Grainger Trust Residents Page

Grainger Trust Residents Page Grainger Trust provides intermediate, affordable and shared ownership homes across London, Hampshire and Bristol. Regulated by the Regulator of Social Housing.

This page shares important updates for our residents and communities.

💧 Water Supply Update – Wellesley 💧We’re pleased to confirm that the water supply issue affecting parts of Wellesley was...
22/06/2026

💧 Water Supply Update – Wellesley 💧

We’re pleased to confirm that the water supply issue affecting parts of Wellesley was resolved last night.

South East Water have now issued emails to customers with further information. Following restoration of supply, you may notice that your water appears cloudy or slightly brown. This is normal after the network has been recharged and should clear naturally.

If this happens, simply run your cold tap for a few minutes and the water should return to normal.

Thank you to residents for your patience and understanding while South East Water worked to restore supplies.

💧 Water Supply Issues – WellesleyWe are aware that some residents have been experiencing intermittent water supply issue...
21/06/2026

💧 Water Supply Issues – Wellesley

We are aware that some residents have been experiencing intermittent water supply issues and periods of low water pressure across parts of Wellesley today.

The issue has been reported again to South East Water.

If you are currently experiencing low pressure or no water, we would encourage you to report it directly to South East Water via their emergency line on 0333 000 0365.

Resident reports help them understand the extent of the issue and ensure engineers are deployed as quickly as possible.

We will continue to liaise with South East Water and provide further updates when available.

Thank you for your patience.

**INFORMATION FOR POPPY APARTMENTS RESIDENTS **🚧 Pontoon Dock Station Upgrade – Resident UpdateHi everyone,We wanted to ...
17/06/2026

**INFORMATION FOR POPPY APARTMENTS RESIDENTS **

🚧 Pontoon Dock Station Upgrade – Resident Update

Hi everyone,
We wanted to share an important update about upcoming works near Poppy Apartments at Millet Place.
Transport for London (TfL) will soon begin a major upgrade to Pontoon Dock DLR Station. This project will improve accessibility, increase capacity, and make the station easier to use for everyone.

✅ What’s planned:

A new, larger mezzanine level
6 new escalators
Improvements to station entrances and public areas
Landscaping and upgrades to surrounding outdoor space

📅 When will works start?
Site set-up is due to begin in July 2026, with works continuing in phases through to 2029.

👷 What does this mean for residents?
While disruption will be kept to a minimum, you may notice:

Construction activity and some noise
Temporary changes to station access
Planned closures (shared in advance)

📬 Keeping you informed

The contractor will be delivering written letters directly to all residents
Further updates will be shared throughout the project

📍 Resident drop-in session

Wednesday 1 July | 12:00 – 18:00
Reception, Millet Place

🔗 More information
Please scan the QR code in the image attached to this post to access the TfL project page and stay updated.
📞 Questions?

TfL: 0343 222 1234
Email: [email protected]

Thanks everyone for your patience while these improvements are carried out.
— Grainger Trust Team

☀️ Keeping Your Home Cool During Hot Weather ☀️With temperatures rising this week, here are some simple ways to keep you...
16/06/2026

☀️ Keeping Your Home Cool During Hot Weather ☀️

With temperatures rising this week, here are some simple ways to keep your home as cool and comfortable as possible:

🏠 Keep curtains, blinds and windows closed during the hottest part of the day to block out direct sunlight.

🌬️ Open windows in the early morning and late evening when temperatures are cooler to let fresh air circulate.

💧 Stay hydrated and keep a bottle of water nearby throughout the day.

🧊 Use fans safely and consider placing a bowl of ice or a frozen water bottle in front of a fan for extra cooling.

👕 Wear light, loose-fitting clothing and avoid strenuous activity during the hottest hours (typically 11am–3pm).

🍳 Limit use of ovens and appliances that generate heat where possible.

🐶 Don’t forget pets – ensure they have plenty of fresh water, access to shade, and never leave them in a parked vehicle.

👵 Check in on neighbours, friends and family members who may be more vulnerable to the heat, particularly older residents and those with health conditions.

⚠️ If you or someone else experiences symptoms such as dizziness, confusion, severe headache, or difficulty breathing, seek medical advice promptly.

Stay safe, stay cool, and look out for one another during the warmer weather. 🌞💙

💡 With increasing numbers of households across the UK struggling with utility costs and household debt, we want to remin...
11/06/2026

💡 With increasing numbers of households across the UK struggling with utility costs and household debt, we want to remind Grainger Trust residents that support is available.

If you are worried about gas, electricity or other household bills, please do not struggle alone or wait until the situation becomes overwhelming. There are organisations and services that may be able to help with:

• affordability support
• budgeting advice
• utility debt support
• benefits and income maximisation
• energy support schemes
• payment arrangements

Useful support services include:
• Citizens Advice – https://www.citizensadvice.org.uk/debt-and-money/
• National Debtline – https://nationaldebtline.org/
• StepChange Debt Charity – https://www.stepchange.org/
• Turn2Us benefits & grant checker – https://www.turn2us.org.uk/
• Ofgem energy advice – https://www.ofgem.gov.uk/information-consumers/energy-advice-households

🏡 We also want to remind residents that if you are experiencing difficulties paying your rent, please do not bury your head in the sand. Speaking to us early gives us the best opportunity to support you.

