03/06/2026
June 3, 2026 | Acknowledging the need for automation of processes for the efficient delivery of public services, the Municipality of Palo, Leyte has officially opened its eGovPH kiosk on May 20, 2026, at the Palo Municipal Hall.
Addressing the crowd composed of Paloβs Sangguniang Bayan members, barangay officials, and LGU staff, as well as representatives from the Anti-Red Tape Authority (ARTA) led by Secretary Ernesto V. Perez, and the Department of Information and Communications Technology (DICT) Region 8 officials and personnel led by Assistant Regional Director Dante P. Rosales, Mayor Remedios βMatinβ L. Petilla underscored the importance of digitalizing the LGUβs services, noting that this helps attract and sustain economic activities in the municipality.
βWith the onset of new times in our governance, we look forward to upgrading our services to make it easy for people to do business with us. We want more businesses in Palo, and we also want to make it easier for them to do business in the municipality,β said Mayor Petilla.
βSoon, we can encourage more businesses to come and locate here in Palo,β added the local chief executive. Secretary Perez underscored the importance of this launch, noting that this kiosk represents the efficiency of government in providing the necessary services to the Filipino people, particularly the community of Palo.
βWith this kiosk, we can empower people. By receiving these efficient services, they will be able to spread the word that in the Municipality of Palo, it is a government they will remember for the services they received. When government services are easily accessible, people will appreciate that in whatever work they are engaged in,β said Secretary Perez.
Highlighting the launch is the inclusion of ARTAβs Transparency, Accountability, and Law in Action (TALA) as part of the eGovPH kioskβs services. TALA, an AI-powered 24/7 complaints officer, assists citizens in filing complaints, identifying the correct category, and providing real-time guidance and responsive action. Now made more accessible, residents of Palo and visitors from nearby areas can digitally report concerns and erroneous practices encountered in their respective business transactions, with TALA ensuring that these issues are addressed promptly and effectively.
A self-service digital hub initiated by the DICT through the efforts of Assistant Secretary for Planning and Procurement Atty. Melvyn Carlo T. Barroa, the eGovPH kiosk provides direct and free access to various national and LGU services for the convenience of all Filipinos. These range from the processing and payment of permits, licenses, civil registry forms, and the issuance of other official government documents.
Public services made more accessible through the eGovPH kiosk foster productive collaboration between the civil service sector and the population. Efficient delivery of government interventions strengthens citizen empowerment, positioning them as significant contributors to the countryβs growth and progress under Bagong Pilipinas.
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