SOCAP International

SOCAP International SOCAP International is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.

➡️  Early-bird registration rates end TOMORROW!Register today for our immersive, interactive experience and receive the ...
05/28/2020

➡️ Early-bird registration rates end TOMORROW!

Register today for our immersive, interactive experience and receive the lowest rates.

➡️ https://ccs.socap.org/

B2B customers’ buying habits and interaction expectations changed quickly in the face of COVID-19. Here’s what they expe...
05/27/2020

B2B customers’ buying habits and interaction expectations changed quickly in the face of COVID-19. Here’s what they expect now – and how customer experience professionals will want to respond.

http://ow.ly/RCrC50zRxub

How can your company come out stronger on the other side of the COVID-19 crisis?That’s the key question many business le...
05/22/2020
5 Ways To Leverage The Lockdown And Improve The Customer Experience

How can your company come out stronger on the other side of the COVID-19 crisis?

That’s the key question many business leaders are asking themselves, and the answer lies in what you choose to do today.

Business has ground to a halt in light of COVID-19. How will you leverage the time available to become a better organization, to deliver a better customer experience? Here are five actions to consider.

As the world continues to navigate the COVID-19 crisis, a new chapter is underway. With new cases slowing and in decline...
05/20/2020

As the world continues to navigate the COVID-19 crisis, a new chapter is underway. With new cases slowing and in decline, many countries around the world are taking the next step: to reopen.

Read on for more about reopening customer service: http://ow.ly/hDs450zHGZe

Hear from professionals on the front line of customer care!Coming directly to your computer for three half days, CCS LIV...
05/19/2020

Hear from professionals on the front line of customer care!

Coming directly to your computer for three half days, CCS LIVE will provide timely and in-depth insights into three main topics: data reporting, quality monitoring, and workforce management.

Register today and receive early-bird discounted rates: https://ccs.socap.org/

How can brands improve or even transform their social customer care offering? The first step is in assessing your starti...
05/15/2020

How can brands improve or even transform their social customer care offering? The first step is in assessing your starting point or stage of maturity.

http://ow.ly/x22950zAZOj

Customer experience has long been predicted to overtake price and product as the key differentiator for brands, and in 2...
05/13/2020
Happy employees are your customer experience secret weapon

Customer experience has long been predicted to overtake price and product as the key differentiator for brands, and in 2020 companies are on board and investing heavily.

But along the way, the importance of employee experience has been left behind, and that’s a mistake...

While customer experience is predicted to overtake price and product as a key differentiator, the importance of employee experience has been left behind.

Each day of CCS LIVE will focus on a specific track and will include panels/expert presentations as well as moderated di...
05/13/2020

Each day of CCS LIVE will focus on a specific track and will include panels/expert presentations as well as moderated discussions so that you can continue the track-focused conversations with your peers.

As a registrant, you’ll have both live and recorded access to sessions—making the content as flexible as you need it to be.

Learn more and register here: https://ccs.socap.org/

Many of SOCAP's chapters are offering live, informative online learning opportunities this month.Visit our calendar of e...
05/11/2020

Many of SOCAP's chapters are offering live, informative online learning opportunities this month.

Visit our calendar of events to learn more: http://ow.ly/Xy2i50zAXAL

A recent survey found that more men (35%) than women (25%) say they base their decision to buy from a business solely on...
05/08/2020

A recent survey found that more men (35%) than women (25%) say they base their decision to buy from a business solely on its reputation for customer service.

Why?

http://ow.ly/1VK250ztBj0

A new perspective on improving customer service ROI—could a cross-functional team be more effective? http://ow.ly/bUZE50...
05/05/2020

A new perspective on improving customer service ROI—could a cross-functional team be more effective?

http://ow.ly/bUZE50ztBfs

There is still time to register for Thursday's webinar!👉 ow.ly/eA2b50zqLLA
05/05/2020

There is still time to register for Thursday's webinar!

👉 ow.ly/eA2b50zqLLA

Upcoming Webinar ⬇️

You've Transitioned to Work at Home. What's Next?
Presented by COPC Inc.
Thursday, May 7 | 1:00 pm ET

Companies across the globe have been changing operations at a frantic pace since the COVID-19 outbreak. For most, this has included shifting the staff to work at home (WAH). But what now? Now that WAH is in place, how do you stabilize/improve performance and streamline operations? How can your organization capitalize and grow in this new work environment?

