PHEAA Jobs

PHEAA Jobs This page is devoted to career opportunities at the Pennsylvania Higher Education Assistance Agency or PHEAA.Job seekers are encouraged to visit www.pheaa.org/jobs to view our current open positions.

The Pennsylvania Higher Education Assistance Agency (PHEAA) has grown from a small student loan guarantor in 1964, with a guaranty volume of only 4,600 student loans to one of the largest, full-service financial aid organizations in the nation. Today, PHEAA manages more than $246 billion in total assets and serves millions of students and thousands of schools nationally through its state grant, guaranty, servicing, and financial aid processing systems. Since 1964, PHEAA has devoted its energy, resources and imagination to creating affordable access to higher education for students and their families. The Agency continues to take a leadership role in developing innovative ways to ease the financial burdens of students and borrowers, while streamlining delivery systems for schools and lenders.

Mission: Created in 1963 by the Pennsylvania General Assembly, the Pennsylvania Higher Education Assistance Agency (PHEAA) has evolved into one of the nation's leading student aid organizations. Today, PHEAA is a national provider of student financial aid services, serving millions of students and thousands of schools through its loan guaranty, loan servicing, financial aid processing, outreach, and other student aid programs. PHEAA's earnings are used to support its public service mission and to pay its operating costs, including administration of the Pennsylvania State Grant and other state-funded student aid programs. PHEAA continues to devote its energy, resources, and imagination to developing innovative ways to ease the financial burden of higher education for students, families, schools, and taxpayers. PHEAA conducts its student loan servicing activities nationally as American Education Services (AES) and FedLoan Servicing.

12/10/2020

Policy Research Analyst

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education

Give back tomorrow, by joining us today!

REMOTE WORK AVAILABLE
PAID HOLIDAYS
IMMEDIATE MEDICAL BENEFITS
GENEROUS PAID TIME OFF
CAFETERIA AND FITNESS CENTER ON SITE

Apply Today!

This position is responsible for researching, analyzing, interpreting, summarizing, and presenting data from internal and external third-party data sources to create reports. Must have strong quantitative aptitude and strong attention to detail. Statistical Analysis Software (SAS) experience and bachelor's degree required. Other tools used include Output Delivery System (ODS), Advanced Query Tools (AQT), Job Control Language (JCL) or other Structured Query Language (SQL) software. The position requires experience with relational databases and reading data models.



Salary: Commensurate with experience starting at $64,132



PRIMARY DUTIES AND RESPONSIBILITIES

Statistical Analysis, Modeling and Forecasting (50%)

Initiate and conduct complex original and collaborative research.
Provide reliable, relevant, and quality data and information to facilitate planning, accountability, program evaluation, and development of Agency policy positions.
Apply advanced mathematics, scientific methods and computer programming to define data requirements and analyze, test and evaluate information, including the projection of State Grant and Special Program applicants, recipients and dollar volume for the annual Commonwealth budget process and actual award determinations.
Use analytical techniques, such as linear and logistic regression, to answer research/policy questions. Generate descriptive statistics, crosstabs and correlations for data.
Perform validation and testing of models to ensure adequacy, or determine need for reformulation.
Conduct complex data management and analysis with large complicated datasets.
Forecast State Grant Program and Special Program applicants, recipients, and dollar volume via an annual estimation process.
Redesign, maintain, and operate the annual State Grant Program forecasting system, which is currently SAS-based and involves senior-level skills in a high risk-based environment.
Create predictive financial aid models accounting for multiple, interactive scenarios and economic factors that can have budgetary and enrollment repercussions.
Analyze State Grant and other Agency program data utilizing SAS, SAS GRAPH, AQT, JCL, ODS, and SQL.
Track multi-year trends and identify key factors in determining the usage of Agency programs.
Participate in and contribute to relevant meetings in order to assist areas outside of State Grant and Special Programs with their research and policy needs.
Forecast staffing needs for the State Grant and Special Programs call center.


