed Forces (SCOAF) is to provide independent and impartial oversight of the Service Complaints system. We are keen to gather information from Service personnel on their experience and knowledge of the Service Com...

01/10/2025

Have you used the Service Complaints system? We're looking for your feedback to help us understand how well it's working. Visit our website to take the short survey.

Service Complaints User Feedback The role of the Service Complaints Ombudsman for the Armed Forces (SCOAF) is to provide independent and impartial oversight of the Service Complaints system. We are keen to gather information from Service personnel on their experience and knowledge of the Service Com...

29/09/2025

If you've received your final decision on your Service Complaint and believe the decision was wrong or your complaint was mishandled, you can ask the Ombudsman to investigate.

Learn more about this and our other powers on our website.

Investigation into Substance and/or Maladministration Once your Service Complaint has been finally determined, you can ask the Ombudsman to investigate the Substance of your Service Complaint, or Maladministration in the handling of your Service Complaint, or both. Please note: The Ombudsman is not....

22/09/2025

Have you been told your Service Complaint or appeal is inadmissible? The Ombudsman can review this decision.

Find detailed information about this and our other powers on our website.

Admissibility Review The Ombudsman has the power to review decisions to not accept a complaint or appeal for investigation (admissibility decisions).  An admissibility decision is any decision made by the Service to:  accept a Service Complaint for investigation, in whole or in part; or proceed wi...

15/09/2025

If you have an ongoing Service Matter or Service Complaint and believe there has been undue delay, you can ask the Ombudsman to investigate this.

Check out more about this and our other powers on our website.

Delay - I'm unhappy with the time it is taking to deal with my complaint The jurisdiction of the Ombudsman is limited. The Ombudsman cannot monitor ongoing Service Complaints or intervene in the handling of ongoing complaints. The only exception to this is when the Ombudsman investigates potential U...

08/09/2025

If you would like to make a Service Complaint but do not want to approach your Service directly, you can ask the Ombudsman to make a referral.

Find out more about this and our other powers on our website.

Referral - I'd like my Complaint referred to the Service If you want to make a Service Complaint and do not want to approach your Service Secretariat Central Admissibility Team (CAT) directly, you can ask the Ombudsman to refer your intention to make a Service Complaint. The Ombudsman cannot investi...

06/01/2025

Our office is now open.

For further assistance, please contact us at:
Email: [email protected]
Phone: 0333 369 0689

23/12/2024

Did you know that there is an Ombudsman who oversees the Tri-Service complaints system?

If not, find out more on our website: https://ow.ly/cmab50QwjEv

20/12/2024

SCOAF Christmas Closure:

Enquiries and applications should be sent to: [email protected]

These will be actioned on our return.

15/12/2024

Did you know the Service Complaints Ombudsman can assist you in referring a complaint?
https://ow.ly/vt6650QwgFP
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