Seattle CARE Department

04/19/2026

As we wrap up National Public Safety Telecommunicators Week, we’re reminded of what this work truly means.

Behind every call is a calm voice, steady presence, and unwavering commitment to our community.

This week, we had some fun with a special video to our telecommunicators and some awkward JC Penny style pictures — just a small glimpse into the incredible people behind the headsets.

To our telecommunicators: thank you for showing up every day with resilience, compassion, and strength. What you do matters more than words can express.

💛

04/16/2026

Even behind the headsets, there’s creativity, humor, and personality. 🎨
Loving seeing everyone’s pages come to life this week—just a small glimpse into the people who show up every day to do an incredible job. 💛

04/15/2026

Our telecommunicators are being incredibly well taken care of this week!

Thanks to the generosity of CARE and various units from the Seattle Police Department, they’re enjoying daily meals, games with prizes, an elaborate raffle, and thoughtful gifts.

This week is all about recognizing the critical work they do every single day. Even on the toughest days, it’s important to show up for one another, offer support, and create moments of positivity, recognition and appreciation. 🎁

04/14/2026

Ever wonder who is on the other side of the line when you call 911?

We asked 3 of our team members to share their role, years of service, go-to shift snack and something they wish the public knew.

Get to know these voices behind the headset! 🎧

04/13/2026

This week, we proudly recognize and celebrate our Telecommunicators—the calm voices in chaos, the steady presence behind every call, and the unseen lifeline for our community.

Every day, they answer the call—literally—handling emergencies, offering reassurance, and coordinating critical responses with professionalism, strength, and compassion. Their work often goes unseen, but its impact is immeasurable.

To our team: thank you for your dedication, resilience, and the care you bring to every interaction. You are the first first responders, and we are incredibly grateful for everything you do.

Happy National Public Safety Telecommunicators Week 💛

02/11/2026

Even your World Champion Seahawks players ride the bus to the Victory Parade.

There's one way to score: take transit, walk, or bike and celebrate with 750,000+ fellow fans.

Parade details: https://www.seahawks.com/super-bowl-lx/parade/

📸 by Dave Sizer, 2014 Victory Parade

02/09/2026

02/08/2026

The Seattle CARE Department's 911 Center is staffing up today in the event of a Hawks win (we’re counting on it!)

911 dispatchers and officers will be jumping from call to call when things get busy.

If you’re not sure whether something’s an emergency or not
dial 9-1-1

02/05/2026

Southeastern Massachusetts Regional Emergency Communications Center

From one 911 team to another: challenge accepted!

We appreciate your Fahxburruh bravado, but ’s gonna have you yelling “oh naow! Aah quawtahback got sahked uhgen!”😩😩😩

*When* the Hawks win, we’ll expect to see that flag flying high over your HQ and your Director repping the green and blue.

(And remember: don’t go calling 911 just cuz you don’t like the outcome)

The Seattle CARE Department 911 Center is in.

02/03/2026

The CARE Department is Hiring Community Crisis Responders and Supervisors.

Seattle’s Community Crisis Response (CCR) program has officially moved out of the pilot phase and is now a permanent part of the CARE Department. We’re looking for people who thrive in a dynamic work environment, value teamwork, and want to help shape a program that’s being built in real time.

Community Crisis Responders (CCR I & CCR II)

CCRs are the frontline of Seattle’s unarmed crisis response system, responding to non-violent behavioral health crises dispatched through 9-1-1.
CCRs provide rapid crisis intervention, assess needs, connect people to services, and document cases.
We’re looking for people-oriented CCRs, who are adaptable, strong communicators, and excited to help grow a collaborative, citywide crisis-response program.

Community Crisis Responder Supervisors

Supervisors lead teams of CCR I & II responders, support daily field operations, provide regular supervision and debriefing of field responses, coordinate with CARE 9-1-1 dispatch, and support responders on complex calls. Applicants with full or associate mental health or social work-related licensure are eligible for this position.
All CCR and Supervisor positions follow a four-day, 10-hour schedule, with early and swing shift options across five offices citywide.

If you want to help shape the future of crisis response in Seattle, we’d love to hear from you. Please visit our job listing for more details or to apply at Seattle.gov/Jobs

01/30/2026

Now that we’ve reached the coldest months, CCRs have been out around the city providing blankets, warming gear, and rides to shelter for those in need.

Now that we’ve reached the coldest months, CCRs have been out around the city providing blankets, warming gear, and rides to shelter for those in need. Lower Queen Anne  SPD officers requested CCRs to assist with a person seeking shelter for the night. The CARE team referred individual to a s...