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Accounts Payable / General Cashier
Oaks
-
Dubai
Company Description
For travellers seeking freedom, independence and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts.

Job Description
To serve the needs of the business, our guests and our colleagues by ensuring the effective management of all the financial matters of the hotel. To ensure that all purchases and expenses incurred by the property are correctly allocated to operating areas and payment is made to respective creditor facilities.

As a member of the finance department, this role is responsible for ensuring that all the financial affairs of the hotel are conducted to the highest standards of honesty and integrity. High ethical standards are necessary to maintain both competitive advantage and the pride and confidence of our associates, and to provide quality products and services to customers and clients.

KEY DUTIES AND RESPONSIBILITIES

To collect and process all invoices for payment after appropriate purchase orders and authorizations have been obtained.

To prepare payment listing as scheduled, and ensure payment has been approved prior to process payment order.

Ensure all supplier reconciliations are performed on a monthly basis.

Ensure all necessary reporting obligations are met, on time

Maintaining an effective filing and reference system to support management of the affairs of the finance department

Arranging credit facilities as necessary with suppliers.

Maintaining an accurate accruals register for period end.

Performing related duties and special projects as assigned.

Qualifications

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Additional Information
Click link below.

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13/10/2020

Insights
Call Center Executive

Posted on October 12, 2020 by admin
Full Time
Dubai
Posted 18 hours ago
The role is responsible for responding to incoming calls from new and existing clients addressing their queries and concerns, providing information and its services. Troubleshooting problems and handling complaints will also be a key part of your duty.

Duties and responsibilities:

Assist customers with all queries for products and resolve all billing uses and provide information on all product usage
Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives while following call center “scripts” when handling different topics
Monitor all calls and deal efficiently with all upset customers and angry callers and monitor the behavior of the same
Administer all issues and recommend efficiently resolution within the required timeframe
Maintain knowledge on updated fleet and company policy to provide assistance to all customers and maintain the confidentiality of all information according to data privacy requirement.
Provide an optimal level of services to all customers through emails and manage all telephone communication with staff and customers; Perform all telephone tasks and providing callbacks and respond to all caller queries professionally
Ability to organize and prioritize duties throughout the day.
Completes call logs and call reports as necessary and updates them in the database
Meet personal/team qualitative and quantitative targets
Any other work assigned by the Line Manager(s)
Liaise between customers and the Line Manager to ensure customer needs are resolved within the time frame
Requirements:

Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality type
Ability to organize and prioritize duties throughout the day
Excellent written and spoken skills in English- Arabic knowledge is an advantage
Demonstrated ability to be adaptable and flexible with the capacity to accept change
Demonstrated problem-solving skills and willingness to participate in process improvement projects
Highly customer-focused, enthusiastic and results-oriented, with an ability to effectively manage multiple tasks and priorities in a calm and structured manner
Attentive, diplomatic and team player
Reporting to the Senior Team Lead Customer service.
Experience:

call center: 2 years (Required)
customer service: 1 year (Preferred)
Job Features

Job Category
customer care executive
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https://www.indeed.ae/m/viewjob?jk=2659c52ec91bd917&from=serp