10/06/2026
Dine-Ability North East
Date - 15/05/26
Restaurant – Manjaros - Newcastle
Time - 12.00
We visited Manjaros in Newcastle, we did call ahead to check there was a ramp to access the restaurant. On arrival staff come straight out however once set up , the ramp was extremely close to the curb of the main road.
We felt really nervous using the assessable entrance due to not having a lot of room to manoeuvre onto the ramp.
Our support staff helped us drive safely in our power chars. We all agreed we wouldn’t have been able to access the restaurant without our support staff with us.
There is no automatic doors, just glass doors that open inward and it was a bit of a tight squeeze to get actually into the restaurant.
There was room to manoeuvre if you went round towards the kitchen however the other side of the restaurant you can’t manoeuvre round in a wheelchair very well at all. We did struggle to get into our table, seating felt quite squashed as its booth type seating on one side -
"There was just not a lot of room in general especially for us in wheelchairs"
The venue wasn’t busy just a few people inside and it look very clean.
There was no music on in the background, no atmosphere and it was quite cold once we were sat at our table. There was no changing places in the restaurant but there is an accessible toilet.
Unfortunately there was furniture blocking the toilet entrance , high chairs, a table etc which our support staff had to move so we could access the toilet.
The accessible toilet was small, very cold and the toilet was leaking so one of our support staff did complain as the floor was wet to which the restaurant weren’t that bothered as it doesn’t really get used.
A member of staff come to our table to take our food and drinks order. The waiter didn’t really acknowledge us and spoke more to our support staff.
We found unfortunately that the staff were not very friendly. We felt like the staff didn’t know what they were doing -
“Like they hadn’t meet people with disabilities before”.
We were not asked about any allergy or dietary needs and when our support staff explained that one of us does have dietary needs the staff refused to accommodate.
We asked if one of us could swap the chips that came with a meal for a plain single wrap due to dietary needs. Everything was initially ok until we needed supplements to one meal.
The waiter went back and forward to the chef who repeatedly said no to any supplements.
So one of our support staff went to speak directly to chef to explain the dietary needs and finally got a supplement with an additional cost.
One of us ordered a pasta dish and when asked if we would like cheese the waiter said it would be an additional £1.00 for the cheese.
Although the service wasn’t the best we all agreed that the food was really nice and portion size was really good.
The bar was high and due to the lack of space our support staff had to pay for us , cash and card payments were accepted however, it was a struggle to pay separately , even though we did inform our waiter we would all be paying separately when our food order was being taken.
We didn’t feel rushed to leave however, due to our experience, we felt uncomfortable and left as soon as we finished our meal.
Overall, we rate Manjaros Restaurant -
*Access - 2/10
*Service - 1/10
Lifelong Ability North East - LANE