TXU Energy

TXU Energy We power Texas, and we're here for you 24/7. Reach us at 800-818-6132 or at txu.com. REP#10004

08/14/2020
TXU Energy Summer Cooldown Giveaway

It’s another scorcher. Is your A/C up to the challenge? Face the heat worry-free with a brand-new A/C valued up to $12,500 plus installation on us by playing the TXU Energy Summer Cooldown Giveaway at https://bit.ly/3af88qb. See entry page for official rules.

Stay on track during the hottest month of the year with budget alerts. These friendly text and email alerts help you kee...
08/13/2020

Stay on track during the hottest month of the year with budget alerts. These friendly text and email alerts help you keep an eye on sneaky thermostat adjusters and stay on-budget.

08/11/2020
TXU Energy Summer Cooldown Giveaway

Is your home the coolest on the block? It can be when you play the TXU Energy Summer Cooldown Giveaway for a shot at a brand-new A/C valued up to $12,500, along with FREE installation! Enter in seconds at https://bit.ly/3af88qb. See entry page for official rules.

08/11/2020
Heat Alert

Triple digits are back and your A/C is hard at work. Give it, and your budget, a break by turning on fans and raising your thermostat 4° to use up to 20% less electricity. Our Guide to Summer has even more tips: https://bit.ly/2ZdLLgW.

08/08/2020
TXU Energy Pastime Contest Winners

Congrats to our TXU Energy Pastime Contest winners, who shared how they’ve passed the time while awaiting the return of baseball! We hope you enjoy the all-new Texas Rangers experience.

Thanks to BakerRipley for helping Houston families #BeatTheHeat with over 500 new fans. We love supporting our neighbors...
08/07/2020

Thanks to BakerRipley for helping Houston families #BeatTheHeat with over 500 new fans. We love supporting our neighbors, especially during these hot months.

As the summer heat puts additional strain on families feeling the financial impacts of COVID-19, TXU Energy teamed up with BakerRipley to provide relief. The fan donation is part of TXU Energy’s #BeatTheHeat program, and this year, TXU Energy donated $10,000 to provide 500 fans for Houston-area households in need. TXU Energy has been a partner since 2006, and this donation will help us address immediate needs resulting from #COVID19 and provide support for our most vulnerable populations. Thank you, TXU Energy!

It's officially back to school season (it snuck up on us too). We've partnered with Comp-U-Dopt, City of Dallas and Fort...
08/04/2020

It's officially back to school season (it snuck up on us too). We've partnered with Comp-U-Dopt, City of Dallas and Fort Worth ISD to give away over 600 computers to local middle-schoolers so they can earn top marks this year. Good luck to all students and families this new school year!

07/31/2020
Dallas Mavericks

The day is finally here – our Dallas Mavericks are back!

🗣️ WE BACK BABY 🗣️ #MFFL

Air filters are easy to forget about. Changing them regularly will help your A/C run more efficiently, especially if you...
07/31/2020

Air filters are easy to forget about. Changing them regularly will help your A/C run more efficiently, especially if you have pets at home. Keep cool during the dog days of summer with our helpful Guide to Summer https://bit.ly/3hOImM6.

07/30/2020
TAFB - Positive Energy

With more people at home, the need for community support is greater than ever. We’re proud to partner with the Tarrant Area Food Bank to bring supplies to those in need.

Our thoughts are with everyone affected by Hurricane Hanna. You can stay up-to-date on power outages with alerts from AE...
07/27/2020
Storm Resources | TXU Energy

Our thoughts are with everyone affected by Hurricane Hanna. You can stay up-to-date on power outages with alerts from AEP Texas. If you’d like to learn more about resources we’re offering including payment flexibility, visit https://bit.ly/3jGVXqB

Get helpful links and updates on resources available as you recover from storm damage.

07/24/2020
Caritas Waco - Positive Energy

We’re proud to support our fellow Texans and the organizations that support them in times of need. Thanks to Caritas of Waco for the hope they provide in the community.

