Regulated Industries Commission

Regulated Industries Commission The Regulated Industries Commission (RIC) is a statutory body established under the Regulated Industries Commission Act, No. 26 of 1998.
(1)

Local Regulator of Water, Wastewater & Electricity Sectors.The Service Providers under the purview of the RIC include: WASA, T&TEC, PowerGen and Trinity Power

Telephone: Toll Free: 800-4RIC (4742);
(868) 625-3655; (868) 625-5384; (868) 627-0503. The Service Providers under the purview of the RIC include:

The Water and Sewerage Authority (WASA);
Trinidad and Tobago Electricity Commission (T&TEC

);
The Power Generation Company of Trinidad and Tobago Ltd; and
Trinity Power Limited (formerly InnCogen Limited)

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LinkedIn: Regulated Industries Commission

The 20th Annual OOCUR Conference is headed to Montego Bay, Jamaica! πŸ‡―πŸ‡²βœ¨πŸ“’ Theme: Navigating Caribbean Regulatory Challeng...
27/03/2025

The 20th Annual OOCUR Conference is headed to Montego Bay, Jamaica! πŸ‡―πŸ‡²βœ¨
πŸ“’ Theme: Navigating Caribbean Regulatory Challenges: Opportunities, Innovations & Collaborations.

The 2025 OOCUR Conference will be held in the beautiful city of Montego Bay, Jamaica! 🌴🌊 Get ready for insightful discussions, expert panels, and networking opportunities with key regional stakeholders in utility regulation.

πŸ“… Official dates coming soon! Stay tuned for updates.

πŸ”” Stay Connected! For the latest details, be sure to follow on:
🌐 Website | πŸ“Έ Instagram | πŸ“˜ Facebook

https://newoocur.org/

2025 Dry Season Water Supply Schedules for Central/South Trinidad
26/03/2025

2025 Dry Season Water Supply Schedules for Central/South Trinidad

πŸ’‘πŸŒŸEnergy Conservation Tip!Turn off lights when not in use or when leaving a room.Did you know that by flipping that swit...
26/03/2025

πŸ’‘πŸŒŸEnergy Conservation Tip!

Turn off lights when not in use or when leaving a room.

Did you know that by flipping that switch, you're not only reducing energy consumption but also lowering your electricity bills and lessening our carbon footprint! It's a win-win for both your wallet and the planet! πŸŒ³β™»οΈπŸŒŽ

🌟 Energy Conservation Tip! 🌟Choosing the right oven can make a big difference in your energy use! πŸŒπŸ’‘
25/03/2025

🌟 Energy Conservation Tip! 🌟

Choosing the right oven can make a big difference in your energy use! πŸŒπŸ’‘

If you've lodged a complaint with your Service Provider (T&TEC or WASA) and it remains unresolved, the RIC may be able t...
20/03/2025

If you've lodged a complaint with your Service Provider (T&TEC or WASA) and it remains unresolved, the RIC may be able to help you!

You can contact us in the following ways:

πŸ’» Online: Complete and submit the RIC’s online complaint form on our website: www.ric.org.tt.

πŸ“ž Phone: Call our Toll-Free number at 800-4RIC (4742).

πŸ“§ Email: Send your complaint to [email protected].

πŸ“± WhatsApp: Message us at 1 (868) 776-0256.

🏒 Visit Us: Drop by our office at #88 Queen Janelle Commissiong Street, Port-of-Spain.

πŸ’¬ Social Media: Reach out to us via direct message on any of our social media pages.

πŸ“±Need to get in touch with us on social media? To help us assist you faster, please include these key details in your me...
18/03/2025

πŸ“±Need to get in touch with us on social media?

To help us assist you faster, please include these key details in your message. It allows us to investigate your issue as quickly as possible!

πŸ“ŒCodes of Practice for the Trinidad and Tobago Electricity Commission. This document provides guidance to T&TEC about th...
17/03/2025

πŸ“ŒCodes of Practice for the Trinidad and Tobago Electricity Commission. This document provides guidance to T&TEC about the manner in which they should apply the Codes, and for the information of all stakeholders so that they are aware of the RIC’s Final Decision on the Codes of Practice for T&TEC.

See link for full document:https://www.ric.org.tt/wp-content/uploads/2022/03/Codes-of-Practice-for-TTEC.-Final-Decision.-March-2022.pdf

πŸ“£πŸ“£Check out our latest issue of RIC News, Issue 4 Volume 21In this Issue:– Quarterly Complaints Report – 4th Quarter 20...
14/03/2025

πŸ“£πŸ“£Check out our latest issue of RIC News, Issue 4 Volume 21

In this Issue:
– Quarterly Complaints Report – 4th Quarter 2024.
– OOCUR 19th Annual Conference – Suriname.
– Energy Efficiency Improvement and Power Facility Management
for Trinidad and Tobago.
– RIC Complaints Ad.
– RIC Annual Christmas Luncheon & Long Service Awards 2024.

