Hall says the software running the system is flawed. Users can’t update data fields on their own. A simple mistake on an intake form that should be easy to correct, is not. Sometimes that means weeks or more of delays. And it gets worse, Hall says the agency director admits to nearly 40 percent of the calls into the agency two weeks ago, went unanswered.
Hall says the state can wave its flag all it wants. But when state residents aren’t getting the help they need, it can only be described as a failure
Since the virus outbreak began in March, the state reports about $22 billion in unemployment benefits have been paid to more than 2.1 million workers. Sounds awesome. But there is another side to the story.