Command Alarm Monitoring

10/16/2023

Set your clocks before you go to bed.
And remember when you get up to change all your alarm system batteries, smoke detector batteries, CO detector batteries, all your alarm system and life safety devices.

Ask your dealer if you don't know how.

05/30/2023

https://www.vigilantesecurity.com/blog/benefits-of-a-central-monitoring-station/

Everyone wants to have an extra pair of eyes to keep track of their belongings and monitor their property all the time. But it’s not possible to stay in

05/27/2023

Command Alarm Monitoring can help you get it setup and monitor it.

https://www.facebook.com/photo/?fbid=715664950563649&set=a.500856265377853

12/21/2016

12/01/2016

CENTRAL STATION MANAGER
Command Alarm Monitoring, located in Troy, MI, is seeking an experienced Central Station Manager. We are a leader in the security industry; a CSAA certified Five Diamond central station, providing nationwide alarm monitoring.

Due to a retirement, we have an immediate need to fill this position.
Responsibilities for this position are, but not limited to:
• Manage day to day operations of our 24/7/365 call center
• Manage, motivate, and train call center employees
• Maintain appropriate staffing levels for all shifts
• Monitor calls, and handle call overflow from dispatchers as needed
• Enforce all company policies and procedures
• Responsible for updating and maintaining required licenses
• Report directly to the Director of Central Station Operations and Company President
The ideal candidate must meet the following requirements:
• High school degree or equivalent. College degree is strongly preferred
• Five years related experience, preferably in an alarm call center environment
• Strong knowledge of call center management
• Security industry experience a plus!
• Experience providing exceptional customer service
• Strong technical and organizational skills
• Have experience working in a fast-paced environment
• Professional verbal and written communication skills
• Knowledge of alarm monitoring software systems
• Proficiency in using Microsoft Office applications
• Maintain confidentiality at all times
• Available to work weekends and evenings, as needed

We offer a competitive salary and excellent benefits package.
Apply with resume and cover letter. Cover letter should include a summary of your experience and qualifications. Resumes submitted without a cover letter will not be considered.
All applicants applying for position must be authorized to work in the United States.

All applicants will be required to pass a full background check.
Non-smoking office.

Message us if you are qualified.

11/16/2016

If you snooze your customers lose!

06/15/2016

On Tuesday morning (6/14/16), at approximately 7:30am, a resident of the 52800 block of Mary Martin heard a loud noise coming from the inside of his attached garage. He entered the garage (from the doorway that leads into the home) and observed an un

05/11/2016

Command Alarm Monitoring is proud to announce our CSAA 4 Diamond Status.

This Certification testifies that 100% of the company’s central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas.

In order to achieve the Five Diamond Certification, each and every operator must have not only passed the course, but demonstrated:
> Proficiency in alarm verification, which helps reduce false alarms;
> Proficiency in communications with Public Service Answering Points, such as the Emergency 911 centers;
> Knowledge of electronic communications equipment, including radio;
> An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; and
> Proficiency in the area of emergency preparedness under a wide scenario of possibilities.

In addition, Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100% quality operator training.

04/14/2016

Attention Dealers: 85% of cellular trouble and communication failures we see in Central Station are due to high (low quality) signal strength.

Signal strength in excess of -90Dbm and definitely any above -100Dbm can cause the communication failures you are experiencing.

Make sure you use your cell provider installation tools and check that signal strength a few times during the instillation and after the install is done.

You will also want to keep an eye on it post installation as its a common occurrence where a cellular device is working great, an unknown change occurs somewhere (a cell tower is re-programmed, moved, or decommissioned).

With the 2G sunset (Dec. 31, 2016) we are currently seeing a lot of changes within the cellular network. Don't let a questionable install cause repetitive service problems.

For example Alarmnet Direct and/or AlarmNet360 show us the problem with this fire account.

11/11/2015

Make sure any contact with your alarm dealer is a legitimate one!

http://www.consumerreports.org/cro/news/2015/07/is-your-home-security-system-a-scam-magnet/index.htm

If you've have an aging home security system, it may be attracting the attention of scammers. Consumer Reports explains why and how you can protect yourself.

10/27/2015