SOCAP International

SOCAP International SOCAP International is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.

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This is sure to be a valuable Tech Tuesday Session, as one of our newest SOCAP Community members, Nicole Price of Elevēo...
07/26/2021

This is sure to be a valuable Tech Tuesday Session, as one of our newest SOCAP Community members, Nicole Price of Elevēo, discusses some of the latest research on the post-covid job economy, employees’ shifting priorities and the implications for employers. Register athttps://www.socap.org/ today!

For more on our sponsor visit: www.eleveo.com

This is sure to be a valuable Tech Tuesday Session, as one of our newest SOCAP Community members, Nicole Price of Elevēo, discusses some of the latest research on the post-covid job economy, employees’ shifting priorities and the implications for employers. Register athttps://www.socap.org/ today!

For more on our sponsor visit: www.eleveo.com

2020 was a time of fast operational change, forcing reactive process development but the effects of the pandemic are now...
07/22/2021

2020 was a time of fast operational change, forcing reactive process development but the effects of the pandemic are now leveling off. Join us as we share which processes we’re keeping, which were replaced and which are being modified as we step forward. https://www.socap.org/

2020 was a time of fast operational change, forcing reactive process development but the effects of the pandemic are now leveling off. Join us as we share which processes we’re keeping, which were replaced and which are being modified as we step forward. https://www.socap.org/

It's your time to shine by sharing your expertise with hundreds of CX professionals at the 2021 SOCAP Symposium in Clear...
07/19/2021

It's your time to shine by sharing your expertise with hundreds of CX professionals at the 2021 SOCAP Symposium in Clearwater Beach, Florida. The Programming & Education committee is reviewing session proposals focused on the Consumer of the Future. Step into the sunlight & apply today! Content & Presentation Proposal (socap.org)

It's your time to shine by sharing your expertise with hundreds of CX professionals at the 2021 SOCAP Symposium in Clearwater Beach, Florida. The Programming & Education committee is reviewing session proposals focused on the Consumer of the Future. Step into the sunlight & apply today! Content & Presentation Proposal (socap.org)

Timeline Photos
07/18/2021

Timeline Photos

Come focus on the Emerging Horizons with us and help SOCAP as we provide professional development for hundreds of CX Exp...
07/16/2021

Come focus on the Emerging Horizons with us and help SOCAP as we provide professional development for hundreds of CX Experts - who need your company's products & services to build their business plans. Check out your options today!
https://www.socap.org/2021-socap-symposium/2021-symposium-sponsor-opportunities

Come focus on the Emerging Horizons with us and help SOCAP as we provide professional development for hundreds of CX Experts - who need your company's products & services to build their business plans. Check out your options today!
https://www.socap.org/2021-socap-symposium/2021-symposium-sponsor-opportunities

SOCAP's 2021 Symposium: Emerging Horizons is every CX professional's #1 event of the season! Take advantage of early bir...
07/15/2021

SOCAP's 2021 Symposium: Emerging Horizons is every CX professional's #1 event of the season! Take advantage of early bird rates today! Registration is NOW OPEN at https://www.socap.org/

SOCAP's 2021 Symposium: Emerging Horizons is every CX professional's #1 event of the season! Take advantage of early bird rates today! Registration is NOW OPEN at https://www.socap.org/

JUL 21st | 3:00 – 4:00 ET | SOCAP Southeast presents a Lively Discussion: Back to the Future | Returning to the OfficeYo...
07/14/2021

JUL 21st | 3:00 – 4:00 ET | SOCAP Southeast presents a Lively Discussion: Back to the Future | Returning to the Office
You won’t want to miss the Southeast Region’s next Lively Discussion as we share our thoughts and post-pandemic plans to return to the office. If your team is working efficiently from home, why come back to the office? Join your fellow SOCAP members from across the country as the Southeast Leadership team facilitates this virtual conversation, discussing requirements surrounding masks and vaccinations, hiring challenges, wages and same-day pay. Our monthly calls are casually professional and always informative! FREE for SOCAP members | $25 for non-members Save your seat today! netFORUM Pro (avectra.com)

