Crisis Services

Crisis Services Dedicated to promoting the health, safety & well being of our community through advocacy, counseling, prevention & intervention. Call 716-834-3131.
Suicide Prevention and Crisis Service, Inc. began operation in November of 1968 after two years of strategic planning by the Mental Health Association, the Psychological Association of WNY, the Community Welfare Council, and the Erie County Department of Mental Health. It was developed to have broader purposes and concerns in the area of emergency mental health services than currently available by offering a 24/7 response. The service was designed to fill the community's need for an innovative unit that would explore new methods of treating and assisting people in emotional crisis through a variety of therapeutic services. It was to also provide training and educational programs in crisis intervention and have a comprehensive research component supporting the whole service. Crisis Services exists to fill the same needs today, but has adapted service delivery with respect to social needs and funding. Crisis Services of Erie County is the most comprehensive crisis center in upstate New York. Crisis Services fulfills community needs by providing: • 24-Hour Hotline--Crisis Phone Counseling Center • Kids Helpline • Emergency Outreach Services • Trauma Response • The Advocate Program- Rape, Domestic Violence, Family Violence and Elder Abuse Services • Community Education and Training • Police Mental Health Coordination Project Crisis Services works to be the best agency to address issues related to emergency mental health by decreasing hospitalizations, suicides, violence, homelessness and other issues that accompany these social ills. Crisis Services has more than fulfilled the aspirations and proposals set forth many years ago. It has grown and developed to be an important link in the network of critical services provided by Erie County. Crisis Services is equipped with state-of-the-art fiber optic telecommunication resources and uses an extensive directory of programs to provide information and referral to callers. Crisis Services is certified by the American Association of Suicidology, we are the NYS Deptartment of Health Designated Rape Crisis Center, and the NYS Approved Non-Residential Domestic Violence Service Provider. We are also a United Way Member Agency. The credit for our success goes to our excellent staff and volunteers who work long and difficult hours to provide these services. This comprehensive care is provided by 70 full and part-time staff with the support of 125 professionally trained volunteers. We are fortunate to have people dedicated to this work and who demonstrate commitment to improving the quality of life in Erie County.

Dedicated to promoting the health, safety & well-being of our community through advocacy, counseling, prevention & intervention. Call 716-834-3131.

Mission: We are a 24-hour comprehensive crisis center and community resource whose first responders provide support to anyone in need. We save lives by restoring safety, promoting emotional strength and reducing the impact of trauma through intervention, education, prevention and community collaboration.

Operating as usual

The distrust of law enforcement felt by Black, Indigenous and People of Color (or BIPOC) has roots in lived experience. ...
08/29/2020

The distrust of law enforcement felt by Black, Indigenous and People of Color (or BIPOC) has roots in lived experience. BIPOC fears are valid and deserve to be acknowledged. We stand with the call for a better way forward while focusing on the client-centered safety practices and solutions we’ve implemented and improved upon for years. This includes partnering responsibly with law enforcement and pushing for the investment of dollars into crisis response work. It also includes providing care that addresses racialized trauma and reduces harm to our BIPOC clients. This is what community care looks like for Crisis Services.

#betterwayforward
#fromthismomentforward

Our Crisis Hotline First Responders will interact with 911 dispatch when a welfare check is needed to ensure a caller’s ...
08/28/2020

Our Crisis Hotline First Responders will interact with 911 dispatch when a welfare check is needed to ensure a caller’s safety and the safety of others. We realize that this might discourage someone in crisis from calling us. We want our community to feel safe, especially in the midst of a crisis. Providing care to our callers is our highest priority, which includes making sure that law enforcement partners are better educated about the role they must play in ensuring safety to people in need. Linking callers to the help they need – and not to a holding center or hospital bed – is our commitment to community care.

#betterwayforward
#fromthismomentforward

Providing support for survivors of domestic violence and sexual assault requires intricate coordination with law enforce...
08/27/2020

Providing support for survivors of domestic violence and sexual assault requires intricate coordination with law enforcement and criminal justice systems to protect victims. Our partnerships with police departments, sheriff’s offices, and campus police offer survivors the option – and only with their consent – to seek justice while our Advocates tend to their immediate needs.