See full newsletter: https://www.ric.org.tt/media-centre/newsletter/

I I I

Notice - SurePay Bill Payment Service. Please be advised accordingly.
14/03/2025

Notice - SurePay Bill Payment Service. Please be advised accordingly.

Notice -SurePay Bill Payment Service. Please be advised accordingly.

Mr. Rishi Maharaj, Assistant Executive Director – Economics and Research, recently participated in the Seminar on Energy...
13/03/2025

Mr. Rishi Maharaj, Assistant Executive Director – Economics and Research, recently participated in the Seminar on Energy Efficiency Improvement and Power Facility Management in Baoding, China. The seminar, organized by the North China Electric Power University (NCEPU) and sponsored by the Ministry of Commerce of the People’s Republic of China, focused on strengthening cooperation between China and Trinidad and Tobago in the power sector.

The seminar brought together 18 participants from various Trinidad and Tobago organizations, including T&TEC, WASA, the Government Electrical Inspectorate, and the Ministry of Public Utilities. Through a combination of classroom teaching and hands-on site visits, attendees explored innovative solutions for the power industry, focusing on areas such as energy efficiency, power system restoration, and integration of renewable energy sources like wind and solar.

Key highlights included:

🌍 Classroom sessions on photovoltaic power generation, power
forecasting, and balancing new power systems.
πŸ—οΈ Site visits to leading companies and research labs such as
Beijing Sifang Jibao Automation Co., State Grid Jibei Electric
Power Company, and NCEPU’s New Energy Laboratory.

This experience was a valuable opportunity for participants to enhance their knowledge and collaborate on the advancement of the energy sector, contributing to human resource development and fostering international cooperation between China and Trinidad and Tobago.

I I I I I I I I I I

♻️Iron Your Clothes in Bulk.I I I I
12/03/2025

♻️Iron Your Clothes in Bulk.

I I I I

πŸ“Did you file a query on your electricity bill? You can contact the RIC if your complaint is unresolved.1. Call us Toll ...
10/03/2025

πŸ“Did you file a query on your electricity bill? You can contact the RIC if your complaint is unresolved.

1. Call us Toll Free: 800-4RIC (4742)
2. Email us: [email protected]
3. Send us a message on one of our Social Media pages (Facebook, Twitter, Instagram or LinkedIn)
4. You can also: WhatsApp (MESSAGES ONLY) @ 776-0256! πŸ“±

Our Customer Service Officers will be available from Monday - Friday 8:00am - 4:00pm.

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Happy International Women's Day 2025.
08/03/2025

Happy International Women's Day 2025.

06/03/2025

Interim Water Supply Schedule to customers in parts of Central Trinidad

Experiencing frequent voltage fluctuations? You can contact the RIC if your complaint is unresolved.1. Call us Toll Free...
06/03/2025

Experiencing frequent voltage fluctuations? You can contact the RIC if your complaint is unresolved.

1. Call us Toll Free: 800-4RIC (4742)
2. Email us: [email protected]
3. Send us a message on one of our Social Media pages (Facebook, Twitter, Instagram or LinkedIn)
4. You can also: WhatsApp (MESSAGES ONLY) @ 776-0256! πŸ“±

Our Customer Service Officers will be available from Monday - Friday 8:00am - 4:00pm.

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RIC's Quarterly Complaints Report - 4th Quarter 2024. Please contact us if you are dissatisfied with the outcome of your...
06/03/2025

RIC's Quarterly Complaints Report - 4th Quarter 2024. Please contact us if you are dissatisfied with the outcome of your complaints with your water or electricity service providers!

☎️ Call us
Toll Free - 800-4RIC (4742)
(868) 625-5384
(868) 627-7820
(868) 625-3655
(868) 627-0821

You can also:
WhatsApp (MESSAGES ONLY) @ 776-0256! πŸ“±

Our Customer Service Officers will be available from Monday - Friday 8:00am - 4:00pm.

βœ‰οΈEmail: [email protected]

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Are you dissatisfied with the outcome of complaints lodged with T&TEC or WASA? If yes, then give us a call, send us an e...
05/03/2025

Are you dissatisfied with the outcome of complaints lodged with T&TEC or WASA? If yes, then give us a call, send us an email or WhatsApp us and we may be able to help you!