Register now for this free webinar: http://ow.ly/PpOU50zqLuG

Join SOCAP and industry peers for an immersive, engaging experience June 16–18, 2020 at CCS LIVE!Each day will focus on ...
05/04/2020

Join SOCAP and industry peers for an immersive, engaging experience June 16–18, 2020 at CCS LIVE!

Each day will focus on a specific track and will include panels/expert presentations as well as moderated discussions so that you can continue the track-focused conversations with your peers.

Register today: https://ccs.socap.org/

{BMW Colgate-Palmolive Danone Sharpen Centricity Reputation Studio State Collection Service, Inc. CallMiner Common Sense Enterprises AW Companies, Inc. Radial Corp Informa PLC}

Burnout is a relatively new term in the business world but it’s gaining more and more attention every day. So, what is b...
04/30/2020

Burnout is a relatively new term in the business world but it’s gaining more and more attention every day. So, what is burnout and how can we fix it?

http://ow.ly/lk7p50zjEwd

Now more than ever it is important to keep stress in check—here are some small things to keep you cool...http://ow.ly/6G...
04/29/2020

Now more than ever it is important to keep stress in check—here are some small things to keep you cool...

http://ow.ly/6GWB50zjEtJ

Upcoming Webinar ⬇️You've Transitioned to Work at Home. What's Next?Presented by COPC Inc. Thursday, May 7 | 1:00 pm ETC...
04/28/2020

Upcoming Webinar ⬇️

You've Transitioned to Work at Home. What's Next?
Presented by COPC Inc.
Thursday, May 7 | 1:00 pm ET

Companies across the globe have been changing operations at a frantic pace since the COVID-19 outbreak. For most, this has included shifting the staff to work at home (WAH). But what now? Now that WAH is in place, how do you stabilize/improve performance and streamline operations? How can your organization capitalize and grow in this new work environment?

Register now for this free webinar: http://ow.ly/PpOU50zqLuG

47% of U.S. customers have a favorable view of brands that respond to customer service questions on social media.How doe...
04/28/2020

47% of U.S. customers have a favorable view of brands that respond to customer service questions on social media.

How does the shift towards social media and other trends affect customer service expectations?

http://ow.ly/Tn7h50zjEuC

SOCAP International's cover photo
04/27/2020

SOCAP International's cover photo

SOCAP’s highly regarded Customer Care Summit is coming to you! CCS LIVE will be held June 16–18, 2020, from the comfort ...
04/27/2020

SOCAP’s highly regarded Customer Care Summit is coming to you! CCS LIVE will be held June 16–18, 2020, from the comfort of your own home.

Join us for an immersive, interactive experience over three half days right from your computers!

Learn more and register today: https://ccs.socap.org/

There is still time to register for tomorrow's webinar!👉 http://ow.ly/3HXr50zprQd
04/27/2020

There is still time to register for tomorrow's webinar!

👉 http://ow.ly/3HXr50zprQd

Upcoming Webinar: Leveraging Automation During a Crisis
Tuesday, April 28| 1:00 pm ET

The COVID-19 crisis has been a stark reminder for all of us how prepared—or unprepared—we are. Moving forward, businesses need to be ready for a crisis at any level—within their brand, within their industry, or worldwide.

Join Astute as they provide advice on how to use automation to lessen the impacts during a crisis and set yourself up for success for recovery after.

Register for this free webinar now: http://ow.ly/KUGg50znuK8

Posh is trying to make conversations with chatbots more natural and less maddening. It's accomplishing this with an arti...
04/24/2020

Posh is trying to make conversations with chatbots more natural and less maddening. It's accomplishing this with an artificial intelligence-powered system that uses "conversational memory" to help users complete tasks.

http://ow.ly/YZ0350zh6kg

Upcoming Webinar: Leveraging Automation During a CrisisTuesday, April 28| 1:00 pm ETThe COVID-19 crisis has been a stark...
04/24/2020

Upcoming Webinar: Leveraging Automation During a Crisis
Tuesday, April 28| 1:00 pm ET

The COVID-19 crisis has been a stark reminder for all of us how prepared—or unprepared—we are. Moving forward, businesses need to be ready for a crisis at any level—within their brand, within their industry, or worldwide.