JUL 21st | 3:00 – 4:00 ET | SOCAP Southeast presents a Lively Discussion: Back to the Future | Returning to the Office
You won’t want to miss the Southeast Region’s next Lively Discussion as we share our thoughts and post-pandemic plans to return to the office. If your team is working efficiently from home, why come back to the office? Join your fellow SOCAP members from across the country as the Southeast Leadership team facilitates this virtual conversation, discussing requirements surrounding masks and vaccinations, hiring challenges, wages and same-day pay. Our monthly calls are casually professional and always informative! FREE for SOCAP members | $25 for non-members Save your seat today! netFORUM Pro (avectra.com)

The New York governor announced that “spectator capacity at Yankee Stadium will be at full capacity as of July 1st” so t...
07/13/2021

The New York governor announced that “spectator capacity at Yankee Stadium will be at full capacity as of July 1st” so this infamous Northeast regional event is ON! Meet up with other SOCAP members for an all you can eat & drink tailgate party at 5:30 prior to first pitch of the New York Yankees v. the Philadelphia Phillies at 7:05. Each electronic ticket purchased includes an entry into our raffle – we’re looking forward to seeing you there! E-mail [email protected] for more information or simply register here: https://www.eventbrite.com/e/were-back-for-the-annual-socap-northeast-region-yankees-game-tailgate-tickets-159172791103

The New York governor announced that “spectator capacity at Yankee Stadium will be at full capacity as of July 1st” so this infamous Northeast regional event is ON! Meet up with other SOCAP members for an all you can eat & drink tailgate party at 5:30 prior to first pitch of the New York Yankees v. the Philadelphia Phillies at 7:05. Each electronic ticket purchased includes an entry into our raffle – we’re looking forward to seeing you there! E-mail [email protected] for more information or simply register here: https://www.eventbrite.com/e/were-back-for-the-annual-socap-northeast-region-yankees-game-tailgate-tickets-159172791103

JUL 21st | 3:00 – 4:00 ET | SOCAP Southeast presents a Lively Discussion: Back to the Future | Returning to the OfficeYo...
07/07/2021

JUL 21st | 3:00 – 4:00 ET | SOCAP Southeast presents a Lively Discussion: Back to the Future | Returning to the Office
You won’t want to miss the Southeast Region’s next Lively Discussion as we share our thoughts and post-pandemic plans to return to the office. If your team is working efficiently from home, why come back to the office? Join your fellow SOCAP members from across the country as the Southeast Leadership team facilitates this virtual conversation, discussing requirements surrounding masks and vaccinations, hiring challenges, wages and same-day pay. Our monthly calls are casually professional and always informative! FREE for SOCAP members | $25 for non-members Save your seat today! netFORUM Pro (avectra.com)

JUL 21st | 3:00 – 4:00 ET | SOCAP Southeast presents a Lively Discussion: Back to the Future | Returning to the Office
You won’t want to miss the Southeast Region’s next Lively Discussion as we share our thoughts and post-pandemic plans to return to the office. If your team is working efficiently from home, why come back to the office? Join your fellow SOCAP members from across the country as the Southeast Leadership team facilitates this virtual conversation, discussing requirements surrounding masks and vaccinations, hiring challenges, wages and same-day pay. Our monthly calls are casually professional and always informative! FREE for SOCAP members | $25 for non-members Save your seat today! netFORUM Pro (avectra.com)

Timeline Photos
07/04/2021

Timeline Photos

Join us in wishing Tammy Cossairt sunny days and smooth sailing in her retirement! Her character, commitment and genuine...
07/02/2021

Join us in wishing Tammy Cossairt sunny days and smooth sailing in her retirement! Her character, commitment and genuine desire to serve others reflects a true embodiment of the SOCAP spirit.

Join us in wishing Tammy Cossairt sunny days and smooth sailing in her retirement! Her character, commitment and genuine desire to serve others reflects a true embodiment of the SOCAP spirit.

