Went today to pick up my pool pass refund. The Money was in an envelope with my name on it taped to the glass behind the front counter. As I walked toward,the door two people came from the rear to the counter. As I opened the door about 6 or 7 young people were at the counter as one pulled down the envelope with my name on it. I did not even have to tell them who I was,or what I wantec. It's a shame I never got near that much service just to get the physical pool pass that I've never actually seen. Also, I noticed that all items previously taped to the front glass at the entrance was all cleaned off. Maybe Kershaw Pool could now post a real schedule there for the community.