Join Astute as they provide advice on how to use automation to lessen the impacts during a crisis and set yourself up for success for recovery after.

Register for this free webinar now: http://ow.ly/KUGg50znuK8

How do you protect your organization and your employees while supporting customers during a rapidly developing pandemic?...
04/22/2020

How do you protect your organization and your employees while supporting customers during a rapidly developing pandemic?

http://ow.ly/lFk250zhhmj

Zappos is changing customer service with their  “Customer Service Anything Hotline” that people can call for Netflix rec...
04/21/2020

Zappos is changing customer service with their “Customer Service Anything Hotline” that people can call for Netflix recommendations or to track down a hard-to-find grocery item during quarantine.

http://ow.ly/GXcy50zh62A

04/21/2020

Upcoming SOCAP Florida Chapter Event:

📚 Virtual Book Club Meeting: The Artificial Intelligence Chatbot, Unexpected Positive Consequences by Lon Safko
📆 Thursday, April 23 | 1:00 pm–2:00 pm ET
💬 We will discuss The Artificial Intelligence Chatbot, Unexpected Positive Consequences with author Lon Safko. Learn and discuss how AI will be a part of our new customer service normal.
😁 Free and open to all SOCAP members and guests.

➡️ Learn more and register: http://ow.ly/rKRL50zket0

Now more than ever it’s important to be there for customers in need of help. And that means making adjustments to their ...
04/16/2020

Now more than ever it’s important to be there for customers in need of help. And that means making adjustments to their experience, especially in their customer service journey.

http://ow.ly/4yj250zaXzd

Upcoming Webinar ⬇️Leveraging Automation During a CrisisPresented by Astute Tuesday, April 28 | 1:00 pm ETThe COVID-19 c...
04/16/2020

Upcoming Webinar ⬇️

Leveraging Automation During a Crisis
Presented by Astute
Tuesday, April 28 | 1:00 pm ET

The COVID-19 crisis has been a stark reminder for all of us of how prepared—or unprepared—we are. Moving forward, businesses need to be ready for a crisis at any level—within their brand, within their industry, or worldwide. Join Astute as it provides advice on how to use automation to lessen the impacts during a crisis and set yourself up for success in recovery after.

Register now for this free webinar: http://ow.ly/PEB450zfZgM

Chatbots, fueled by artificial intelligence, are making considerable headway. Big brands are striving to embrace humaniz...
04/15/2020

Chatbots, fueled by artificial intelligence, are making considerable headway. Big brands are striving to embrace humanized robots, a trend that is likely to redefine the prospect of chatbots.

http://ow.ly/SGzf50z9qxT

How the pandemic is affecting different parts of an enterprise varies dramatically from one department to the next.And, ...
04/13/2020

How the pandemic is affecting different parts of an enterprise varies dramatically from one department to the next.

And, unfortunately, customer service is one of the hardest hit departments

http://ow.ly/FZbg50z9r7H

What can smaller, newer, more vulnerable businesses do to strengthen relationships with consumers when social distancing...
04/10/2020

What can smaller, newer, more vulnerable businesses do to strengthen relationships with consumers when social distancing has minimized or eliminated personal interaction?

http://ow.ly/weab50z3ngb

If you're looking for a little good news during the pandemic, here's some: The coronavirus has the potential to improve ...
04/07/2020

If you're looking for a little good news during the pandemic, here's some: The coronavirus has the potential to improve customer service in a remarkable way.

http://ow.ly/7DpT50z3nio

These are challenging times for any business, and particularly so in customer service. To tackle the volume of customer ...
04/02/2020

These are challenging times for any business, and particularly so in customer service. To tackle the volume of customer service requests and mitigate workforce uncertainties, there is an answer: automation.

http://ow.ly/kgzu50yXun5

Managing stress is an essential job skill for a successful customer service professional. Try some of these helpful stre...
03/30/2020

Managing stress is an essential job skill for a successful customer service professional. Try some of these helpful stress management tips!

http://ow.ly/HqCm50yXu3M

Yesterday's webinar, Managing the Impact of COVID-19 on Customer Care Operations, is now available on-demand!Hear from c...
03/27/2020

Yesterday's webinar, Managing the Impact of COVID-19 on Customer Care Operations, is now available on-demand!