It's your time to shine by sharing your expertise with hundreds of CX professionals at the 2021 SOCAP Symposium in Clear...
07/02/2021

It's your time to shine by sharing your expertise with hundreds of CX professionals at the 2021 SOCAP Symposium in Clearwater Beach, Florida. The Programming & Education committee is reviewing session proposals focused on the Consumer of the Future. Step into the sunlight & apply today! Content & Presentation Proposal (socap.org)

It's your time to shine by sharing your expertise with hundreds of CX professionals at the 2021 SOCAP Symposium in Clearwater Beach, Florida. The Programming & Education committee is reviewing session proposals focused on the Consumer of the Future. Step into the sunlight & apply today! Content & Presentation Proposal (socap.org)

Register now for the next Future of Work meeting to address the reporting structures shaping our teams.  Join this frien...
07/01/2021

Register now for the next Future of Work meeting to address the reporting structures shaping our teams. Join this friendly forum to share how you're making it all work. FREE for SOCAP members | $25 for non-members
SAVE YOUR SPOT TODAY! netFORUM Pro (avectra.com)

Register now for the next Future of Work meeting to address the reporting structures shaping our teams. Join this friendly forum to share how you're making it all work. FREE for SOCAP members | $25 for non-members
SAVE YOUR SPOT TODAY! netFORUM Pro (avectra.com)

We're all emerging from a year of transformation and striving to become something better than we were before. Join our t...
06/30/2021

We're all emerging from a year of transformation and striving to become something better than we were before. Join our transformation and grow your career in the exciting field of Customer Experience. Join (socap.org)

We're all emerging from a year of transformation and striving to become something better than we were before. Join our transformation and grow your career in the exciting field of Customer Experience. Join (socap.org)

We are excited to introduce the first TIMELY TOPICS conversation & networking event, a monthly facilitated discussion wi...
06/29/2021

We are excited to introduce the first TIMELY TOPICS conversation & networking event, a monthly facilitated discussion with fellow SOCAP members nationwide. Hear from your peers at our first meeting as we discuss crisis planning in the era of social media. How are you handling the potential threat of social media viral spread? Neal Topf will moderate the discussion as members share how crisis management is evolving during this no-presentation format event, intended to grow understanding and build connections. Free for SOCAP members | $25 for non-members REGISTER TODAY! netFORUM Pro (avectra.com)

We are excited to introduce the first TIMELY TOPICS conversation & networking event, a monthly facilitated discussion with fellow SOCAP members nationwide. Hear from your peers at our first meeting as we discuss crisis planning in the era of social media. How are you handling the potential threat of social media viral spread? Neal Topf will moderate the discussion as members share how crisis management is evolving during this no-presentation format event, intended to grow understanding and build connections. Free for SOCAP members | $25 for non-members REGISTER TODAY! netFORUM Pro (avectra.com)

Timeline Photos
06/29/2021

Timeline Photos

SAVE THE DATE! It's official! The 2021 SOCAP Symposium is on the calendar for OCT 17-20, 2021 & you'll want it to be on ...
06/25/2021

SAVE THE DATE! It's official! The 2021 SOCAP Symposium is on the calendar for OCT 17-20, 2021 & you'll want it to be on yours! Embark on this journey with your fellow SOCAP members as we focus on Emerging Horizons and the future of the CX profession. REGISTRATION BEGINS JULY 15th!

SAVE THE DATE! It's official! The 2021 SOCAP Symposium is on the calendar for OCT 17-20, 2021 & you'll want it to be on yours! Embark on this journey with your fellow SOCAP members as we focus on Emerging Horizons and the future of the CX profession. REGISTRATION BEGINS JULY 15th!

