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Monday 08:00 - 16:00 Tuesday 08:00 - 16:00 Wednesday 08:00 - 16:00 Thursday 08:00 - 16:00 Friday 08:00 - 16:00

Regulated Industries Commission

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Regulated Industries Commission

The Regulated Industries Commission (RIC) is a statutory body established under the Regulated Industries Commission Act, No. 26 of 1998.

Local Regulator of Water, Wastewater & Electricity Sectors.The Service Providers under the purview of the RIC include: WASA, T&TEC, PowerGen and Contour Global Trinity Power

Tel: Toll Free: 800-4RIC (4742);
(868) 625-3655; (868) 625-5384; (868) 627-0503. The Service Providers under the purview of the RIC include:

The Water and Sewerage Authority (WASA);
Trinidad and Tobago Electricity Commission

(T&TEC);
The Power Generation Company of Trinidad and Tobago Ltd; and
Trinity Power Limited (formerly InnCogen Limited)

Youtube :
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LinkedIn: Regulated Industries Commission

12/06/2026

We’re set up and ready to serve!

The RIC Outreach Team is on the ground and ready to assist customers with complaints, questions, and information about your utility services (WASA and T&TEC) at the San Fernando City Hall Auditorium today from 10:00 AM to 2:00 PM.

Stop by and chat with us today!

11/06/2026

📢 We’re in San Fernando tomorrow!

Do you have an unresolved complaint about your WASA or T&TEC service? Need information about your rights as a utility customer? Visit the Regulated Industries Commission (RIC) at our Customer Outreach Session.

📍 San Fernando City Hall Auditorium, Harris Promenade, San Fernando
📅 Friday 12 June 2026
⏰ 10:00 AM – 2:00 PM

Our team will be available to:
✅ Receive complaints
✅ Provide information on your consumer rights
✅ Answer your questions and offer guidance

📌 Customers are advised to bring copies of all documents related to their complaint.

We look forward to meeting you!

10/06/2026

✅𝐖𝐡𝐚𝐭 𝐭𝐲𝐩𝐞𝐬 𝐨𝐟 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐜𝐚𝐧 𝐭𝐡𝐞 𝐑𝐈𝐂 𝐡𝐞𝐥𝐩 𝐭𝐨 𝐫𝐞𝐬𝐨𝐥𝐯𝐞?

If your Service Provider (WASA or T&TEC) fails to resolve the problem, or if you are not satisfied with the action the Service Provider has taken, you can contact the RIC for further assistance in resolving your complaint.

❗️ 𝐏𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞 𝐑𝐈𝐂 𝐜𝐚𝐧 𝐨𝐧𝐥𝐲 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐭𝐡𝐚𝐭 𝐡𝐚𝐯𝐞 𝐛𝐞𝐞𝐧 𝐟𝐢𝐫𝐬𝐭 𝐟𝐢𝐥𝐞𝐝 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐫 (𝐖𝐀𝐒𝐀 𝐨𝐫 𝐓&𝐓𝐄𝐂).

I I

08/06/2026

❗️📣REMINDER: Customer Outreach Session this Friday in San Fernando!

WASA and T&TEC customers, meet with the RIC this Friday 12th June 2026 from 10:00 AM – 2:00 PM at the San Fernando City Hall Corporation – City Hall Auditorium, Harris Promenade,
San Fernando

✅ Lodge complaints
✅ Learn about your consumer rights
✅ Speak directly with RIC representatives

📌 Please bring copies of all supporting documents related to your complaint.

05/06/2026

🌎🌱 World Environment Day 2026 🌱🌎

This year's World Environment Day focuses on climate change and serves as a reminder that the choices we make today will shape the future of our planet.

At the Regulated Industries Commission (RIC), we recognize that simple actions can make a meaningful difference. Conserving electricity and water not only helps reduce utility costs—it also supports a more sustainable future for generations to come.

As communities around the world respond to the call to act , we encourage everyone to play their part by:

💡 Turning off lights and appliances when not in use
🚿 Using water wisely and fixing leaks promptly
🌿 Choosing energy-efficient appliances and practices
♻️ Embracing habits that reduce waste and protect our environment

04/06/2026

The Regulated Industries Commission wishes you a blessed Corpus Christi! May the Feast of Corpus Christi inspire reflection, gratitude, and a renewed sense of purpose.

01/06/2026

📢 We’re coming to San Fernando!

The Regulated Industries Commission (RIC) invites you to our next outreach event.

📍 Location: San Fernando City Corporation - CITY HALL AUDITORIUM, Harris Promenade, San Fernando
🕙 Time: 10:00 AM – 2:00 PM
📅 Date: Friday 12th June 2026

📌Customers are advised to bring a copy of all supporting
documents relevant to your complaint

30/05/2026

Happy Indian Arrival Day from the Regulated Industries Commission.

Honouring the strength, resilience, culture, and contributions of the Indian community to Trinidad and Tobago.

28/05/2026

✅ RIC Public Education Series📝

The RIC Public Education Series is all about keeping YOU informed about your rights as a utility consumer and the support available to you.

👉 Swipe through to learn:
✔️ How the RIC can assist you
✔️ How to make a complaint
✔️ What the RIC stands for and why it matters to YOU

If you’ve already contacted your service provider (WASA or T&TEC) and still aren’t satisfied, the RIC may be able to help. 🤝

📲 Save this post for future reference
📤 Share it with someone who may need it
💬 Drop your questions in the comments

📞 800-4RIC (4742)
📱 WhatsApp: 1 (868) 776-0256
🌐 www.ric.org.tt

26/05/2026

Customer Outreach Session – San Fernando

WASA and T&TEC customers, meet with the RIC on Friday 12th June 2026 from 10:00 AM – 2:00 PM at the San Fernando City Hall Corporation – City Hall Auditorium, Harris Promenade,
San Fernando

✅ Lodge complaints
✅ Learn about your consumer rights
✅ Speak directly with RIC representatives

📌 Please bring copies of all supporting documents related to your complaint.

Address

#88 Queen Janelle Commissiong Street
Port Of Spain
100624

Opening Hours

Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00

Telephone

+18686270821

Website

http://www.ric.org.tt/

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