SAS Programming and Statistical Report Writing (25%)

Develop high-profile, client-centric reports for PHEAA, its Board of Directors, the General Assembly, other government agencies, and external stakeholders and ensure that these reports are complete and accurate by verifying results.
Fulfill highly complex internal and external statistical data requests in a timely and clear manner, including bill analyses.
Deliver clear and succinct graphical presentations of data.
Verify reports of other analysts to ensure accuracy and quality control.
Automate routine activities and improve data collection through more efficient SAS coding and alternative technology.


Business Process Analysis/Support (15%)

Liaison between Research and Policy Analysis and other Agency divisions for issues related to data management, transfer and integrity.
Assess potential problems and recommend corrective action to resolve or mitigate associated risks.
Apply senior-level relational database knowledge to the management, analysis, and performance of agency databases.
Provide production support by identifying, analyzing, and updating production-driven records and/or processes.
Write scripts in Visual Basic (VBA) for production issues.
Develop databases for quality assurance efforts.


OTHER DUTIES AND RESPONSIBILITIES (10%)

State Grant and Special Programs representative for agency-wide IT initiatives.
Other duties as assigned.
Required Skills

EDUCATION AND EXPERIENCE
Minimum Qualifications: Bachelor’s degree in mathematics, statistics, economics, computer science, or related field and minimum of five years of demonstrated advanced knowledge of statistical and business software, including SAS or the equivalent combination of certifications, experiences, and/or training.

Extending a warm welcome to our Chief Information Officer, Carol Scott!
09/15/2020

Extending a warm welcome to our Chief Information Officer, Carol Scott!

Join us in welcoming our new Senior Vice President and Chief Information Officer, Carol Scott! As an alumna of PricewaterhouseCoopers (PwC), the Tepper School of Business at Carnegie Mellon University and Texas A&M University, Carol brings more than 20 years of diversified operational experience in assessing and meeting organizational technology needs.

✨ Happy to have you join the #PHEAAmily and our digital transformation journey!

“The expert at anything was once a beginner.” – Helen Hayes PHEAA has had several interns #jointhemission.  #joinourteam...
03/20/2020

“The expert at anything was once a beginner.” – Helen Hayes
PHEAA has had several interns #jointhemission. #joinourteam #InternsofPHEAA

Learning and adapting are key skills for a career in #technology according to our former intern, now full-time employee ...
03/20/2020

Learning and adapting are key skills for a career in #technology according to our former intern, now full-time employee Haseeb. #joinourteam #InternsofPHEAA

Build networks that will benefit you as you continue your career. #joinourteam #InternsofPHEAA
03/19/2020

Build networks that will benefit you as you continue your career. #joinourteam #InternsofPHEAA

03/19/2020
Interns of PHEAA 2

You should #LoveWhereYouWork! See why our #interns recommend PHEAA as a great place to work.�#InternsofPHEAA #lovewhereyouwork

03/18/2020
Hello Hiring Manager 2

What does a #cultureofFeedback look like?
At PHEAA, #givingback to students starts with building relationships and fostering open communication.�#TeamPlayer #InternsofPHEAA #joinourteam

As an #intern at PHEAA, you get to contribute to the success of your team. Haseeb, a former intern and now a full-time e...
03/18/2020

As an #intern at PHEAA, you get to contribute to the success of your team. Haseeb, a former intern and now a full-time employee at PHEAA, shares his internship experience. #joinourteam #InternsofPHEAA

03/17/2020
Interns of PHEAA

Our #interns came together to tell us about their favorite day and the most surprising thing they learned about PHEAA! #joinourteam #InternsofPHEAA

Looking for a great company to work with? You’re in luck! ☘ PHEAA has exciting hands-on internships available starting i...
03/17/2020

Looking for a great company to work with? You’re in luck! ☘ PHEAA has exciting hands-on internships available starting in summer of 2020! #joinourteam #InternsofPHEAA

You don’t have to be great to start, but you have to start to be great.” –Zig ZiglarStarting a new career requires brave...
03/16/2020

You don’t have to be great to start, but you have to start to be great.” –Zig Ziglar

Starting a new career requires bravery and a whole lot of learning. Bill, a former Paralegal Intern, now a full-time Paralegal, shares what he gained from his internship experience at PHEAA. #joinourteam #InternsofPHEAA