SOCAP members are true visionaries and committed to empowering their association peers with opportunities to connect & s...
06/23/2021

SOCAP members are true visionaries and committed to empowering their association peers with opportunities to connect & share information. Become a member today! Our Profession (socap.org)

SOCAP members are true visionaries and committed to empowering their association peers with opportunities to connect & share information. Become a member today! Our Profession (socap.org)

We are excited to introduce the first TIMELY TOPICS conversation & networking event, a monthly facilitated discussion wi...
06/22/2021

We are excited to introduce the first TIMELY TOPICS conversation & networking event, a monthly facilitated discussion with fellow SOCAP members nationwide. Hear from your peers at our first meeting as we discuss crisis planning in the era of social media. How are you handling the potential threat of social media viral spread? Neal Topf will moderate the discussion as members share how crisis management is evolving during this no-presentation format event, intended to grow understanding and build connections. Free for SOCAP members | $25 for non-members REGISTER TODAY! netFORUM Pro (avectra.com)

We are excited to introduce the first TIMELY TOPICS conversation & networking event, a monthly facilitated discussion with fellow SOCAP members nationwide. Hear from your peers at our first meeting as we discuss crisis planning in the era of social media. How are you handling the potential threat of social media viral spread? Neal Topf will moderate the discussion as members share how crisis management is evolving during this no-presentation format event, intended to grow understanding and build connections. Free for SOCAP members | $25 for non-members REGISTER TODAY! netFORUM Pro (avectra.com)

Timeline Photos
06/21/2021

Timeline Photos

Timeline Photos
06/20/2021

Timeline Photos

Timeline Photos
06/19/2021

Timeline Photos

We have exciting news! Click here for an important video announcement regarding SOCAP State of the Business and exciting...
06/18/2021

We have exciting news! Click here for an important video announcement regarding SOCAP State of the Business and exciting news about this year's IN-PERSON fall Symposium! https://www.youtube.com/watch?v=BMCRNMUdr1M

We have exciting news! Click here for an important video announcement regarding SOCAP State of the Business and exciting news about this year's IN-PERSON fall Symposium! https://www.youtube.com/watch?v=BMCRNMUdr1M

This is our FINAL call for candidates! Now is the time to get involved and help shape the future of your favorite (CX) a...
06/18/2021

This is our FINAL call for candidates! Now is the time to get involved and help shape the future of your favorite (CX) association – SOCAP! The application window is closing today! For more details, click here: How To Become A Board Member (socap.org)

This is our FINAL call for candidates! Now is the time to get involved and help shape the future of your favorite (CX) association – SOCAP! The application window is closing today! For more details, click here: How To Become A Board Member (socap.org)

Co-workers in other departments rarely understand the intricacies of consumer affairs, that’s one of many reasons being ...
06/17/2021

Co-workers in other departments rarely understand the intricacies of consumer affairs, that’s one of many reasons being a SOCAP member is so special. Expand your network with other like-minded individuals at SOCAP, the only association of its kind. Member Voices (socap.org)

Co-workers in other departments rarely understand the intricacies of consumer affairs, that’s one of many reasons being a SOCAP member is so special. Expand your network with other like-minded individuals at SOCAP, the only association of its kind. Member Voices (socap.org)

JUNE 17th | 1:00pm - 2:00pm CT | There's still time to join in the discussion as SOCAP Central presents: Wages, Compensa...
06/16/2021

JUNE 17th | 1:00pm - 2:00pm CT | There's still time to join in the discussion as SOCAP Central presents: Wages, Compensation & Benchmarking for Call Centers
Learn how fellow SOCAPers are tackling this critical and highly sensitive issue. SAVE YOUR SPOT TODAY! netFORUM Pro (avectra.com)

JUNE 17th | 1:00pm - 2:00pm CT | There's still time to join in the discussion as SOCAP Central presents: Wages, Compensation & Benchmarking for Call Centers
Learn how fellow SOCAPers are tackling this critical and highly sensitive issue. SAVE YOUR SPOT TODAY! netFORUM Pro (avectra.com)

JUNE 16th 1:00-3:00pm ET|AUG 11th 2:00-3:00pm ET There's still time to register for our upcoming CX Journey Mapping Work...
06/15/2021

JUNE 16th 1:00-3:00pm ET|AUG 11th 2:00-3:00pm ET There's still time to register for our upcoming CX Journey Mapping Workshop, with Shellie Vornhagen, CXO at Astute Solutions. https://www.socap.org/education-events/event/2021/06/16/national-meeting/2021-cx-journey-mapping-workshop

