03/09/2026
Q: 999 what's your emergency?
A: There are too many ice cream sellers on my patch 🍦🙃
That was just one of the 999 calls we recently received, which featured on BBC Morning Live today (Thursday).
Led by Rav Wilding, the programme highlighted the impact of inappropriate 999 calls and how they can take our busy call handlers away from genuine life-or-death emergencies.
The show also featured our viral clip of a man calling 999 to complain that the G&T he'd just bought contained no alcohol.
While these calls might raise a smile, as presenter Gethin Jones pointed out, there is a serious side. Every unnecessary call ties up emergency lines and can delay help reaching those who need it most.
Watch the full episode on BBC iPlayer: https://orlo.uk/MCasA
☎️ Only call 999 in a genuine emergency. If it's not an emergency but we still need to know about it, please click before you call:
💻 Report online: https://orlo.uk/HHoH9
💬 Speak to our team via web chat: https://orlo.uk/XpHv8
Our online reporting and web chat services are handled by the same force communication operators that answer calls, allowing you to contact us at a time that's convenient to you while helping keep emergency lines free.
Could you do the job?
Our force communication operators are often the first point of contact for people in need. They gather critical information, support callers through difficult situations and ensure the right resources are deployed quickly and effectively.
It's a challenging, fast-paced and rewarding role that requires calmness under pressure and excellent communication skills.
👮♀️ Could you be part of Team Herts?
Applications for Force Communication Operator roles will be opening soon. Keep an eye on our careers page for opportunities to join us 👉 https://orlo.uk/ARH1T
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