America’s pastime is back! How will you be cheering on the Texas Rangers tonight?
07/24/2020

America’s pastime is back! How will you be cheering on the Texas Rangers tonight?

🔜

07/16/2020

Thank you to The Senior Source, BakerRipley, Meals On Wheels, Inc. of Tarrant County and United Way of Abilene for partnering on our 22nd annual #BeatTheHeat Program! These organizations provide essentials like A/C units, fans, groceries and more to local communities in need.

07/14/2020

In the battle for the home thermostat, do you turn it down or up?

07/10/2020
TXU Heat Alert

It's ice cream melting season. Keep cool and your usage in check by turning on fans and raising your thermostat 4° to use up to 20% less electricity. See more tips with our Guide to Summer: https://bit.ly/2ZdLLgW

We’re glad to support the Meals on Wheels #BeatTheHeat program to help keep Texans cool and safe this summer!
07/09/2020

We’re glad to support the Meals on Wheels #BeatTheHeat program to help keep Texans cool and safe this summer!

Imagine a Texas summer without air conditioning!☀😓

This was our client, Ms. Linda's scorching reality until today. Luckily, she is now enjoying some cool air from her new a/c window unit and box fans thanks to our friends at TXU Energy!

As part of their 21st annual Beat the Heat program, TXU Energy recently made a generous donation of $7,500 to help us purchase A/C window units and box fans for our neighbors in need across Tarrant County. This funding is a life-saving contribution that helps prevent our clients from experiencing heat exhaustion or heat strokes.

#MealsOnWheelsTC #MoreThanaMeal #TarrantCounty

06/22/2020

Fighting over the thermostat is a favorite household pastime. We want to know, are you the one to turn the temperature up or down at home?

If you or someone you know needs help with their electricity bills this summer, now's a great time to apply for assistan...
06/18/2020
2-1-1 Texas | Texas Health And Human Services Commission

If you or someone you know needs help with their electricity bills this summer, now's a great time to apply for assistance. Visit www.211texas.org and search electric bill assistance to find resources available near you.

2-1-1 Texas, a program of the Texas Health and Human Services Commission, is committed to helping Texas citizens connect with the services they need.

06/09/2020
Thermostat

Hot and sunny days are here to stay. Since your A/C drives most of your usage, try turning your thermostat up 4˚ to use up to 20% less electricity.

Your home has become an office, gym, school and so much more. All that activity can lead to more usage, and MyEnergy Das...
05/26/2020

Your home has become an office, gym, school and so much more. All that activity can lead to more usage, and MyEnergy Dashboard can help. Sign in to see what's driving your usage and where you can make small changes to save. http://bit.ly/38qptL5

05/13/2020
Community

Many of our customers have shared #PositiveEnergy stories about staying connected to their friends, families and neighbors. How are you staying connected to your loved ones?

There's still time to enter the TXU Energy Pastime Contest for a chance at a Texas Rangers VIP Home Game Experience at G...
05/09/2020

There's still time to enter the TXU Energy Pastime Contest for a chance at a Texas Rangers VIP Home Game Experience at Globe Life Field! Tell us how you’re creatively passing the time at home at story.txu.com. #PositiveEnergy

05/05/2020
Positive Energy Stories

Positive energy is springing up all over Texas. We love hearing stories like this from customers across the state.

04/29/2020
Positive Energy

We asked you about silver linings and we heard so many #PositiveEnergy stories – like more quality time together. Fighting over the remote is another story.

04/28/2020
Pete Delkus

Pete Delkus

We're talking about tonight's severe weather timing and threats.

While America’s Pastime is on hold, we want to hear about how you’re creatively passing the time. You could win a Texas ...
04/24/2020

While America’s Pastime is on hold, we want to hear about how you’re creatively passing the time. You could win a Texas Rangers VIP Home Game Experience at Globe Life Field! Enter the TXU Energy Pastime Contest at story.txu.com. #PositiveEnergy

The state’s Electricity Relief Program is helping Texans who’ve recently filed for unemployment to keep their power on. ...
04/20/2020

The state’s Electricity Relief Program is helping Texans who’ve recently filed for unemployment to keep their power on. You can apply at https://www.txcovid19erp.org. Texans who receive SNAP or Medicaid are automatically enrolled and don’t need to apply. You can learn about additional assistance resources at http://bit.ly/2UceAq9. We're here for you.

