03/30/2020
VA Boston Healthcare System
VA Boston Community Clinics Have Moved to Virtual Care
to Protect Veterans, Staff and the Community Against
COVID-19
BOSTON. – VA Boston Healthcare System, to protect Veterans, staff, and the community from the spread of COVID-19, is delivering most outpatient care via virtual technology, such as telehealth, secure messaging (MyHealtheVet), teleconferencing (Veteran Video Connect), electronic consults (eConsults), and phone consultation at all our community clinics in Framingham, Lowell, Quincy, Plymouth and Boston.
“The health and safety of our Veterans, staff and community is paramount,” said Vincent Ng, Director, VA Boston Healthcare System. “Like many community facilities, we are reserving face-to-face visits for urgent conditions and using advanced virtual care technologies to meet the needs of Veterans with less urgent conditions. VA has been a leader in the development of virtual care, and we are capitalizing on these advances to keep patients and staff safe. Veterans who receive care in all our facilities can continue to receive the full range of care, from phone consultation for minor concerns to state-of-the-art interventions for serious medical, surgical, and mental health conditions. We are also fully prepared to provide the full range of care for Veterans with COVID-19.” said Ng.
“We are already delivering most care virtually at our community clinics to allow for appropriate social distancing but are maintaining a small core of healthcare workers at each site,” said Ng, “We are urging Veterans to call before coming in so that we can assess their condition.”
Help us address urgent needs first by using one of our online tools for routine or non-urgent concerns. You can:
Use Secure Messaging. You can send a secure message to your provider about any health concern or question.
Download VA Video Connect. Your provider may ask you to consider telehealth for an upcoming appointment. By downloading and learning about the VA Video Connect app now, you can prepare yourself.
VA continues to encourage Veterans, staff and families to take everyday precautions to protect against respiratory illnesses caused by COVID-19, the flu and the common cold.
For more information, questions or concerns, contact the VA Boston Call Center available 24 hours a day, at 857-364-4418 The 24/7 Veterans Crisis Line is available for urgent issues at 1 (800) 273-8255, Press 1.
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