Virginia American Water

Virginia American Water We Keep Life Flowing. http://www.virginiaamwater.com 1-800-452-6863 Always call 8-1-1 before digging. va811.com

We are proud to be your local water company. Virginia American Water supplies high-quality water service to approximately 320,000 people in nine counties and two cities in Virginia. We serve four districts: Alexandria, Hopewell, Prince William and Eastern. Virginia American Water publishes this page as a means for engaging with our customers and communities on the topics of water and wastewater service and treatment. We welcome all comments, however we reserve the right to delete any comments that use profane language, are made in poor taste, or are in any way hateful or discriminatory to others.

Cheers to 20 years! Thank you Stan for your hard work over the past two decades at Virginia American Water. Your dedicat...
06/19/2020

Cheers to 20 years! Thank you Stan for your hard work over the past two decades at Virginia American Water. Your dedication and contributions to our communities are invaluable. #WeKeepLifeFlowing #WaterHeroes

Recently, we announced the recipients of our 2020 Environmental Grant program. Congratulations to Four Mile Run Conserva...
06/18/2020

Recently, we announced the recipients of our 2020 Environmental Grant program. Congratulations to Four Mile Run Conservatory, FOLAR - Friends of the Lower Appomattox River, Prince William Soil & Water Conservation District and James River Association. Thank you for providing innovative, community-based environmental projects that improve, restore or protect watersheds, surface water and groundwater supplies in our local communities. Read more at http://ow.ly/sauO50AbEdb

Alexandria Renew Enterprises
06/18/2020
Alexandria Renew Enterprises

Alexandria Renew Enterprises

In partnership with the City of Alexandria Public Art Program, we have developed the AlexRenew Public Art Residency to explore the community’s natural and man-made water systems through art! Our first artist-in-residence is New York-based, Alexandria-native Sto Len. This month, he’ll be leading several virtual events to explore his artistry and teach others some of his techniques!

You can sign up for the first virtual water art experience this Saturday, June 20, from 3-4 p.m. here!

We are all someone’s reason for staying safe. Who is yours? Join the National Safety Council in making safety a priority...
06/18/2020

We are all someone’s reason for staying safe. Who is yours? Join the National Safety Council in making safety a priority this June and beyond: nsc.org/nsm #NSM

“Virginia American Water is proud to be your local water service provider, and I am pleased to share with you good news ...
06/17/2020

“Virginia American Water is proud to be your local water service provider, and I am pleased to share with you good news about the quality of your drinking water,” says Barry Suits, president of Virginia American Water. “Each year, we provide you with our Annual Water Quality Report, and Virginia American Water continues to supply drinking water that meets or surpasses all state and federal water quality regulations.”
Read more: https://amwater.com/vaaw/water-quality/water-quality-reports.

At American Water, we’re committed to a respectful and inclusive environment. Read our open letter to our customers and ...
06/16/2020

At American Water, we’re committed to a respectful and inclusive environment. Read our open letter to our customers and communities here: http://ow.ly/f0rH50A7YgD

06/11/2020
American Water

Who knew it takes a lot of water to raise a pet! Watch and learn the things you may not have realized depend on water.

Who knew it takes a lot of water to raise a pet! Watch and learn the things you may not have realized depend on water.

The grades are in for our water quality in the areas we serve in Virginia! The report gives an overview of our local dri...
06/10/2020

The grades are in for our water quality in the areas we serve in Virginia! The report gives an overview of our local drinking water sources and details the extensive testing conducted on the company’s water. The report also highlights the substances detected in the treated water, as well as the levels of those substances prior to treatment. To find the reports for Alexandria, Hopewell, Dale City and our Eastern District on and near the Northern Neck, go to https://amwater.com/vaaw/water-quality/water-quality-reports.

06/05/2020

A video message from American Water’s CEO Walter Lynch to our customers and communities:

Congratulations graduates! We know that the class of 2020 is facing an unprecedented ending to this season, and we'd lik...
06/05/2020

Congratulations graduates! We know that the class of 2020 is facing an unprecedented ending to this season, and we'd like to extend our warmest wishes for those moving on to the next phase of life's journey. We raise our glass to you!

Thank you to our essential workers. Your work is critical to our lives, and your lives are critical to our community. #W...
06/04/2020

Thank you to our essential workers. Your work is critical to our lives, and your lives are critical to our community. #WaterHeroes

We are committed to listening, learning and doing our part to contribute to a more just and inclusive and beautifully di...
06/04/2020

We are committed to listening, learning and doing our part to contribute to a more just and inclusive and beautifully different society.

Heads up! Things like "flushable" wipes, dental floss and egg shells may seem safe to flush or put down the drain, but c...
05/29/2020
Rinsing Away Bad Habits: What Should Never Go Down Your Drain?