03/16/2020
Hello Hiring Manager Video

You’ll be surprised to hear how our interns play a major role in our mission to #giveback.
Our hiring managers’ advice for incoming #interns.#GiveGrowTransform #continuedlearning #joinourteam #InternsofPHEAA

03/02/2020
F5 Specialist - Harrisburg, Pennsylvania, United States - Pennsylvania Higher Education Assistance Agency

PHEAA is seeking a F5 Specialist to join the Telecommunications team. The F5 Specialist is the subject matter expert responsible for leading the design, planning, and implementation of the F5 appliances. Learn more about this opportunity and the great benefits PHEAA offers at the link below:

  The Pennsylvania Higher Education Assistance Agency (PHEAA) has a tremendous vision to provide funding for education opportunities to deserving students. As a not-for-profit Agency, all revenue beyond paying the bills are poured back i...

01/07/2020

Our first walk-in interview events of 2020 have been scheduled in Harrisburg and Pittsburgh. Check out our events for more information!

08/06/2019

PHEAA is currently looking for results oriented professionals for Entry-Level Call Center Representative positions in a fast-paced call center environment. Call Center Representative positions handle customer questions, complaints, and status/billing inquiries with the highest degree of courtesy and professionalism in order to resolve customer inquiries in one call. Call Center Representatives will use web-based tools and resources to accurately resolve customer inquiries and should demonstrate the associated proficiency in typing and grammar. Call Center Representatives accurately process incoming correspondence and make account adjustments by following departmental procedures.



This position would work out of our Mechanicsburg office which is located at 4600 Westport Dr.

Link: https://www.pheaa.org/recruiting-portal/jobDetail.html?postingId=908030

08/06/2019

PHEAA is currently looking for results oriented professionals for Entry-Level Call Center Representative positions in a fast-paced call center environment. Call Center Representative positions handle customer questions, complaints, and status/billing inquiries with the highest degree of courtesy and professionalism in order to resolve customer inquiries in one call. Call Center Representatives will use web-based tools and resources to accurately resolve customer inquiries and should demonstrate the associated proficiency in typing and grammar. Call Center Representatives accurately process incoming correspondence and make account adjustments by following departmental procedures.

This position would work out of our State College office which is located at 331 Innovation Boulevard.

Link: https://www.pheaa.org/recruiting-portal/jobDetail.html?postingId=908033

06/11/2019

Our Harrisburg, Mechanicsburg, Pittsburgh, and State College offices are all having walk-In interview events this week. Check out our events for more details!

Earlier this week, we had the privilege of hosting the Partnership for Career Development! We shared with counselors and...
05/10/2019

Earlier this week, we had the privilege of hosting the Partnership for Career Development! We shared with counselors and educators some of the careers, benefits, & resources for professional development we offer to our employees. Getting the opportunity to showcase how we invest in our employees and their career paths was very exciting for our team. Thank you to all of the attendees! We enjoyed hearing your feedback and having such an enthusiastic group!

Thank you to our Higher Education Access Partners team, Human Resources, and the Partnership for Career Development for recently hosting educators and school counselors at Headquarters. Our teams shared how PHEAA works with schools and educators to navigate the higher education journey and the many career paths and opportunities at PHEAA.

PHEAA is hosting Walk-In Wednesday Interviews from 1:30 pm - 3:30 pm  at our Harrisburg Office!-Meet with Human Resource...
01/17/2019

PHEAA is hosting Walk-In Wednesday Interviews from 1:30 pm - 3:30 pm at our Harrisburg Office!

-Meet with Human Resources & learn more about our Call Center Representatives positions. We have both inbound and outbound call center positions available!

-Interview with a member of our management team.

-Available on the following dates: January 23, &30 & February 6, 13, & 20, 1:30 pm - 3:30 pm.

-Bring a photo id (required) and resume ( suggested, not required).

-Located at 1200 N 7th St, Harrisburg PA 17102.

For more details: http://bit.ly/2SV4TL0

01/08/2019
PHEAA Careers: Job Listing

PHEAA is seeking a Human Resources Administrator to join our team in Harrisburg, PA. This role will provide administrative support to the Human Resources recruiting function. Candidates will enjoy our comprehensive total rewards program offering health/dental insurance, tuition reimbursement, and generous paid vacations and holidays.