Being home more means our homes are using more electricity than usual. Here are a few easy ways you can conserve right n...
04/07/2020

Being home more means our homes are using more electricity than usual. Here are a few easy ways you can conserve right now: bit.ly/tips4wfh

04/03/2020
Houston Zoo

Grab the kids and tune into a bug's life live at the Houston Zoo 🐜

We're LIVE from the Bug House with Zookeeper Julie and our General Curator Kevin to take you up close and meet some the Houston Zoo's smallest residents.

You can support our Emergency Zoo Fund and help our animal care and veterinary teams continue to provide extraordinary care to our animals during our closure. Learn more: bit.ly/33UFmI2

As we continue to work together during this unprecedented time, the state has announced a new relief program to help eli...
04/02/2020
COVID-19 | TXU Energy

As we continue to work together during this unprecedented time, the state has announced a new relief program to help eligible Texans keep their power on. Learn about this program and other assistance resources at http://bit.ly/2UceAq9. We’re here for you.

Get helpful links and updates on resources available to our customers.

03/31/2020
Jesse Hawila

Today's WFAA Weather Topic: Storm Chasing 🌩

Good afternoon! Today's I'm discussing storm chasing. Why is it done? What's it like? This presentation will be geared toward some of the older kids, but ALL are welcome to join! Come with questions! :)

03/27/2020
TXU Energy Aid

Today is a great day for taking care of others. We love seeing how communities are coming together. TXU Energy Aid℠ helps people keep the lights on when circumstances, like the times we’re in right now, prevent them from keeping up with a payment. If you or someone you know needs a little extra support, visit 211texas.org or call 2-1-1 to connect with agencies in your area that may be able to help.

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PO Box 650764
Dallas, TX
75262-0764

Telephone

(800) 818-6132

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Comments

When I put Txu energu .com to email yoy it want go??
I am a very disappointed customer in TXU Energy’s service. Having a power outage lasting longer than two hours at 5:30pm in the Texas heat while I have two small children in my home only to have the exact same thing happen the following day is RIDICULOUS. Where is the communication to customers?
I would never recommend
Videoder
I don't understand why you guys sent deposit back due to pandemic, then turn right back around and added to monthly bill. Why is that. That is so crazy. You guys should have just kept the deposit
Not satisfied with the service I received today. Highly considering cancellation with this company. Given that I had concerns about 3 different charges on my bill and seeing that I had a 75% increase on my normal charges, I had questions. TXU is charging me two different rates, in addition to being charged nearly $70 just in Oncor charges. Prior to switching, I have never had delivery charges this high.
YOU ARE GIVING OUT FALSE INFORMATION ABOUT YOUR AUTOPAY PROGRAM. THE INSTRUCTIONS STATE THAT YOU DRAFT THE ACCOUNT 5 DAYS PRIOR TO THE BILL. THAT IS NOT TRUE. WARNING DON'T USE AUTOPAY BECAUSE YOUR ACCOUNT WILL BE DRAFTED IMMEDIATLY!!!!!!!
I need to cancel my service!
Please tell me how there are no hvac service for warranty in TEXAS!!!
I can’t believe the amount of times I have reported my power outage since Friday and they sent me a message they will come till Aug 1 like 9 pm ... how ridiculous this is serious a tree fell on the wires of my neighbors home that is the cause of my power outage and they won’t even come ... over 20 years using TXU and i am so disappointed and all my groceries have Gone bad and it’s ridiculous how the representative saying for me to call 9-1-1 like really I wanted to give her a piece of my mind ... why would i call 9-1-1 I pay you guys 500 dlls a month for service not the police department .... very disappointed in TXU and AEP .... very bad reviews I will be giving that’s for sure
Aver a que horas ponen la maldita luz en monte alto, aver a que horas
Is there an update you can provide for some of the areas without power? In Mission, TX