Virginia American Water

Virginia American Water We Keep Life Flowing. http://www.virginiaamwater.com 1-800-452-6863 Always call 8-1-1 before digging. va811.com We are proud to be your local water company.

Virginia American Water supplies high-quality water service to approximately 320,000 people in nine counties and two cities in Virginia. We serve four districts: Alexandria, Hopewell, Prince William and Eastern. Virginia American Water publishes this page as a means for engaging with our customers and communities on the topics of water and wastewater service and treatment. We welcome all comments, however we reserve the right to delete any comments that use profane language, are made in poor taste, or are in any way hateful or discriminatory to others.

Operating as usual

Today's Water Discovery Days event features Alexandria Renew Enterprises' Artist in Residence, Sto Len. Sto’s activity i...
09/11/2020
Artist-in-Residence Sto Len Uses Water as Both Subject and Medium

Today's Water Discovery Days event features Alexandria Renew Enterprises' Artist in Residence, Sto Len. Sto’s activity is an opportunity to reflect and restore ourselves and our connection to our waterways through a meditative art experience. Learn more about Sto here. #artsalx

AlexRenew is pleased to introduce the first artist-in-residence, Sto Len, selected as part of our public art program partnership with the City of Alexandria.

Remembering those we lost and honoring our heroes on 9/11. #NeverForget
09/11/2020

Remembering those we lost and honoring our heroes on 9/11. #NeverForget

09/10/2020
Alexandria Renew Enterprises

Join Virginia Cooperative Extension - Master Gardeners of Northern Virginia as they take us through a virtual lesson that includes the care of trees in our urban landscapes. Thank you! #waterdiscoveryday2020

Alexandria Renew Enterprises Transportation & Environmental Services, City of Alexandria, Virginia

In another Water Discovery Days experience, we'll learn how trees are essential to healthy waterways. Join Virginia Cooperative Extension - Master Gardeners of Northern Virginia for a virtual lesson that includes the care of trees in our urban landscapes!

09/10/2020
Alexandria Renew Enterprises

Thank you Four Mile Run Conservatory for taking us along for a virtual watershed tour! #waterdiscoveryday2020

Alexandria Renew Enterprises Transportation & Environmental Services, City of Alexandria, Virginia

In one of today’s Water Discovery Days adventures, we’ll be touring a local watershed! Four Mile Run Conservatory will take you on a virtual tour of Hume Spring! Watch this video to take a virtual walk and kayak adventure!

Alexandria Renew Enterprises
09/09/2020

Alexandria Renew Enterprises

Cloe’s favorite Water Discovery Days event is happening THIS SATURDAY! Join the Potomac Riverkeeper for a community cleanup at National Harbor and help keep our waterways trash-free! Learn more and register here: http://bit.ly/WDD_20!

09/09/2020
Alexandria Renew Enterprises

Join along as we learn about the amazing journey of water! #waterdiscoveryday2020

Welcome to our 4th day of Water Discovery Days. Today, Virginia American Water will teach us about the water cycle while you make a bracelet at home. Watch the video to participate!

Are you ready this storm season? For National Preparedness Month, make sure you know what steps to take to stay safe gua...
09/09/2020

Are you ready this storm season? For National Preparedness Month, make sure you know what steps to take to stay safe guard your home. http://ow.ly/OBuh50Bghxg

09/08/2020
Alexandria Renew Enterprises

Happy first day of school, Alexandria! Join us for today’s Water Discovery Days event – a hands-on STEM activity to learn how we get wastewater to our treatment facility from all over Alexandria. Watch this video to create your own pump station! Alexandria Renew Enterprises Transportation & Environmental Services, City of Alexandria, Virginia #WaterDiscoveryDay2020

Happy first day of school, Alexandria! Join us for today’s Water Discovery Days event – a hands-on STEM activity to learn how we get wastewater to our treatment facility from all over Alexandria. Watch this video to create your own pump station!

