19/05/2026
We were delighted to welcome customers to our offices last week for a few hours dedicated to health, relaxation, and great conversation.
It was a packed afternoon! Some of our guests got stuck into potting their own plants and getting creative with cake decorating. Others took the time to chat with our incredible partners from Richmond Borough Mind & Ruils - Independent Living.
The event was also a vital opportunity for customers to speak directly with our teams. Representatives from our repairs, housing, and financial inclusion teams were on hand to provide direct, face-to-face support and answer questions.
We also used the afternoon to look to the future, asking our customers for their honest feedback on our next strategy: telling us exactly what they want us to stop, start, and continue.
We were thrilled to hear that customers left the event feeling truly heard, supported, and valued. Thanks to everyone who came along.