02/09/2026
Tim's Story: Building confidence through digital skills:
When Tim enrolled on a FACES Digital Skills course, he described technology as "another language" and had very limited digital experience. Referred by his Work Coach at Cavendish Court, Tim wanted to improve his understanding of technology after recognising that digital skills had become increasingly important in the workplace. Having previously worked in warehousing, he had seen colleagues with stronger computer skills secure opportunities that he felt were beyond his reach.
The eight-week Digital Skills course provided Tim with a supportive and welcoming environment in which to learn. He particularly valued the pace of the sessions and the enthusiasm of the tutors, explaining that, “the course was presented in a way that allowed everyone to keep up and build their knowledge gradually.” Unlike previous learning experiences where he felt overwhelmed by information, Tim found the course accessible, engaging and enjoyable.
Tim's educational journey has not always been straightforward. He spoke openly about difficult experiences earlier in life, including being bullied at school and facing significant personal challenges. These experiences affected his confidence and shaped his view of education. Nevertheless, Tim demonstrated resilience and determination, recognising the importance of continuing to learn and develop new skills.
Through the course, Tim gained practical digital skills including creating and sending emails, searching online effectively, and using shortcuts to find information more efficiently. He also achieved a course certificate, giving him formal recognition of his learning.
Most importantly, Tim believes the course increased his confidence and made technology feel less intimidating. He described the learning experience as something he, “genuinely looked forward to each week.”
The impact of the course extends beyond acquiring digital skills. Tim is now actively looking for employment and hopes to continue working for the next few years before retirement. He has also expressed a strong desire to help others, drawing on both his personal and professional experiences. In particular, he is interested in supporting people through martial arts and exploring opportunities to help others facing challenges similar to those he has overcome.
Tim's learning journey is continuing. He is considering further training with FACES, including Food Safety and First Aid courses, to strengthen his skills and improve his employment prospects. He is also being connected with additional employment support through the Pathways to work team to help him take the next step towards work.
When asked what advice he would give to others considering adult learning, Tim's message was simple:
"I would recommend FACES without hesitancy. I would tell them to try it and they won't regret it. Keep up the good work. Keep doing what you're doing".
Tim's story demonstrates that it is never too late to learn new skills, build confidence, and create new opportunities for the future.
Tim's case study and many others can be found on our website at https://lifelong-learning.sheffield.gov.uk/family-adult-community-education/case-studies-testimonials
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