25/11/2020
Primary Purpose of the role
Assist in setup, configuration and maintenance of all secretariat servers, desktops, mobiles, hardware, systems and applicants. Assist in hours users on all aspects of IT support. Manage all secretariat backups and assist in disaster recovery process. Help develop and maintain IT documents, processes and procedures.
KEY ACCOUNTABILITIES
Monitor and maintain servers, desktops, mobiles, hardware, systems and applications including email system including creating and modifying accounts.
Administer and maintain cloud storage options.
Ensure printers, photocopies and other devices are properly configured and functioning.
Identify technical problems and solve them directly or refer as appropriate.
Proved first and second level user support and simple training on basic computing skills, office software features, social media platforms and smartphones and tablets.
Provide support to meetings, events, conferences.
Maintain common office software and ensure that virus scanning software is kept up to date on all devices.
Maintain contact with ITC vendors.
Monitor stock of ICT consumables.
Perform basic programming task such as creating and updating MS Office templets (i.e. forms).
Assist with data collection with GPS, undertake cartography, database management, spatial analysis, remote sensing and business development.
Update official social media platforms.
Perform photography, video and basic reporting on events, functions, news, travels and developments.
Developments of ‘digicen’ (Digital Citizen) concept in consultation with the Executive Office and ICT vendors.
Requirements
Well rounded, tech – savvy individual.
Good Knowledge of microcomputer operations, windows-based networking environment, windows-based office and desktop applications, basic telecommunications technologies and internet-based protocols.
Competency in MS Office Suite, databases and office equipment software
Hands on experience with research and analysis.
Certain level of Geographic Information System (GIS) knowledge. With use of open source software like Autodesk, AutoCAD, QGIS, GRASS AND PCI.
Familiarity with social – media applications and platforms including multi-media exposure.
Higher School Certificate IV in ICT/IT.
Diploma in Information Systems/Computer Sciences or relevant certification is a plus
Reporting
Reports to the Executive Officer.
Key Contacts
Executive Officer and Control Centre Coordinator.