SOCAP International

SOCAP International SOCAP International is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.

Operating as usual

Kick-off #2021 with your SOCAP community. Members, bring a colleague and introduce them to our amazing organization.Regi...
12/30/2020

Kick-off #2021 with your SOCAP community. Members, bring a colleague and introduce them to our amazing organization.
Register for the January 7 Happy Hour today! https://bit.ly/38LSHp8

There's still time to share your insights on our survey. Please respond by Dec. 31!How is your OEM managing hiring and t...
12/14/2020

There's still time to share your insights on our survey. Please respond by Dec. 31!

How is your OEM managing hiring and training during this uncertain time? To inform discussions at the 2021 Auto Virtual Summit, we invite your OEMs to share their insights.

Survey One: Hiring Practices
https://www.surveymonkey.com/r/XZB2K5B

Survey Two: Training
https://www.surveymonkey.com/r/3QM7DBS

Thank you, Alta Resources for leading today's webinar on using #artificialintelligence to improve agent experience, crea...
12/10/2020

Thank you, Alta Resources for leading today's webinar on using #artificialintelligence to improve agent experience, create more focus, and elevate the #customerexperience.

Our First Thursday Happy Hour was a great success. The community came together to share, laugh, and enjoy time together....
12/04/2020

Our First Thursday Happy Hour was a great success. The community came together to share, laugh, and enjoy time together. Our next one is on January 7, 2021, so be sure to join us!

https://bit.ly/2JRydCk

Start December with a free webinar for SOCAP members: How Customer Interaction Technologies Support Optimal CX Response ...
11/24/2020

Start December with a free webinar for SOCAP members: How Customer Interaction Technologies Support Optimal CX Response to Crises.

Join Steve Chirokas, #CallMiner, as he overviews how organizations can leverage CX Insight Technologies and best practices to provide meaningful, actionable insights that improve customer experiences.

Not a SOCAP member? Join today and attend this webinar for free. https://lnkd.in/g8-kZ5g

Webinar registration is open here: https://bit.ly/3m1tZGN

11/23/2020
SOCAP Membership

SOCAP is leading the way in providing members community, thought leadership, and key industry insights. We have exciting new programming planned for 2021 that will help you elevate yourself and your brand.

But we can't do it without you.

Renew your SOCAP membership today, and let's succeed together. www.socap.org/membership/renew

Join us this Thursday!Come get connected with the SOCAP Community. These new, free, First Thursday Happy Hours are just ...
11/12/2020

Join us this Thursday!

Come get connected with the SOCAP Community. These new, free, First Thursday Happy Hours are just what we all need right now. We look forward to seeing your smiling faces on Zoom!

Register today! https://bit.ly/3eRby4O

There's still time to register for tomorrow's webinar!How can you adapt your #callcenter to meet the needs of today's bu...
11/10/2020

There's still time to register for tomorrow's webinar!

How can you adapt your #callcenter to meet the needs of today's business environment? Join us for a webinar with @AstuteSolutions next Tuesday, Nov. 17, to discuss.

https://bit.ly/3neDUsL

And that's a wrap! Four weeks of amazing conversations and networking made Re-Imagine Virtual a huge success! Thanks to ...
11/04/2020

And that's a wrap! Four weeks of amazing conversations and networking made Re-Imagine Virtual a huge success! Thanks to everyone who attended, sponsored, presented and donated Door Prizes.

It's been a busy day at the Re-Imagine Virtual Customer Care Conference. Today's discussion focused on Reporting & Metri...
11/04/2020

It's been a busy day at the Re-Imagine Virtual Customer Care Conference. Today's discussion focused on Reporting & Metrics and included new data and best practices delivered by experienced session leaders. If you're attending, share what you learned!

#SOCAPreimagine, #customercare, #reportingandmetrics

This Thursday, David James shares insights on how Elastic's Enterprise Search can help you drive down your agent support...
11/02/2020

This Thursday, David James shares insights on how Elastic's Enterprise Search can help you drive down your agent support costs and drive up customer satisfaction. This webinar is free for SOCAP members and only $99 for non-members.

Register today! https://bit.ly/38011mp

Look at the interaction at the Re-Imagine Virtual Customer Care conference Round Table discussion. Thanks to everyone wh...
10/28/2020

Look at the interaction at the Re-Imagine Virtual Customer Care conference Round Table discussion. Thanks to everyone who participated -- we hope to see you all again next week!

