Your City. Your way.
By phone, mobile app, or online.
We’re here to help! Dallas 3-1-1 is a simple, three-digit number for residents to call for help with almost any non-emergent issue. Dallas 3-1-1 has Customer Service Agents available 24 hours a day to offer assistance submitting any of the available 250+ Service Request types. The most common Service Requests reported to Dallas 3-1-1 are: litter, missed trash or recycling collection, water/wastewater line locate, parking violations, right-of-way obstructions, and bulky trash violations. Dallas 3-1-1 also maintains a Knowledge Database that helps citizens locate information about City Departments, Offices, as well as other important information and details about local events.