04/08/2026
“Never give a quote on the phone”
A customer calls, describes the job, you give a number. Job booked. Sounds efficient… until you get there and it’s nothing like they described.
Phone quotes cost you money. Every time.
What a site visit actually does:
— You see the real scope, not the customer’s version of it
— You spot the complications before they become your problem
— You set expectations face to face (much easier than by text)