The third week of the Re-Imagine Virtual Customer Care conference is full of great dialogue and new, actionable ideas. A...
10/28/2020

The third week of the Re-Imagine Virtual Customer Care conference is full of great dialogue and new, actionable ideas. Are you attending? Tell us what you've learned from our amazing speakers!
#customerservice, #customercare, #SOCAPreimagine

www.reimaginecc.org

Interested in technology? Then you won't want to miss the third week of the Re-Imagine Virtual Customer Care Conference ...
10/24/2020

Interested in technology? Then you won't want to miss the third week of the Re-Imagine Virtual Customer Care Conference where we'll explore the latest issues in technology. Daily registration is available: $149, SOCAP members, $249, non-members. www.reimaginecc.org

Have an hour next Thursday? Join us to explore the ultimate WFM model with Fair Trade Outsourcing.https://bit.ly/2IOx4eo
10/22/2020

Have an hour next Thursday? Join us to explore the ultimate WFM model with Fair Trade Outsourcing.

https://bit.ly/2IOx4eo

Week two of the Re-Imagine Virtual Customer Care Conference was a big success! Attendees networked and learned in an eng...
10/21/2020

Week two of the Re-Imagine Virtual Customer Care Conference was a big success! Attendees networked and learned in an engaging virtual environment. We have two more weeks ahead: on October 28 we'll focus on Technology and on Nov. 4, Reporting & Metrics. Join us! www.reimaginecc.org

10/19/2020

This Wednesday, join us for the second week of the Re-Imagine Virtual Customer Care Conference! We guarantee you'll walk away with new ideas you can implement right away! #customercare, #customerservice, #socapreimagine

www.reimaginecc.org

10/16/2020
Lisa Diehl SOCAP Address

This week's Re-Imagine Virtual Customer Care Conference opened with an inspiring address by SOCAP Board Chair Lisa Diehl, as she talked about the state of the organization, and the forward into 2021 on our Road to June.

There were lively discussions and many ideas shared today during the first day of the Re-Imagine Virtual Customer Care C...
10/14/2020

There were lively discussions and many ideas shared today during the first day of the Re-Imagine Virtual Customer Care Conference. Thanks to everyone who attended!

If you missed it, there's still time to join us for future discussions on Oct. 21, Oct. 28, and Nov. 4.

#customercare, #customerexperience

www.reimaginecc.org

10/12/2020
Re-Imagine Video 2

This Wednesday, Oct. 14, Re-Imagine Virtual kicks-off four weeks of interactive learning. We'll start with sessions on Training and Development that explore Empowering Collaboration: A Guide To Engaging Across Generations, How Companies are Managing the New "Normal" with COVID, and more! #customerservice, #customercare

There's still time to register! https://www.reimaginecc.org

Tomorrow is your last chance to participate in our new survey on remote onboarding and training. It only takes four minu...
10/08/2020

Tomorrow is your last chance to participate in our new survey on remote onboarding and training. It only takes four minutes, so please take a few minutes to respond. The results will be revealed later this month!

https://bit.ly/3i6yMDQ

10/07/2020
SOCAP Re-Imagine

Four major topics will be explored during the Re-Imagine Virtual Customer Care Conference, kicking-off Oct. 14. There's a lot of amazing content each week you won't want to miss. Register today! #SOCAPreimagine, #customercare, #CustomerService
https://www.reimaginecc.org/

Have you responded to our new benchmarking survey? All it takes is 4 minutes! Please respond by Oct. 9.https://bit.ly/3i...
10/02/2020

Have you responded to our new benchmarking survey? All it takes is 4 minutes! Please respond by Oct. 9.

https://bit.ly/3i6yMDQ

09/29/2020
ReImagine Video 2

Great news! The $75 discount on the Re-Imagine Virtual full conference registration has been extended until Oct.!
SOCAP members can register for only $324, non-members, $524.
https://www.reimaginecc.org

New Benchmarking Survey-Your Input Requested on remote onboarding and training.  Please respond by Oct. 9. https://bit.l...
09/25/2020

New Benchmarking Survey-Your Input Requested on remote onboarding and training. Please respond by Oct. 9.

https://bit.ly/3i6yMDQ

Tomorrow is the last day to save $75 on full registration for the Re-Imagine Virtual Customer Care Conference, Oct. 14, ...
09/24/2020

Tomorrow is the last day to save $75 on full registration for the Re-Imagine Virtual Customer Care Conference, Oct. 14, 21, 28 and Nov. 2.