JUNE 16th 1:00-3:00pm ET|AUG 11th 2:00-3:00pm ET There's still time to register for our upcoming CX Journey Mapping Workshop, with Shellie Vornhagen, CXO at Astute Solutions. https://www.socap.org/education-events/event/2021/06/16/national-meeting/2021-cx-journey-mapping-workshop

Timeline Photos
06/14/2021

Timeline Photos

JUNE 17th | 1:00pm - 2:00pm CT | SOCAP Central presents: Wages, Compensation & Benchmarking for Call CentersLearn how fe...
06/10/2021

JUNE 17th | 1:00pm - 2:00pm CT | SOCAP Central presents: Wages, Compensation & Benchmarking for Call Centers

Learn how fellow SOCAPers are tackling this critical and highly sensitive issue. SAVE YOUR SPOT TODAY! netFORUM Pro (avectra.com)

JUNE 17th | 1:00pm - 2:00pm CT | SOCAP Central presents: Wages, Compensation & Benchmarking for Call Centers

Learn how fellow SOCAPers are tackling this critical and highly sensitive issue. SAVE YOUR SPOT TODAY! netFORUM Pro (avectra.com)

Address

107 S. West Street, Suite 725
Alexandria, VA
22314

Opening Hours

Monday 08:30 - 17:00
Tuesday 08:30 - 17:00
Wednesday 08:30 - 17:00
Thursday 08:30 - 17:00
Friday 08:30 - 17:00

Telephone

(703) 519-3700

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Hello i am in south africa and am looking for a contact in south africa who can help me. I am a pensioner i took out a loan with my bank in order to build wooden cottages on my property, i found a builder but by day three things hadns gone right and i cancelled but now despite reporting to the police to my bank absa to his bank fnb and getting letters of demand fnb will not refund me in fact they are protecting their customer by getting their fraud department to make me apologise to their client . In an email sent to me the fraud specialist said if i didnt get a court order the day before new year which was impossible at that time of year they would release the funds to the client the guy said if i apologised to his client he would finish the work of which he had no intention of doing - so seven weeks i dont have my money and its still in this crooks account i am begging for assistance to get my money back, i live alone lost my dad to alzheimers last year dont get a pension and now this karen
Not too late to register for the SOCAP at the Brewery event, at Ballast Point Brewery, Long Beach CA. Learn how to make your agents more productive using AI and Actionable data reporting. Why attend? Great speakers/topics, great peer networking, awesome venue overlooking Long Beach Harbor, great lunch and craft beers. Limited to the first 50 registrants. Only 20 spots still open. Register today at
Join the Southwest Regional Chapter of SOCAP for our SOCAP at the Brewery event, at Ballast Point Brewery, Long Beach CA. Learn how to make your agents more productive using AI and Actionable data reporting. Why attend? Great speakers/topics, great peer networking, awesome venue overlooking Long Beach Harbor, great lunch and craft beers. Limited to the first 50 registrants. Register today at
Join the Southwest Regional Chapter of SOCAP for our SOCAP at the Brewery event, at Ballast Point Brewery, Long Beach CA. Learn how to make your agents more productive using AI and Actionable data reporting. Why attend? Great speakers/topics, great peer networking, awesome venue overlooking Long Beach Harbor, great lunch and craft beers. Limited to the first 50 registrants. Register today at http://bit.ly/2z537hH
A full SOCAP day...hiking, networking, new friends. ❤️ This organization!
Happy 12 year work anniversary to Marjorie B...thanks for all the hard work and commitment over the years to SOCAP and a very special thanks for reminding us all about the WHY we do what we do everyday in this crazy world we call Consumer Affairs.
Here we are in Baltimore at the all new SOCAP Professional Development Symposium. This agenda is packed with awesome speakers and I can’t wait.
Discussions at the 9th Sankalp Global Summit will focus on identifying and setting new 'social defaults'. What are social defaults? How will they impact our lives in the foreseeable future? How exactly will they take us towards equity for all? Join us to discuss and debate. Register now ow.ly/UErW30fX2UU #SankalpGlobalSummit2017 #WisdomWedneday #WhyDoSankalp #socialdefaults #futureofwork #futureoffood #healthcare