The need for increased investment in water infrastructure issues continues, but during the recent public health emergenc...
09/08/2020
American Water Helps Shine Light on Future of Infrastructure

The need for increased investment in water infrastructure issues continues, but during the recent public health emergency, safe, clean and reliable water service has been essential. http://ow.ly/ge1T50BkKb4

Water is the world’s most precious resource. It keeps life flowing all around us – from brushing your teeth or making your morning cup of coffee, to the manufacturing of almost every product you in…

09/07/2020
Alexandria Renew Enterprises

Happy Labor Day! In Day 2 of Water Discovery Days, Transportation & Environmental Services, City of Alexandria, Virginia will lead us through a virtual activity to show how nature helps us filter rain throughout Alexandria! #OnlyRainDowntheDrain #CleanWaterways #EcoCityAlexandria #EcoCityALX

Happy Labor Day! In Day 2 of Water Discovery Days, Transportation & Environmental Services, City of Alexandria, Virginia will lead us through a virtual activity to show how nature helps us filter rain throughout Alexandria! #OnlyRainDowntheDrain #CleanWaterways #EcoCityAlexandria #EcoCityALX

Happy Labor Day! The American worker is our nation’s strength, and Labor Day is about celebrating the contributions of t...
09/07/2020

Happy Labor Day! The American worker is our nation’s strength, and Labor Day is about celebrating the contributions of the American worker. We're wishing all of our employees and communities a day to relax.

Happy Cheese Pizza Day! Did you know that it takes almost 42 gallons of water to make one single slice of pizza? 18 for ...
09/05/2020

Happy Cheese Pizza Day! Did you know that it takes almost 42 gallons of water to make one single slice of pizza? 18 for the flour, 21 for the cheese and 2.5 for the sauce. Here are some of our favorite local pizza spots to check out today! Valentino's NY Style Pizzeria & Restaurant Rosa's Italian Ristorante Pizzeria in Hopewell Padrino's Pizza Angelos

Westmoreland County! We’re investing nearly $1.325 million to upgrade and improve infrastructure. A new pump station, pr...
09/04/2020

Westmoreland County! We’re investing nearly $1.325 million to upgrade and improve infrastructure. A new pump station, pressure tank and storage tank will increase well and storage capacity in our Potomac/Westmoreland Shores system. Think of these upgrades as your water bill at work – right in your own neighborhood. --> http://ow.ly/HCnw50Biq9V

#AlexandriaVA: September is National Preparedness Month. Learn more at ready.gov/plan. #BeReady
09/04/2020

#AlexandriaVA: September is National Preparedness Month. Learn more at ready.gov/plan. #BeReady

Know who to follow on social in preparation for an emergency. Here are some profiles to follow so you know where to look for alerts and updates during a disaster.
Transportation & Environmental Services, City of Alexandria, Virginia
Police Department, City of Alexandria, Virginia
Alexandria Sheriff's Office, City of Alexandria, Virginia
AlexandriaVA.gov
Fire Department, City of Alexandria, VA

https://www.ready.gov/plan
#BeReady

The health of our waterways is a responsibility we all share. As part of our Water Discovery Days next week, join Potoma...
09/04/2020
Potomac River Clean Up! - Potomac Riverkeeper Network

The health of our waterways is a responsibility we all share. As part of our Water Discovery Days next week, join Potomac Riverkeeper Network for a Watershed Clean-Up at National Harbor on Saturday, September 12. Click for more details.

We ask you to sign petitions and write to legislators, but sometimes, we ask you to get your feet wet and your hands dirty. Help Us Keep the Potomac Trash-Free, Join us at National Harbor! Clean-ups will be held every second Saturday of the month from April to September at the Carousel at National H...

Don’t forget…Alexandria’s 4th Annual Water Discovery Days begin this Sunday and is now a full week of fun, virtual event...
09/03/2020
Water Discovery Days 2020

Don’t forget…Alexandria’s 4th Annual Water Discovery Days begin this Sunday and is now a full week of fun, virtual events! Check out all of the great educational and family-fun events below. To learn more and register, visit https://bit.ly/3jAsVbd Alexandria Renew Enterprises Transportation & Environmental Services, City of Alexandria, Virginia

Join One Water Alexandria to improve your water knowledge, through a week of activities and fun virtual learning!

In case you missed it: Our website has a new look and feel that makes it easier for you to access the information that's...
09/03/2020

In case you missed it: Our website has a new look and feel that makes it easier for you to access the information that's important to you! Come check it out at www.virginiaamwater.com.