#betterwayforward
#fromthismomentforward

Crisis Services’ Crisis Intervention Team Training Project provides free, intensive training to various law enforcement ...
08/25/2020

Crisis Services’ Crisis Intervention Team Training Project provides free, intensive training to various law enforcement officers across Erie County. To date, over 600 law enforcement professionals have been trained in de-escalating a mental health crisis with compassion and without unnecessary force. This is one part of our commitment to harm reduction and community care.

#betterwayforward
#fromthismomentforward

Crisis Services works hard to partner responsibly with law enforcement in the case of a crisis.  Our primary goal in thi...
08/25/2020

Crisis Services works hard to partner responsibly with law enforcement in the case of a crisis. Our primary goal in this partnership is diversion, or rerouting callers away from contact with the police and toward needed care. About 15% of our crisis intakes are via referral from law enforcement, which means more people are directly connected with services.

#betterwayforward
#fromthismomentforward

Child Trafficking Awareness WalkSaturday 8/22 @ 11:00AMLaunching from Spot Elmwood300,000-400,000 children are trafficke...
08/17/2020

Child Trafficking Awareness Walk
Saturday 8/22 @ 11:00AM
Launching from Spot Elmwood

300,000-400,000 children are trafficked across international borders each year. Please join Freedomforthechildren.org's Buffalo walk this weekend and take a stand against child exploitation.

Erie County Department of Health (ECDOH)
08/08/2020

Erie County Department of Health (ECDOH)

Are you struggling w/ substance use? Help is available.
- Free Narcan - (716) 858-7695 or text (716) 225-5473.
- Crisis Services Addiction Hotline: (716) 831-7007.
- Access MAT in any Erie County emergency department if medically eligible
- Never Use Alone (800) 484-3731

Please share.

This is so hard. While it might not always be clear, there is a way forward. We are here: 716-834-3131. 🌼
08/06/2020

This is so hard. While it might not always be clear, there is a way forward. We are here: 716-834-3131. 🌼

In so many ways, music and mental health “hold hands.” It’s a powerful way to share thoughts and express feelings are th...
08/04/2020

In so many ways, music and mental health “hold hands.” It’s a powerful way to share thoughts and express feelings are that difficult to describe.

The songs and lyrics of Cages (@cagesmusic) reflect the dark places where suffering and suicidal contemplation collided with survival, rebirth, recovery – and, of all places, Crisis Services.

Cages’ members Nola Ranallo and David Bailey recently sat down with Jessica Pirro to talk about the release of their LP “A World in a Song” and the life-changing story behind their haunting sound. Their creation is intense, challenging, moving, and ready for you to explore.

Thank you, Nola and David, for sharing your story with us.

Watch Cages’ interview with Crisis Services: https://youtu.be/Ghuh8zB1SNk

Stream Here:
https://ironlungpv.bandcamp.com/album/a-world-in-song-lp-lungs-162

Purchase Here: http://ironlungrecords.bigcartel.com/product/cages-a-world-in-song-lp

....but did you see who ranked #33 on Buffalo Business First's Power 150 Women's List?  It's our own incredible CEO, Jes...
08/03/2020

....but did you see who ranked #33 on Buffalo Business First's Power 150 Women's List? It's our own incredible CEO, Jessica Pirro! Jessica's leadership in crisis care is unrivaled and this recognition is richly deserved. Congratulations! #Power150Women #BuffaloBusinessFirst

The US Department of Veterans Affairs has a wealth of knowledge about PTSD, including recommendations for how healthcare...
07/28/2020

The US Department of Veterans Affairs has a wealth of knowledge about PTSD, including recommendations for how healthcare workers can fight their stress while fighting the COVID-19 pandemic. Read and Share: http://ow.ly/tRKA50AJgVj

While NYS COVID-19 numbers have flattened, the constant efforts of healthcare workers to keep these numbers flat have an...
07/27/2020
2020-07-21 Mental Health- Healthcare Workers

While NYS COVID-19 numbers have flattened, the constant efforts of healthcare workers to keep these numbers flat have an impact on their mental health and wellness. Jessica Pirro and Dr. Bordonaro remind us that help one call away, 24/7: 716-834-3131.

This is "2020-07-21 Mental Health- Healthcare Workers" by Crisis Services on Vimeo, the home for high quality videos and the people who love them.

