05/10/2026
Across our Regional Offices, the ORPPKenya team joined stakeholders to mark Customer Service Week 2026 under the theme “The Extra Mile.”
The engagements provided an opportunity to reflect on customer experience, celebrate milestones, strengthen stakeholder relations and gather feedback on ways to enhance public service delivery.
The regional sessions underscored the importance of customer feedback in informing decision-making, improving interventions, strengthening accountability and shaping responsive services. The adoption of the Customer Experience Management System (CEMS) was also recognised for enhancing reporting and accountability.
Stakeholders from institutions including KNCHR, IPOA, ODPC, CAJ, MCK, NCIC, IEBC, EACC, TVETA, KVDA, Kenya News Agency, Child Welfare Services, HFCB Nyeri, as well as civil society, student and political party representatives, joined the various engagements.
The celebrations reaffirmed ORPP’s commitment to going “The Extra Mile” by delivering quality, responsive and people-centred services, while recognising the officers and stakeholders who contribute to the effective delivery of the Office’s mandate.