Heads up! Things like "flushable" wipes, dental floss and egg shells may seem safe to flush or put down the drain, but could cause big issues in your pipes. Read more about the things you need to think twice about before washing down the drain: http://ow.ly/2otI50zJeDH

What you’re putting down the drain may be bad for your pipes, septic system and for the most part the entire water supply. Certain everyday household items should never be disposed of in a sink or …

With Richmond, northern Virginia and Accomack County soon joining the rest of the state in Phase One of Forward Virginia...
05/29/2020

With Richmond, northern Virginia and Accomack County soon joining the rest of the state in Phase One of Forward Virginia many businesses, school districts and property management teams will begin the process of restarting building systems that have been dormant for a significant amount of time. Proper reopening procedures help in verifying that water systems and equipment are in safe working order.

To learn more about recommended building flushing procedures, please visit http://ow.ly/ATsa50zROz3.

American Water
05/28/2020
American Water

American Water

During an emergency, there’s often an uptick of scammers trying to make money, especially in the utility sector. Learn what you should look out for to help avoid scams, fraud and protect your personal data: http://ow.ly/vcWU50zSqRc

Last week, FOLAR - Friends of the Lower Appomattox River and Hopewell Recreation and Parks planted young bald cypress tr...
05/27/2020

Last week, FOLAR - Friends of the Lower Appomattox River and Hopewell Recreation and Parks planted young bald cypress trees along the Appomattox River shoreline. The trees will provide much needed habitat for wildlife and help control erosion and filter runoff.

This work was funded through a grant awarded by Virginia American Water. We are committed environmental stewardship and proud to support the efforts of local organizations that share this vision. Read more at http://ow.ly/hMJ850zRvXW

We know the importance of clean, safe and reliable tap water, because we live and work in the same community. That's why...
05/25/2020
COVID-19 and Your Water

We know the importance of clean, safe and reliable tap water, because we live and work in the same community. That's why we're answering your FAQs in our blog: http://ow.ly/PuyB50zJeu3

The coronavirus pandemic is creating the feeling of uncertainty globally. Who’s most affected by the virus? What does it mean to shelter in place? How much food do I need? Where can I find more toi…

Today, we celebrate Memorial Day to honor all of those who have served our country. We thank you and we salute you!
05/25/2020

Today, we celebrate Memorial Day to honor all of those who have served our country. We thank you and we salute you!

Thank you to our essential workers who continue to provide safe, reliable service. We are beyond proud! #WaterHeroes
05/23/2020

Thank you to our essential workers who continue to provide safe, reliable service. We are beyond proud! #WaterHeroes

During these challenging times, celebrating National Public Works Week is especially important. At Virginia American Wat...
05/22/2020

During these challenging times, celebrating National Public Works Week is especially important. At Virginia American Water, our employees across the state maintain water distribution systems, treat drinking water and wastewater, manage capital improvement projects and much more. (Hard) hats off to the men and women providing these essential services! We thank you for your hard work and dedication. #WaterHeroes

Thank you to all of our essential workers for all that you do in our communities.
05/21/2020

Thank you to all of our essential workers for all that you do in our communities.

It's Public Works Week! The theme this year is, 'The Rhythm of Public Works' and it is meant to challenge residents to think about their communities as a “symphony of essential services, working in concert to create a great place to live.”

#NPWW
#WeAreTES
#AlexandriaVA

This is National Public Works Week so we want to give a round of applause to our essential public works employees, and a...
05/21/2020

This is National Public Works Week so we want to give a round of applause to our essential public works employees, and also at AlexandriaVA.gov Transportation & Environmental Services, City of Alexandria, Virginia Alexandria Renew Enterprises Hopewell VA - Government Prince William County Service Authority Prince William County Government, Virginia and our many other public works neighbors across the state. Thank you for continuing to provide essential services to our communities. #WaterHeroes #NPWW

Distracted by a dripping faucet? Take a closer look — it could be costing you more than you think. Follow our steps to s...
05/20/2020
Stop the Drip, Save a Bit

Distracted by a dripping faucet? Take a closer look — it could be costing you more than you think. Follow our steps to solve the problem: http://ow.ly/uNCo50zJedD

That drip coming out of your faucet might not be as harmless as you think. According to the Environmental Protection Agency (EPA), at a rate of one drip per second, a faucet can waste more than 3,0…

#HOPEWELLVA: Virginia American Water is responding to a water main break off of Winston Churchill Avenue. Residents on S...
05/19/2020

#HOPEWELLVA: Virginia American Water is responding to a water main break off of Winston Churchill Avenue. Residents on S. 2nd Avenue and S. 3rd Avenue will experience low pressure or no water while we perform emergency water main repairs, which will last approximately 6 hours. We will be providing bottled water to impacted residences. Thanks for your patience -- we are working as safely and quickly as possible to restore normal water service.

Thank you to our #WaterHeroes for all you do to keep delivering essential services to our customers. #WeKeepLifeFlowing
05/13/2020

Thank you to our #WaterHeroes for all you do to keep delivering essential services to our customers. #WeKeepLifeFlowing

ATTN: Dale City - Starting this week, we're replacing approximately 640 feet of aging water main along Fallbrook Lane. F...
05/11/2020

ATTN: Dale City - Starting this week, we're replacing approximately 640 feet of aging water main along Fallbrook Lane. For more information, including construction hours, please visit: http://ow.ly/bEAc50zDipI

We’d also like to ask customers to recognize the essential work being done by our employees and contractors, and remind them to adhere to social distancing rules for everyone’s safety. If a customer sees a crew performing work in their area, and wishes to ask a question about it, they are encouraged to visit our website, social media pages, or call (800) 452-6863.

