06/18/2026
Every FCC provider has experienced it. A family who texts at 10pm. Who arrives late without acknowledgment. Who makes requests that go beyond what your contract covers.
You have options. Absorb it and resent it, or name it clearly and kindly.
I want to support your family well and I also need to be clear about what falls within our agreement. That is not a difficult conversation. That is a professional one.
Your handbook exists for exactly this moment. Trust it.