Hear from customer care leaders from Travelzoo, Coty, BMW, and Premiere Response as they discuss how their companies are managing the fallout from COVID-19.

Listen now: https://www.socap.org/webinars/

Address

625 N Washington St, Ste 304
Alexandria, VA
22314

Opening Hours

Monday 08:30 - 17:00
Tuesday 08:30 - 17:00
Wednesday 08:30 - 17:00
Thursday 08:30 - 17:00
Friday 08:30 - 17:00

Telephone

(703) 519-3700

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Videos

SOCAP's Vision, Mission and Core Values

Vision

We are a dynamic and collaborative community committed to elevating the standard for service excellence.

Mission

We build community, curate content, and deliver industry insights so that members - at all levels and across all industries - can advance customer care and engagement.

Core Values


  • Caring: We believe in an unwavering commitment to the customer, each other, and in delivering exemplary service.

  • Community: We are an engaging and accessible community of professionals who value, care about, challenge, and trust one another.

  • Innovation: We bring new concepts, tools and solutions through partner collaboration and thought leadership.

  • Leadership: We empower our team, our companies and ourselves and are committed to advancing our industry.

  • Professional Development: We stay ahead of industry trends, share leading-edge information and further your knowledge.
  • Nearby government services


    Comments

    Hello i am in south africa and am looking for a contact in south africa who can help me. I am a pensioner i took out a loan with my bank in order to build wooden cottages on my property, i found a builder but by day three things hadns gone right and i cancelled but now despite reporting to the police to my bank absa to his bank fnb and getting letters of demand fnb will not refund me in fact they are protecting their customer by getting their fraud department to make me apologise to their client . In an email sent to me the fraud specialist said if i didnt get a court order the day before new year which was impossible at that time of year they would release the funds to the client the guy said if i apologised to his client he would finish the work of which he had no intention of doing - so seven weeks i dont have my money and its still in this crooks account i am begging for assistance to get my money back, i live alone lost my dad to alzheimers last year dont get a pension and now this karen
    Not too late to register for the SOCAP at the Brewery event, at Ballast Point Brewery, Long Beach CA. Learn how to make your agents more productive using AI and Actionable data reporting. Why attend? Great speakers/topics, great peer networking, awesome venue overlooking Long Beach Harbor, great lunch and craft beers. Limited to the first 50 registrants. Only 20 spots still open. Register today at
    Join the Southwest Regional Chapter of SOCAP for our SOCAP at the Brewery event, at Ballast Point Brewery, Long Beach CA. Learn how to make your agents more productive using AI and Actionable data reporting. Why attend? Great speakers/topics, great peer networking, awesome venue overlooking Long Beach Harbor, great lunch and craft beers. Limited to the first 50 registrants. Register today at
    Join the Southwest Regional Chapter of SOCAP for our SOCAP at the Brewery event, at Ballast Point Brewery, Long Beach CA. Learn how to make your agents more productive using AI and Actionable data reporting. Why attend? Great speakers/topics, great peer networking, awesome venue overlooking Long Beach Harbor, great lunch and craft beers. Limited to the first 50 registrants. Register today at http://bit.ly/2z537hH
    A full SOCAP day...hiking, networking, new friends. ❤️ This organization!
    Happy 12 year work anniversary to Marjorie B...thanks for all the hard work and commitment over the years to SOCAP and a very special thanks for reminding us all about the WHY we do what we do everyday in this crazy world we call Consumer Affairs.
    Here we are in Baltimore at the all new SOCAP Professional Development Symposium. This agenda is packed with awesome speakers and I can’t wait.
    Discussions at the 9th Sankalp Global Summit will focus on identifying and setting new 'social defaults'. What are social defaults? How will they impact our lives in the foreseeable future? How exactly will they take us towards equity for all? Join us to discuss and debate. Register now ow.ly/UErW30fX2UU #SankalpGlobalSummit2017 #WisdomWedneday #WhyDoSankalp #socialdefaults #futureofwork #futureoffood #healthcare