American Water
05/11/2020

American Water

Your tap water is safe to use. According to the World Health Organization (WHO) and U.S. Environmental Protection Agency coronavirus has not been detected in drinking water. http://ow.ly/QpDZ50zCKFy

Virginia American Water wishes a Happy Mother's Day to all mothers – especially those that are part of our American Wate...
05/10/2020

Virginia American Water wishes a Happy Mother's Day to all mothers – especially those that are part of our American Water family. Thank you for all that you do to keep life flowing for our customers every single day!

Thank you for joining along as we have celebrated Drinking Water Week. During his 14 years with American Water, Chris is...
05/08/2020

Thank you for joining along as we have celebrated Drinking Water Week. During his 14 years with American Water, Chris is proud to have worked with such a diverse workforce that takes pride in the work they do each day in AlexandriaVA.gov. His team strives to ensure the communities we serve continue to have clean, safe and reliable drinking water for generations to come by maintaining our infrastructure. As a father of two little ones, nothing makes Chris happier than knowing his family is proud of the hard work he does each day. #WaterHeroes #ThereWhenYouNeedIt #WeKeepLifeFlowing #DrinkingWaterWeek

There isn’t a VA811 question that Steve doesn’t have the answer to. In his 25 years at American Water, Steve has become ...
05/07/2020

There isn’t a VA811 question that Steve doesn’t have the answer to. In his 25 years at American Water, Steve has become an expert on safe digging practices. He is proud to supervise such a talented, diverse group of employees in Operations. His team continue their hard work during this difficult time to keep life flowing to our communities. #WaterHeroes #WeKeepLifeFlowing #ThereWhenYouNeedIt #DrinkingWaterWeek

Tim has been honored to proudly serve our military service members and their communities for the past 23 years at Americ...
05/07/2020

Tim has been honored to proudly serve our military service members and their communities for the past 23 years at American Water. He takes pride in his team at U.S. Army Fort Lee knowing that he can rely on them in the toughest of times and are always prepared to step up. #WaterHeroes #WeKeepLifeFlowing #ThereWhenYouNeedIt #DrinkingWaterWeek

Barry is our Operations Superintendent in Town of Warsaw, VA which is located on the northern neck of the state. Over th...
05/06/2020

Barry is our Operations Superintendent in Town of Warsaw, VA which is located on the northern neck of the state. Over the past 34 years, Barry has loved getting to know his customers and working with them. He is proud of the team he supervises, stating “My team has always worked to make sure the customers are satisfied and when we are going through difficult times like this, we are always here to respond.” #ThereWhenYouNeedIt #DrinkingWaterWeek #WaterHeroes #WeKeepLifeFlowing

As a Water Quality and Environmental Compliance Supervisor, Ayite is responsible for overseeing the water treatment proc...
05/06/2020

As a Water Quality and Environmental Compliance Supervisor, Ayite is responsible for overseeing the water treatment processes. He routinely conducts water sampling to ensure that the drinking water delivered to our communities is high quality, meeting and exceeding state and federal regulations. #DrinkingWaterWeek #ThereWhenYouNeedIt #WaterHeroes #WeKeepLifeFlowing

Address

2223 Duke St (Administrative Offices Only)
Alexandria, VA
22314

King Street Metro Station

Opening Hours

Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30

Telephone

(800) 452-6863

Alerts

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Comments

Do you folks reduce residential water pressure at night? Please confirm. Thanks.
4:28 pm no water until 9 pm tonite according to Va Am Water - North Prince George and Hopewell 1/25/20.
I seem to have low water pressure near the intersection of Prince William and Hoadly. Anyone else experiencing this?
Our service was cut today. We didn’t get any notice. We just forgot to pay the bill. So Okay, our bad. Now as soon as I realized the service was cut, I made a payment online, at 10 am to have it reconnected the same day. It was 4:30 pm and still no water, I logged back in and said it was not scheduled for reconnection today. So I called, took 28 minutes to get a live representative who then informed me my service will not reconnected today because I needed to follow up my payment with a call back by 3pm in order to have it back today. She said they will come tomorrow, but don’t know what time because they are all booked. So we have been out of water today and not sure until When tomorrow. And yet you say here, “ water is life, our customers are very important to us....” just for PR....how about you take the “ water is life” seriously and apply it to your business.
Why can't I just pay my bills on line without logging in with a password. I have my account number and that should be all I need.
When are you guys going to restore water minniville and spriggs cant take a show or use toilet
Soooo, are y'all gonna offer discounts to us for over half of PWC going without water for half a day? Or are you guys gonna even apologize? Or nah?
Anyone else in the 20112 area not have water as of noon, friday, April 20th?
Been on hold on the emergency line now for 32 minutes. Anyone else with water pressure at about 1/4 normal?
I can't get through to customer service, was told it would be a 26 minute wait.....58 minutes later, not customer service and no water
Are there any issues in the Dale City Minnieville road area. We don't have water and I've been on hold trying to reach VAW. There are no notices on line