Our teams can discuss:
• affordable repayment plans
• budgeting and affordability support
• signposting to specialist agencies
• income and benefits advice
• wider wellbeing support services

🤝 The earlier you contact us, the more options we may be able to explore together.

If you need support or are worried about your finances, please contact the Grainger Trust team in confidence via [email protected]

🚨 Wellesley residents – free family sessions! 🍎👨‍👩‍👧‍👦Looking for a fun, low‑pressure way to help children feel more con...
08/06/2026

🚨 Wellesley residents – free family sessions! 🍎👨‍👩‍👧‍👦

Looking for a fun, low‑pressure way to help children feel more confident around food? 🥕🍓

We’ve been asked to share these FREE Food Labs sessions — short, interactive online sessions designed to help families explore food in a relaxed and positive way.

⏱️ Just 30 minutes
🏡 Join from home
👧 Perfect for families with younger children

Upcoming sessions:
📅 16 June | 1:00–1:30pm
https://www.eventbrite.co.uk/e/discover-food-labs-tickets-1990168674078?aff=oddtdtcreator

📅 26 June | 10:00–10:30am
https://www.eventbrite.co.uk/e/discover-food-labs-tickets-1990170076272?aff=oddtdtcreator

📅 13 July | 6:00–6:30pm
https://www.eventbrite.co.uk/e/discover-food-labs-tickets-1990171441355?aff=oddtdtcreator

✅ No specialist knowledge needed
✅ Friendly, supportive approach
✅ Ideas you can try at home

Please feel free to share with neighbours or anyone locally who might benefit 💬

📢 Mutual Exchange UpdateWe would like to let residents know that the Home Exchange mutual exchange system is being wound...
05/06/2026

📢 Mutual Exchange Update

We would like to let residents know that the Home Exchange mutual exchange system is being wound down.

If you are interested in moving home through a mutual exchange, you can now register with HomeSwapper to search for potential exchange opportunities with other social housing tenants across the UK.

What is a mutual exchange?

A mutual exchange is when two social housing tenants agree to swap homes. It can be a useful option if your current home no longer meets your needs and you would like to move to a different area or property type.

What does this mean for you?

✅ Search for potential swap opportunities across the UK
✅ Find matches that meet your housing needs
✅ Explore an alternative route to moving home

To register and start searching, visit:
🌐 www.homeswapper.co.uk

Please note that all mutual exchanges remain subject to landlord approval and the relevant tenancy checks.

For further information or support, please contact us at:
📧 [email protected]

We wanted to share a quick update on some recent changes within the Grainger Trust team.We are currently going through a...
01/06/2026

We wanted to share a quick update on some recent changes within the Grainger Trust team.

We are currently going through a period of transition, with a slightly smaller team in place for a short time.

This includes changes to the Housing Service Manager roles at Berewood and Cobalt (Bristol), as well as our Senior Housing Services Manager.

We’re pleased to have welcomed Nichola as our new Housing Services Assistant, and over the coming weeks we’ll be introducing several new team members across Berewood, Aldershot and Bristol.

While we are working hard to maintain our usual service, there may occasionally be some delays in response times during this transition.

The best ways to contact us remain:
📧 Email: [email protected]
🔧 Repairs (24/7): 0345 300 5824
☎️ Customer Services (for general queries): 0330 053 9998

We really appreciate your patience and understanding while we strengthen the team and we will update you all with further details in due course.

Thank you,
Grainger Trust Team

📢 Grainger Trust Annual Report – Now PublishedWe’re pleased to share that our latest Grainger Trust Annual Report is now...
26/05/2026

📢 Grainger Trust Annual Report – Now Published

We’re pleased to share that our latest Grainger Trust Annual Report is now live 📄

It sets out how we’ve performed over the past year, the progress we’ve made across our communities, and the areas we’re focusing on next to improve services for our residents.

If you’d like to better understand how we’re delivering as your landlord and what priorities are shaping our work, we’d really encourage you to take a look 👇

👉 Read the Annual Reporthttps://corporate.graingerplc.co.uk/sites/graingerplc-corp/files/2026-05/2226_GraingerTrust_Annual%20Report%2026_v4.pdf

💬 Your feedback continues to shape what we do – so as always, we’re keen to hear your views. [email protected]

WELLESLEY RESIDENTS ⭐️⭐️UPDATE - check your taps folks- water issues are resolved!!! ⭐️⭐️⚠️ Residents are advised that ...
25/05/2026

WELLESLEY RESIDENTS

⭐️⭐️UPDATE - check your taps folks- water issues are resolved!!! ⭐️⭐️

⚠️ Residents are advised that the GT Wellesley estate is currently experiencing low water pressure or no water supply.

This is impacting the wider Wellesley estate area.

South East Water are aware of the issue and are currently investigating as priority.

We will provide further updates as soon as more information becomes available.

Full live updates can be found here:
https://aqualerter.southeastwater.co.uk

For those who are vulnerable or need priority assistance please call 0800 952 4000 for assistance.

Address

Citygate, St James Boulevard
Newcastle Upon Tyne
NE14JE

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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