Have you registered for our free virtual Water Discovery Days? We are just 4 days away, don’t forget to register! Learn ...
09/02/2020

Have you registered for our free virtual Water Discovery Days? We are just 4 days away, don’t forget to register! Learn more at http://ow.ly/TAFJ50B9SvY

Sometimes customers face circumstances that stretch their financial resources. Virginia American Water is here to assist...
09/01/2020

Sometimes customers face circumstances that stretch their financial resources. Virginia American Water is here to assist. Learn more about our payment arrangements and our H2O Help to Others Program™ customer assistance program http://ow.ly/OWt250B9TTV. We are here for you.

We’re excited to share our new and improved, mobile-friendly website. We’ve made it more visually engaging and easier to...
08/31/2020

We’re excited to share our new and improved, mobile-friendly website. We’ve made it more visually engaging and easier to find the information you need fast! Visit www.virginiaamwater.com for customer service, water quality questions, to learn about leak detection and so much more. All the information you need is right at your fingertips.

We are just 9 days away from One Water Alexandria’s annual Water Discovery Day. But hold on… this year we are going virt...
08/28/2020
Water Discovery Days 2020

We are just 9 days away from One Water Alexandria’s annual Water Discovery Day. But hold on… this year we are going virtual! Join us online along with Alexandria Renew Enterprises and Transportation & Environmental Services, City of Alexandria, Virginia from September 6-12 to get to know your H20 and improve you and your families water knowledge through fun, virtual activities. Read more http://ow.ly/TAFJ50B9SvY

Join One Water Alexandria to improve your water knowledge, through a week of activities and fun virtual learning!

This #WomensEqualityDay, we're highlighting the exceptional work of a few of our American Water women leaders. Read more...
08/26/2020
Celebrating Women’s Equality Day

This #WomensEqualityDay, we're highlighting the exceptional work of a few of our American Water women leaders. Read more: http://ow.ly/U9gP50B9yqz

Women’s Equality Day celebrates women gaining the right to vote in 1920, and since that time, women have made so many strides across the country and in business. We are proud of the strong force of…

#ALEXANDRIAVA: Our crews are currently making repairs to a water main break near 2386 Duke Street.   This will cause low...
08/25/2020

#ALEXANDRIAVA: Our crews are currently making repairs to a water main break near 2386 Duke Street. This will cause low pressure or no water pressure to approximately 13 customers on Duke Street while repairs are being made. Duke Street remains open but is currently down to one lane of traffic from Roth Street to Witter Drive. Repairs are anticipated to take 8-10 hours.

Transportation & Environmental Services, City of Alexandria, Virginia AlexandriaVA.gov Fire Department, City of Alexandria, VA

American Water
08/24/2020
American Water

American Water

Every day, we're working to protect our nation's water infrastructure by providing scheduled, routine maintenance to keep our customers lives flowing. #NationalWaterQualityMonth http://ow.ly/iXxR50B7wYB

It may not seem like a high-energy activity, but it’s still exercise. Grab a reusable bottle full of ice-cold tap water.
08/21/2020

It may not seem like a high-energy activity, but it’s still exercise. Grab a reusable bottle full of ice-cold tap water.

You lose a lot of water when you exercise, and it’s important to put it back. 16 ounces of sweat = 1 pint of drinking wa...
08/18/2020

You lose a lot of water when you exercise, and it’s important to put it back. 16 ounces of sweat = 1 pint of drinking water.

*Bonus points for a reusable water bottle!*

08/17/2020

Today’s Water Quality Month FAQ is “Why does my water look cloudy?”. Cloudy water is typically caused by air bubbles in the water. This occurs more often in the winter months when drinking water is cold. The cloudiness is temporary and clears quickly after water is drawn from the tap. Learn more from our friends at U.S. Geological Survey (USGS) http://ow.ly/tmTH50AYTxQ

National Oceanic and Atmospheric Administration (NOAA) is calling for an “extremely active” hurricane season for the Atl...
08/16/2020

National Oceanic and Atmospheric Administration (NOAA) is calling for an “extremely active” hurricane season for the Atlantic Basin this year. Our systems are designed to provide continuous service under adverse conditions, and our employees are always ready to help keep reliable water flowing. Make sure you are signed up to receive direct alerts from us at http://ow.ly/wYjw50AYT61.