Hey, Western New York! It's July 16th, so why not celebrate how awesome we are today? 🌻#716 #ifyoulivehereyougetit #lets...
07/16/2020

Hey, Western New York! It's July 16th, so why not celebrate how awesome we are today? 🌻
#716 #ifyoulivehereyougetit #letsgobuffalo #justbecause

Crisis Services joins the American Foundation for Suicide Prevention in honoring July as #MinorityMentalHealthMonth. Alo...
07/13/2020

Crisis Services joins the American Foundation for Suicide Prevention in honoring July as #MinorityMentalHealthMonth. Alongside AFSP, we are working to elevate voices of color, listen, and better understand the needs and experiences of underrepresented communities in crisis care.

We are incredibly proud of our CEO, Jessica C. Pirro, for her recognition as a Buffalo Business First 2020 Excellence in...
07/07/2020
Jessica Pirro, LMSW - Buffalo Business First

We are incredibly proud of our CEO, Jessica C. Pirro, for her recognition as a Buffalo Business First 2020 Excellence in Health Care award recipient! Jessica is not just a mental health advocate -- she's an unstoppable leader and a champion in delivering crisis care to our community through unprecedented times. The board, staff and volunteers of Crisis Services are honored to work beside her and offer our heartfelt congratulations! #cheers

Take a closer look at the 24 winners of this year's Excellence in Health Care awards.

Crisis Services is hiring! Do you have the skills, experience, and motivation we seek in a Senior Accountant? Take a loo...
07/06/2020

Crisis Services is hiring! Do you have the skills, experience, and motivation we seek in a Senior Accountant? Take a look and apply today: http://ow.ly/9NHX50Ar4fx.

07/01/2020
RELAX AND BREATHE: Do Nothing for 10 Minutes

Ready to breathe your way into this new month? In and out, steady and slow. We're still in this together. #thismomentforward

For 10 minutes, do nothing but breathe. Clear your head, meditate, be free of worries for ten whole minutes

#thismomentforward#pride2020#noonegoesthisalone
06/30/2020

#thismomentforward
#pride2020
#noonegoesthisalone

Most domestic violence awareness is focused on heterosexual relationships. This erasure can be isolating and dangerous f...
06/30/2020

Most domestic violence awareness is focused on heterosexual relationships. This erasure can be isolating and dangerous for LGBTQIA+ individuals experiencing intimate partner violence. Our domestic violence and sexual assault support services are here for you, too. #pride2020

By conservative estimates, 30-60% of LGBTQIA+ individuals deal with anxiety and depression on a daily basis, a rate that...
06/29/2020

By conservative estimates, 30-60% of LGBTQIA+ individuals deal with anxiety and depression on a daily basis, a rate that is 2-3 times higher than that of their heterosexual and cis-gendered counterparts. You don’t have to go it alone. #pride2020

LGBTQIA+ individuals with mental health conditions often find themselves fighting a double stigma of acceptance and are ...
06/28/2020

LGBTQIA+ individuals with mental health conditions often find themselves fighting a double stigma of acceptance and are less likely to seek help. There is no shame in seeking resources and support. We can help – it’s what we do. #pride2020

The world can feel unsafe and uncertain if you identify as LGBTQIA+. It can be hard to trust that you will be accepted a...
06/27/2020

The world can feel unsafe and uncertain if you identify as LGBTQIA+. It can be hard to trust that you will be accepted and understood, especially when you’re in the midst of a crisis. We offer support that is free of judgement and full of compassion, 24/7. #pride2020

Drug and alcohol use in the LGBTQIA+ community are disproportionately higher than among other groups. While many factors...
06/26/2020

Drug and alcohol use in the LGBTQIA+ community are disproportionately higher than among other groups. While many factors impact substance use issues, you deserve culturally competent, inclusive, and affirming addiction support. #pride2020

A 2015 NAMI report found that lesbian, gay, and bisexual individuals are four times more likely to attempt suicide than ...
06/25/2020

A 2015 NAMI report found that lesbian, gay, and bisexual individuals are four times more likely to attempt suicide than heterosexual people. In transgender communities, those rates were higher at 43% who attempted suicide in their lifetime. Crisis Services can help. #pride2020

Cultural stigma and stereotypes keep many LGBTQIA+ Latinx individuals isolated from support. Language should never be an...
06/24/2020

Cultural stigma and stereotypes keep many LGBTQIA+ Latinx individuals isolated from support. Language should never be an additional barrier to receiving support during a crisis. Our crisis first responders have immediate access to language interpretation. #pride2020

