09/07/2026
I'm incredibly proud to see Westminster City Council achieve Tpas accreditation during my time as Cabinet Member for Housing Services.
From the very beginning, I wanted residents' voices to be at the heart of how we designed and delivered housing services. Resident engagement wasn't something we did because we had to, it became a core part of how we improved services.
Under my leadership, we launched the Resident Forum and Task & Finish Groups, creating meaningful opportunities for residents to influence decisions and help shape the future of our housing service.
I still remember the early days of this journey. Sarah McCarthy, Henry Roffey and I joined an online session with Hull City Council, learning from an authority that had already achieved Tpas accreditation. It gave us valuable insight into what good resident engagement looked like and reinforced our ambition to build something meaningful in Westminster.
To now see Westminster achieve Tpas accreditation is a fantastic milestone and a wonderful recognition of the culture of resident engagement that has been built across Westminster Housing over the last few years.
Congratulations to everyone involved. I'm incredibly proud to have supported this journey as Cabinet Member for Housing Services and to have championed resident engagement as a key priority. This accreditation is a credit to Sarah McCarthy, the Housing Engagement Team, colleagues across the service and, above all, the residents who gave their time, experience and constructive challenge to help us improve.
Congratulations to Westminster City Council on becoming Tpas Accredited!
Jenny Osbourne, Tpas Chief Executive said: “It was an absolute pleasure to present Westminster City Council with their Tpas award. They not only exceeded the 80% pass mark but achieved a fantastic score of 90% overall. This, combined with a C1 compliance rating by the Regulator of Social Housing, shows their true commitment to excellent tenant engagement and continuous improvement.”
Tpas accreditation isn’t about getting a badge, it’s about proving, improving, and embedding tenant influence across your organisation.