An open hydrant expels water with extreme force. The pressure and amount of water pushed out of a hydrant when opened ca...
08/15/2020

An open hydrant expels water with extreme force. The pressure and amount of water pushed out of a hydrant when opened can result in serious personal injury and/or property damage. Hydrants aren’t a proper means for hydration or to beat the heat.

Save the date: September 6-12! Water Discovery Day has turned into a week of fun, educational Water Discovery Day events...
08/14/2020

Save the date: September 6-12! Water Discovery Day has turned into a week of fun, educational Water Discovery Day events. To learn more and sign up for our free family-friendly events today visit: http://ow.ly/VDNt50AZSLc.

Save the date: September 6-12! Water Discovery Day has turned into a week of fun, educational Water Discovery Day events. To learn more and sign up for our free family-friendly events today visit: https://www.eventbrite.com/e/water-discovery-days-2020-tickets-112971765592

#ALEXANDRIAVA: Our crews are currently making repairs to a water main break on East Cliff Street in the Del Ray neighbor...
08/14/2020

#ALEXANDRIAVA: Our crews are currently making repairs to a water main break on East Cliff Street in the Del Ray neighborhood. This will cause low pressure or no water pressure to approximately 13 customers on East Cliff Street while repairs are being made. East Cliff Street is currently closed to traffic from Commonwealth Avenue to Newton Street. Repairs are currently expected to be completed by 6:00 pm.

AlexandriaVA.gov Transportation & Environmental Services, City of Alexandria, Virginia Fire Department, City of Alexandria, VA

American Water
08/14/2020
American Water

American Water

Water has been a necessity over the past few months—keeping things clean and helping you stay hydrated. See how much the need for water has increased: http://ow.ly/30Es50AZyID

Through our customer portal, you can sign up for paperless billing and autopay. You can also customize your alerts to ge...
08/14/2020

Through our customer portal, you can sign up for paperless billing and autopay. You can also customize your alerts to get real-time updates on outages, water usage and more. Sign in directly from the virginiaamwater.com homepage!

Address

2223 Duke St (Administrative Offices Only)
Alexandria, VA
22314

King Street Metro Station

Opening Hours

Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30

Telephone

(800) 452-6863

Alerts

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Comments

Virginia American Water's Hopewell district has temporarily changed its disinfection treatment process from chloramines to free chlorine. Both are approved methods of disinfection by the Virginia Department of Health. The treatment change took place on August 8, 2020. Customers may notice an increase in the taste and smell of chlorine in the water as a result of the change. Is the water safe to drink? Yes, as always, we will continue to monitor the water quality to ensure that it meets or surpasses all federal and state drinking water standards. Customers who wish to reduce the taste of chlorine can place water in an uncovered glass container in the refrigerator overnight to dissipate chlorine faster.
I changed the billing Information on my house and you turned the water off. Please contact me asap to turn the water back on -- there are workers there and there is no water. I've been on hold for over 40 minutes. PLEASE HELP!
Do you folks reduce residential water pressure at night? Please confirm. Thanks.
4:28 pm no water until 9 pm tonite according to Va Am Water - North Prince George and Hopewell 1/25/20.
I seem to have low water pressure near the intersection of Prince William and Hoadly. Anyone else experiencing this?
Our service was cut today. We didn’t get any notice. We just forgot to pay the bill. So Okay, our bad. Now as soon as I realized the service was cut, I made a payment online, at 10 am to have it reconnected the same day. It was 4:30 pm and still no water, I logged back in and said it was not scheduled for reconnection today. So I called, took 28 minutes to get a live representative who then informed me my service will not reconnected today because I needed to follow up my payment with a call back by 3pm in order to have it back today. She said they will come tomorrow, but don’t know what time because they are all booked. So we have been out of water today and not sure until When tomorrow. And yet you say here, “ water is life, our customers are very important to us....” just for PR....how about you take the “ water is life” seriously and apply it to your business.
Why can't I just pay my bills on line without logging in with a password. I have my account number and that should be all I need.
When are you guys going to restore water minniville and spriggs cant take a show or use toilet
Soooo, are y'all gonna offer discounts to us for over half of PWC going without water for half a day? Or are you guys gonna even apologize? Or nah?
Anyone else in the 20112 area not have water as of noon, friday, April 20th?
Been on hold on the emergency line now for 32 minutes. Anyone else with water pressure at about 1/4 normal?