☎️ Call us - 800-4RIC (4742)
πŸ“§ Email us: [email protected]
πŸ“± WhatsApp us: 776-0256 (Messages only)
πŸ’» Fill out the Online Complaint Form on our website: www.ric.org.tt or
πŸ“² Send us a message on one of our Social Media pages (Facebook, X (formerly Twitter), Instagram or LinkedIn)

See less

Address

#88 Queen Janelle Commissiong Street
Port Of Spain
100624

Opening Hours

Monday 08:00 - 16:00
Tuesday 08:00 - 16:00
Wednesday 08:00 - 16:00
Thursday 08:00 - 16:00
Friday 08:00 - 16:00

Telephone

+18686270821

Website

Alerts

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Videos

βœ…RIC’s Protecting YOUR Interests: A Guide for Utility Customers in Trinidad and Tobago. ⚑️RIC’s Quality of Service Standards - Guaranteed Electricity Standards Part 2: GES 5 to GES 8

Happy World Mental Health Day! Today, October 10th, 2024 the Regulated Industries Commission joins the world in the celebration and recognition of World Mental Health Day with the theme 'It is Time to Prioritise Mental Health in the Workplace' #MentalHealthMatters #ProtectingYourInterests #RIC

At the Regulated Industries Commission (RIC), we're committed to empowering you with the knowledge you need about your utility services. That’s why we’re excited to launch our "Did You Know?" series this September! Whether it’s about your rights as a consumer, how we regulate utility services, or how you can get involved, this series is designed to keep you informed and empowered. πŸ“… Stay tuned every week for new posts. πŸ‘‰ Like, share, and comment to let us know what you’re most curious about. Let’s learn together! #RICFacts #ConsumerAwareness #DidYouKnow #EmpowermentThroughKnowledge

The Regulated Industries Commission's (RIC) - Overall Electricity Standard #6 - π€π‚πŠππŽπ–π‹π„πƒπ†π„πŒπ„ππ“ πŽπ… π‘π„π‚π„πˆππ“ πŽπ… π‚π‹π€πˆπŒ 𝐔𝐍𝐃𝐄𝐑 𝐓𝐇𝐄 𝐆𝐔𝐀𝐑𝐀𝐍𝐓𝐄𝐄𝐃 π„π‹π„π‚π“π‘πˆπ‚πˆπ“π˜ 𝐒𝐓𝐀𝐍𝐃𝐀𝐑𝐃𝐒. This standard states that: - T&TEC must notify 100% of customers of receipt of claims submitted for compensatory payment within 5 working days. #Claims #RIC #TTEC #OES6 #OverallElectricityStandards

Electrical safety tips after a flood
Electrical safety tips after a flood

RIC's Home Safety Tip: πŸ›‘οΈ Electrical safety tips after a flood 🏠 Do not touch anything electrical that has been in contact with water. Any appliances that have become wet should not be plugged back in until they can be checked by a technician and found to be safe. A small amount of moisture trapped inside an appliance can cause major damage. #RICSafetyCampaign #HomeSafety #RICTT

RIC's Home Safety Tip: Unplug to stay safe! πŸ πŸ”Œ When not in use, always unplug devices, especially near water sources. This simple habit can prevent accidents and keep you safe. Spread the word! #RICSafetyCampaign #HomeSafety #RICTT

πŸ“ŒDid You Know? The Commission provides free impartial information and advice to all electricity and water consumers in Trinidad and Tobago and acts as a neutral third party or mediator to those who have been unable to obtain redress or those who are dissatisfied with the decision of the Service Provider (i.e. WASA & T&TEC). For more information, visit our website at www.ric.org.tt or contact us directly. 1. Call us Toll Free: 800-4RIC (4742) 2. Email us: [email protected] 3. Send us a message on one of our Social Media pages (Facebook, Twitter, Instagram) 4. You can also: WhatsApp (MESSAGES ONLY) @ 776-0256! πŸ“± #RICTT #DidYouKnow #UtilityRegulation #ConsumerProtection

RIC's Home Safety Tip: Inspect Your Cords! 🏠 Frayed or damaged cords can be dangerous. If you spot any, tell an adult immediately. Keeping an eye on cords can help prevent electrical hazards. Stay vigilant and keep your home safe! #RICSafetyCampaign #HomeSafety #RICTT

We start this week off with a reminder about the dangers of playing with electrical outlets and plugs. πŸ”Œ Kids, here’s what you need to know: No Playing: Electrical outlets are NOT toys. Keep fingers, toys, and other objects away. #RICHomeSafetyCampaign #RICTT #ElectricalSafety

πŸ‘‹ As we continue our Home Safety Campaign with the Regulated Industries Commission, let's talk about a crucial tip to keep our kids and homes safe: Keep electronics away from water! πŸ’‘ Why is this important? - Water and electricity are a dangerous combination. Contact with water can cause electric shocks, short circuits, and even fires. - Children may not understand the risks, so it's up to us to create a safe environment. #HomeSafety #RIC #WaterAndElectricity #StaySafe #HomeSafetyCampaign

πŸ›‘οΈ Welcome to the RIC's Home Safety Campaign! 🏠 Hey, parents and kids! Over the next few weeks, we'll be sharing important tips on how to stay safe from water and electricity hazards in your home. Let's make our homes safer, one tip at a time! #SafetyFirst #HomeSafety #RICTT #Water #Electricity

Want to get in touch with us? Explore all the ways to contact the RIC. For more information and details, visit our website: www.ric.org.tt #RICTT #ProtectingYourInterests

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