Wondering why you should attend? Lisa Diehl, Blue Diamond Growers and SOCAP Board Chair, will convince you!

https://youtu.be/F97SqS29mvA

There's still time to register for tomorrow's webinar! Free for SOCAP members, $99 for non-members. https://bit.ly/3hkKZ...
09/23/2020

There's still time to register for tomorrow's webinar! Free for SOCAP members, $99 for non-members. https://bit.ly/3hkKZ7s

There still time to register for tomorrow's webinar.  It's free for SOCAP members, $99 for non-members. Details: https:/...
09/23/2020

There still time to register for tomorrow's webinar. It's free for SOCAP members, $99 for non-members. Details: https://bit.ly/3hkKZ7s

Free webinar for SOCAP members!Join us this Thursday for Scaling in Times of Crisis. Find out how Fair Trade Outsourcing...
09/21/2020

Free webinar for SOCAP members!

Join us this Thursday for Scaling in Times of Crisis. Find out how Fair Trade Outsourcing's business model has set a new standard for successful scalability and the positive impact it made on its employees and the community in general.

Free for SOCAP members, $99 for non-members.

Register today!

https://bit.ly/3hkKZ7s

A new survey by Adzooma found 55.7% of people would unfollow a brand because of the way they spoke online. The research ...
09/21/2020
Customers Prefer Brands with a Friendly Voice on Social Media - Small Business Trends

A new survey by Adzooma found 55.7% of people would unfollow a brand because of the way they spoke online. The research tried to show what customers actually feel about brands with strong personalities and how it would influence their purchasing decisions.

A new survey from Adzooma shows most customers prefer brands that speak with a friendly voice on their social media channels.

09/17/2020

Fill your Fall schedule with customer care programming from SOCAP!

Re-Imagine Virtual offers an outstanding opportunity to come together with other customer care professionals to share new ideas, network and gain actionable insights.

https://www.reimaginecc.org/

Address

107 S. West Street, Suite 725
Alexandria, VA
22314

Opening Hours

Monday 08:30 - 17:00
Tuesday 08:30 - 17:00
Wednesday 08:30 - 17:00
Thursday 08:30 - 17:00
Friday 08:30 - 17:00

Telephone

(703) 519-3700

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SOCAP's Vision, Mission and Core Values

Vision

We are a dynamic and collaborative community committed to elevating the standard for service excellence.

Mission

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Hello i am in south africa and am looking for a contact in south africa who can help me. I am a pensioner i took out a loan with my bank in order to build wooden cottages on my property, i found a builder but by day three things hadns gone right and i cancelled but now despite reporting to the police to my bank absa to his bank fnb and getting letters of demand fnb will not refund me in fact they are protecting their customer by getting their fraud department to make me apologise to their client . In an email sent to me the fraud specialist said if i didnt get a court order the day before new year which was impossible at that time of year they would release the funds to the client the guy said if i apologised to his client he would finish the work of which he had no intention of doing - so seven weeks i dont have my money and its still in this crooks account i am begging for assistance to get my money back, i live alone lost my dad to alzheimers last year dont get a pension and now this karen
Not too late to register for the SOCAP at the Brewery event, at Ballast Point Brewery, Long Beach CA. Learn how to make your agents more productive using AI and Actionable data reporting. Why attend? Great speakers/topics, great peer networking, awesome venue overlooking Long Beach Harbor, great lunch and craft beers. Limited to the first 50 registrants. Only 20 spots still open. Register today at
Join the Southwest Regional Chapter of SOCAP for our SOCAP at the Brewery event, at Ballast Point Brewery, Long Beach CA. Learn how to make your agents more productive using AI and Actionable data reporting. Why attend? Great speakers/topics, great peer networking, awesome venue overlooking Long Beach Harbor, great lunch and craft beers. Limited to the first 50 registrants. Register today at
Join the Southwest Regional Chapter of SOCAP for our SOCAP at the Brewery event, at Ballast Point Brewery, Long Beach CA. Learn how to make your agents more productive using AI and Actionable data reporting. Why attend? Great speakers/topics, great peer networking, awesome venue overlooking Long Beach Harbor, great lunch and craft beers. Limited to the first 50 registrants. Register today at http://bit.ly/2z537hH
A full SOCAP day...hiking, networking, new friends. ❤️ This organization!
Happy 12 year work anniversary to Marjorie B...thanks for all the hard work and commitment over the years to SOCAP and a very special thanks for reminding us all about the WHY we do what we do everyday in this crazy world we call Consumer Affairs.
Here we are in Baltimore at the all new SOCAP Professional Development Symposium. This agenda is packed with awesome speakers and I can’t wait.
Discussions at the 9th Sankalp Global Summit will focus on identifying and setting new 'social defaults'. What are social defaults? How will they impact our lives in the foreseeable future? How exactly will they take us towards equity for all? Join us to discuss and debate. Register now ow.ly/UErW30fX2UU #SankalpGlobalSummit2017 #WisdomWedneday #WhyDoSankalp #socialdefaults #futureofwork #futureoffood #healthcare