Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs. Our Values
Clients hold the key - as an organisation founded by homeless people, we believe in the fundamental right of every individual to take control of their lives. Tailoring support to their needs and aspirations, we work with people to build their capacity for self-determination, so that they can shape their own futures. Going the extra mile - we go the extra mile for the people we work with, many of whom have multiple and complex needs for which there are no quick and easy fixes. We keep working with people no matter how challenging it may be, and we don’t give up on them. People, not problems - we see our clients as people, not problems. As well as offering practical support, we believe it’s essential to give people the opportunity to discover a sense of purpose, to grow in confidence, express themselves and build meaningful relationships. A voice for change - we are committed to tackling the underlying causes of homelessness and social exclusion, and we will use what we learn to make the case for prevention and systemic change. We are also passionate about promoting the voices of homeless and vulnerable people, whose stories often go unheard. Supporting staff - we maintain a culture in which staff are respected, supported, and listened to. We value the contribution of all staff and we are a diverse organisation that pulls together, in a spirit of mutual trust and co-operation. We encourage creativity and new ideas, prizing innovation as a means of achieving our mission. Honest and open - we are honest and open in our dealings with clients, staff, partners, supporters and other stakeholders. We will do what we say we will do, and we will strive to communicate proactively and transparently.
