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Contact us at 202-737-4404. #WeAnswerTheCall
DC911 and DC311 The OUC provides centralized, District-wide coordination and management of public safety voice radio technology and other public safety wireless communication systems and resources.
2720 Martin Luther King Jr Ave SE
Washington D.C., DC
Anacostia Metro Station
The 911 Emergency Operations Division receives and processes 911 calls accurately and efficiently. Police and fire incidents are created through Computer Aided Dispatch (CAD) and transferred to DC Fire and Emergency Services (FEMS) and/or DC Metropolitan Police Department (MPD), as well as additional agencies in the NCR, by voice transmission and computer to computer dispatch. Emergency Operations personnel receive ongoing training and updates through the Training Unit. The 311 Non Emergency Operations Division maintains and manages customer access to assistance with situations that are not life-threatening, not serious or not currently in progress. It is the single access number for constituents, residents, and visitors in search of DC government services and information. The Technology Division provides centralized, District-wide coordination and management of public safety and other city services communications technology including voice radio, 911/311 telephony, computer aided dispatch systems (CAD), citizen interaction relationship management (CIRM) systems, mobile data computing systems (MDC) and other technologies including wireless and data communication systems and resources. The Transcription Division provides audio and CAD transcriptions of conversations between field providers, call takers, dispatchers, and callers requesting emergency and non-emergency service to members of the Metropolitan Police, Fire Emergency Medical Services Departments and other public safety and governmental organizations.
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