Black LGBTQIA+ people carry multiple marginalized identities at once. Discrimination, inequality, the stress of societal...
06/23/2020

Black LGBTQIA+ people carry multiple marginalized identities at once. Discrimination, inequality, the stress of societal intolerance, and threats to personal safety can all negatively impact mental health. Our 24-Hour Crisis Hotline is ready to help: 716-834-3131. #pride2020

Transgender and non-binary individuals face sexual assault, domestic, and transphobic violence at disproportionately hig...
06/22/2020

Transgender and non-binary individuals face sexual assault, domestic, and transphobic violence at disproportionately high rates. Everyone deserves safety and respect. Crisis Services’ 24-Hour NYS Domestic & Sexual Violence Hotline is here for you, too: 1-800-942-6906. #pride2020

"If you're in isolation with relatives who don't support you—or just not ready to tell each and every person in your lif...
06/09/2020
How to Celebrate Pride Quietly When You Aren't Totally Out

"If you're in isolation with relatives who don't support you—or just not ready to tell each and every person in your life that you're LGBT2Q—here are some ways to honor the occasion and keep yourself safe." Thanks, Bear Bergman #WeAreWithYou 🏳️‍🌈

If you're in isolation with relatives who don't support you—or just not ready to tell each and every person in your life that you're LGBT2Q—here are some ways to honor the occasion and keep yourself safe.

#ThisMomentForward#NoOneGoesThisAlone
06/09/2020

#ThisMomentForward
#NoOneGoesThisAlone

Thank you to Post-Industrial Productions for including Crisis Services as part of this week's theme. Please join in this...
06/08/2020

Thank you to Post-Industrial Productions for including Crisis Services as part of this week's theme. Please join in this Friday 6/12 at 7:30PM!

Our next Quarantine Stories live stream event is this Friday at 7:30 on Facebook Live, with 100% of proceeds raised to benefit Crisis Services!

Event details here: https://www.facebook.com/events/655288768536000/

We've received a few story submissions for Week 2, but still URGENTLY NEED more to make this week's event a success! Your stories, monologues, and poems are what enabled us to raise $620 in Week 1 for FeedMore of WNY, and we need your help again to do the same for Crisis Services!

We will be accepting story submissions up until this Wednesday, so act fast!

Submit here:
https://piptheatre.com/quarantine-stories/

We are living at a powerful crossroad of vulnerability and visibility, especially for those of us whose racial, gender a...
06/08/2020
52 Mental Health Resources for Disabled People, POC, LGBTQ Folks, and More

We are living at a powerful crossroad of vulnerability and visibility, especially for those of us whose racial, gender and sexual identities and abilities keep us at the margins of mental health focus. Please know that we see you and we are here to help.

"For some clients, sharing a minoritized identity with a therapist may reduce guardedness, mistrust, and self-consciousness."

#ThisMomentForward#NoOneGoesThisAlone
06/08/2020

#ThisMomentForward
#NoOneGoesThisAlone

Address

100 River Rock, Suite 300
Buffalo, NY
14207

General information

Crisis Services needs your support. To make a donation, click on the Causes link at left, visiit www.crisisservices.org or call us at 834-2310. Thank you!

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We Are Your Crisis First Responders

Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders provide support to anyone in need.

We save lives by restoring safety, promoting emotional strength and reducing the impact of trauma through intervention, education, prevention and community collaboration.