PHEAA is seeking a Human Resources Administrator to join our growing team.  This role provides administrative support to the Human Resources recruiting function.

12/26/2018
PHEAA Careers: Job Listing

PHEAA is seeking a Manager of Regulatory and Compliance Audits to join their team in Harrisburg, PA. This position oversees the day to day operations of multiple engagements auditing the Agency’s compliance with laws, regulations, and standards applicable to the Agency.

PHEAA is seeking a Manager of Regulatory and Compliance Audits to join their team. This position has responsibility for the supervision of staff and audit management, which includes preparation of the audit strategy and business plans, leading the planning and execution of regulatory and compliance....

11/01/2018
PHEAA Careers: Job Listing

PHEAA is seeking Customer Service professionals to contribute to our public service mission of creating affordable access to higher education. You have the opportunity to join a professional team, begin a career, and make an impact on students and families nationwide.

Join the Asset Maintenance team and make a difference!  PHEAA is seeking customer service professionals to contribute to our public service mission of creating affordable access to higher education.  We take pride in educating borrowers on the long term impact of student loans and their available ...

PHEAA is seeking a Human Resources Manager (Staffing) to join our team in Harrisburg, Pa. The position is responsible fo...
11/01/2018

PHEAA is seeking a Human Resources Manager (Staffing) to join our team in Harrisburg, Pa. The position is responsible for the design, implementation, measurement, monitoring, sourcing methods and continuous improvement of the talent acquisition process.

http://bit.ly/2CRWTFu

PHEAA is seeking a Human Resources Assistant in Harrisburg, PA. This role provides administrative support to the Human R...
10/22/2018
PHEAA Careers: Job Listing

PHEAA is seeking a Human Resources Assistant in Harrisburg, PA. This role provides administrative support to the Human Resources (HR) department primarily within the Recruitment area.
http://bit.ly/2Amzsm6

PHEAA is seeking a Human Resources Assistant to join our team. This role provides administrative support to the Human Resources (HR) department primarily within the Recruitment area. This is a short term position lasting approximately 4 months.

PHEAA is currently seeking an Help Desk intern in Harrisburg, PA. The IT Support Intern for the Help Desk will provide f...
10/22/2018
PHEAA Careers: Job Listing

PHEAA is currently seeking an Help Desk intern in Harrisburg, PA. The IT Support Intern for the Help Desk will provide first level support to internal users of PHEAA computer systems and related equipment/services by answering incoming phone calls, diagnosing the Incident or Request, providing immediate solutions and assigning tickets to the appropriate support personnel. http://bit.ly/2AmEChL

PHEAA is currently seeking a qualified intern Help Desk candidate. The IT Support Intern for the Help Desk will provide first level support to internal users of PHEAA computer systems and related equipment/services by answering incoming phone calls, diagnosing the Incident or Request, providing imme...

PHEAA is seeking a Communications Delivery Specialist to join our team in Harrisburg, PA. This position is responsible f...
10/22/2018
PHEAA Careers: Job Listing

PHEAA is seeking a Communications Delivery Specialist to join our team in Harrisburg, PA. This position is responsible for the administration of the Agency’s software tool for multi-channeled customer communications. http://bit.ly/2AnAga5

PHEAA is seeking a Communications Delivery Specialist to join our team. This position is responsible for the administration of the Agency’s software tool for multi-channeled customer communications. This position is responsible for contributing to the external correspondence process, such as, com...

10/22/2018
PHEAA Careers: Job Listing

PHEAA is searching for a Director of Infrastructure Portfolio Delivery in Harrisburg, PA. The Director of Infrastructure Portfolio Delivery is a key role within PHEAA’s infrastructure team focused on planning, managing, and executing the infrastructure project portfolio.
http://bit.ly/2Aozg5N

The Director of Infrastructure Portfolio Delivery is a key role within PHEAA’s infrastructure team focused on planning, managing, and executing the infrastructure project portfolio. This role is key in working with enterprise and infrastructure architecture and operations groups to drive the techn...

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