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Comments

You guys are a joke! I will make sure I keep spreading the word for everyone to beware of your services. Anyone gives me a crisis services pamphlet I’m ripping it up in front of their face. You have caused my family so much turmoil and if I ever have a issue or anyone in my family I’ll just call 911. I’m pissed off at the way you handled our situation today and it’s not ethical and I won’t tolerate it. Your not out to help, you are out to destroy and cause havoc on people’s lives. Don’t worry I’ll keep the word going. I’ll make sure everyone I can get ahold of never ever calls you.
Domestic Violence Abuse Photoshoot taken Just B Creative Photo Studio Creative Photographer Megan Switala Model Betsy Aguilar We had a vision and a message to share. “Don’t be silent, speak out!” Speaking out and spreading awareness. It’s not just physical abuse. Break the silence! Long story short, I survived!
Thank you crisis services for being so great and taking the time to talk to so many broken people. You truly saved my life last night❤
The "Drag Out Darkness (3rd Annual)" event is right around the corner! Who's ready for an evening of pure fun? Save the date so you dont miss your chance to attend one of the best local Suicide Prevention fundraisers! 🔸️Sunday, November 25th at Club Marcella. 🔸️Doors open at 6pm, first show at 7:30. 🔸️Must be 18 or older to enter. $10 cover.
Join a community of people who have lost loved ones to suicide to find comfort and gain understanding as stories of healing and hope are shared at the annual Survivors of Suicide Loss Day program, sponsored by the American Foundation for Suicide Prevention, taking place Saturday, Nov. 17, from noon to 3 p.m. at the Butler Rehabilitation Center on the Buffalo Psychiatric Center campus, 400 Forest Ave. This is a free event. Please call 816-2014 to register or email [email protected].
On Tues Sept 4 hear internet interview with Dennis Gillan once again at 6:30 pm est at http://www.rocklandworldradio.com/ Hear about suicide prevention and ways to combat mental illness. Please share this important post? Dan rocklandworldradio.com Internet Radio: Rockland World Radio The premiere on-line, internet radio destination for Rockland County's Independent Music, Art, and Culture.
Crisis services should be ashamed. Trying to hire master level counselors for $14 an hour. Get the f**k out of here! That degree cost like 70-100k and you wanna pay them less than Burger King? Disgusting. I hope I’m never in a crisis. Call em out!
You should be ashamed of yourself for trying to hire MASTERS level CRISIS counselors for $14.64 an hour. Is that all the crisis is worth? I’m pretty sure those Masters Degrees run about 100K and you wanna pay people less than a fast food, no stress job? Common now. Disgusting.
Reach Out To the father of his father's father... for it's he who taught his son.... that when...in life...words weren't enough... his fists could overcome... his feelings of insecurity... the anger and rage inside... the notion that somehow force... could protect his childish pride. Through all the years...of anguish and tears... round and round the carousel... again he passed his legacy of pain... his inheritance of hell... to another generation... of men who will never be men... because as he has done to his son... so his son will do again. Animals act on instinct... but only the lowest ones... abuse the family around them... the time has finally come... to show these pathetic creatures... for the cowards they really are... today...gathered here together... we are just the tiniest part... of the huge and growing movement... that is demanding an immediate end... to the tolerance of any abuse... by these animals who think they are men. Fear has kept this lady... from leaving and living her life... isolation has insured him... that she would remain his wife. Love for her innocent children... has forced her to quietly endure... the pain both mental and physical... hoping someday she might find a cure... for whatever it was that changed... the man she loved back when... to the monster who now holds her captive... as he loves her then hits her again. She need but look around... at the army that is gathering before her... to see the power she has gained... through the millions of those who support her. Now she will never be alone... if she should decide to go... now there's a legion of friends... who will help her because they know... just exactly what she is feeling... because they've been there themselves... they've known the terror and uncertainty... the fear of asking for help. So here we are today to offer another solution... we can change the way it is... to how it will be in the future. United we can tell the father... and the father's father before him... it’s his turn to be afraid... because now the laws won't ignore him. This crime will never again... be called just a family matter... next time he raises his fist... to slap, beat...or batter... the lady he promised to love... the love he promised to protect... we promise this lady today... we will never again reject... her pleas for understanding... her fear of leaving her home... her fear of losing her children... her feelings of being alone. All of us here today vow to stand beside you... if you decide to leave... we’ll be there to guide you. All of us here today... vow to change the laws... that have always up till now... ignored the problem because... up till now we've been hiding... like the ostrich with his head in the sand up till now...pretending... we didn't know...so we couldn't understand. But finally...it's out in the open... it's time for the cowards to run there's an army of angry people... and the battle has just begun. How dare you beat the ones who love you... just because you can. from now on...we promise you this... each time you raise your hand... you will hear such a cry... such a blood curdling scream... from the millions of people all over the world... who have lived that horrible dream. You’ll never again be allowed... to think that you have the right... to raise your fist to anyone... because of some stupid fight. It's a shame it took so much pain... to finally see the way... maybe...at last....it’s coming to an end... as all of us join here today... to promise each and every woman... with bruises and broken bones... reach out...and we will be there... and you will never, ever...again be alone. co 1999 skybird pub co james bruce joseph sievers