Office of Unified Communications

Office of Unified Communications DC911 and DC311 The OUC provides centralized, District-wide coordination and management of public safety voice radio technology and other public safety wireless communication systems and resources.
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Operating as usual

05/06/2021

Need to reach DC311 from OUTSIDE the city? No worries!

Contact us at 202-737-4404. #WeAnswerTheCall

Woooo hoooooo!!!! Congratulations on your promotion, Sabrina!#customerserviceexcellence #WeAnswerTheCall
05/06/2021

Woooo hoooooo!!!! Congratulations on your promotion, Sabrina!
#customerserviceexcellence #WeAnswerTheCall

Woooo hoooooo!!!! Congratulations on your promotion, Sabrina!
#customerserviceexcellence #WeAnswerTheCall

During today's weekly Battalion Fire Chief training at Old Engine 22, OUC's fire dispatchers participated in Mayday simu...
05/05/2021

During today's weekly Battalion Fire Chief training at Old Engine 22, OUC's fire dispatchers participated in Mayday simulations, providing radio communications to units. #SaferStrongerDC #WeAnswerTheCall

NEW TRAINING ALERT! 🚨The OUC has added an additional training course to the Spring schedule. Register today at http://ow...
05/05/2021

NEW TRAINING ALERT! 🚨

The OUC has added an additional training course to the Spring schedule. Register today at http://ow.ly/AcLq50EFw85

NEW TRAINING ALERT! 🚨

The OUC has added an additional training course to the Spring schedule. Register today at http://ow.ly/AcLq50EFw85

On this #InternationalFireFightersDay, OUC Interim Director Cleo Subido and her team visited their #Ward8 neighbors at t...
05/04/2021

On this #InternationalFireFightersDay, OUC Interim Director Cleo Subido and her team visited their #Ward8 neighbors at the Engine Co. 15 firehouse to show appreciation and unwavering support of #DCsBravest.

#ThankYou for your service and for being such great public safety partners! #SaferStrongerDC

05/04/2021

May 4, 2021 is International Firefighters' Day.

Today and everyday we express sincere gratitude to the women and men of
DC Fire And EMS.

#DCsBravest lead by example through bravery, accountability, safety, integrity, compassion, and service.

Thank you for all that you do for DC.

05/04/2021

On Monday, May 3rd, DC’s Bravest and the DC Office of Unified Communications were able to provide 32 patients the RIGHT CARE RIGHT NOW in an effort to ensure each patient we touch & talk to are afforded the most appropriate and responsible path to improved care. Find a clinic near you:

https://fems.dc.gov/page/frequently-asked-questions-right-care-right-now

Today on #InternationalFirefightersDay, we honor #DCsBravest - the men and women of DC Fire And EMS. Thank you for your ...
05/04/2021

Today on #InternationalFirefightersDay, we honor #DCsBravest - the men and women of DC Fire And EMS. Thank you for your continued dedication and service to your community. Take time today to thank these frontline heroes for their sacrifice. #SaferStrongerDC #PSRW2021

Kicking off Public Service Recognition Week by acknowledging the service of our telecommunicators at the Office of Unifi...
05/03/2021

Kicking off Public Service Recognition Week by acknowledging the service of our telecommunicators at the Office of Unified Communications. Last week, the OUC handled 22,209 911 calls for service and 34,233 311 calls for service.

Thank you to the dedicated public servants across the nation for your hard work, dedication, and service - you make a difference each and every day. This week, we salute you! #WeAnswerTheCall #PSRW

Kicking off Public Service Recognition Week by acknowledging the service of our telecommunicators at the Office of Unified Communications. Last week, the OUC handled 22,209 911 calls for service and 34,233 311 calls for service.

Thank you to the dedicated public servants across the nation for your hard work, dedication, and service - you make a difference each and every day. This week, we salute you! #WeAnswerTheCall #PSRW

‪On the last day of #911EducationMonth, Cell Phone Sally joined Washington Metropolitan Police Dept. officers to teach s...
04/30/2021

‪On the last day of #911EducationMonth, Cell Phone Sally joined Washington Metropolitan Police Dept. officers to teach students how and when to call 911. Remember - you’re never too young to be a 911 hero! #WeAnswerTheCall‬

Help us get DC residents vaccinated by participating in the DC COVID-19 Community Corps Day of Action:🗓️ May 1, 2021⏰ 9 ...
04/30/2021

Help us get DC residents vaccinated by participating in the DC COVID-19 Community Corps Day of Action:

🗓️ May 1, 2021
⏰ 9 am, 11 am, 1 pm
✒️ RSVP: bit.ly/dayofactiondc

#DCHOPE

Help us get DC residents vaccinated by participating in the DC COVID-19 Community Corps Day of Action:

🗓️ May 1, 2021
⏰ 9 am, 11 am, 1 pm
✒️ RSVP: bit.ly/dayofactiondc

#DCHOPE

Happy #Smart911Day! Smart911 launched in the District in 2012 and brought with it a new era of emergency response for re...
04/30/2021

Happy #Smart911Day! Smart911 launched in the District in 2012 and brought with it a new era of emergency response for residents and visitors. Help first responders get details quickly by creating your safety profile and signing up for #Smart911!

Happy #Smart911Day! Smart911 launched in the District in 2012 and brought with it a new era of emergency response for residents and visitors. Help first responders get details quickly by creating your safety profile and signing up for #Smart911!

Residents and visitors of the District of Columbia can now call 3-1-1 for all police non-emergencies.The OUC defines a N...
04/29/2021

Residents and visitors of the District of Columbia can now call 3-1-1 for all police non-emergencies.

The OUC defines a Non-Emergency call as any call related to an incident that does not pose an immediate threat to the safety of individuals and/or incidents that occurred at least one hour before the initial request for police assistance is made. #WeAnswerTheCall

Residents and visitors of the District of Columbia can now call 3-1-1 for all police non-emergencies.

The OUC defines a Non-Emergency call as any call related to an incident that does not pose an immediate threat to the safety of individuals and/or incidents that occurred at least one hour before the initial request for police assistance is made. #WeAnswerTheCall

"I.T. systems are becoming more and more vulnerable. Technology has changed, so what we have to continue doing is making...
04/28/2021
The Future State of IT Systems and Cybersecurity Readiness

"I.T. systems are becoming more and more vulnerable. Technology has changed, so what we have to continue doing is making sure our environment is secure."

See how The Office of Unified Communications is keeping up with technology changes and cybersecurity to allow first responders to do their jobs safely and efficiently. #WeAnswerTheCall

https://www.youtube.com/watch?v=Wto00mb2oRw

See how The Office of Unified Communications is keeping up with technology changes and cybersecurity to allow first responders to do their jobs safely and ef...

Timeline Photos
04/28/2021

Timeline Photos

If you’re a DC resident having a hard time making rent or utility payments, please look into our STAYDC program.

⌨️stay.dc.gov
☎️1-833-478-2932

#SaferStrongerDC
04/28/2021

#SaferStrongerDC

On Tuesday, April 28, DC’s Bravest and the DC Office of Unified Communications were able to connect 46 patients to the RIGHT CARE RIGHT NOW in an effort to ensure each patient we touch and talk to are afforded the most appropriate & responsible path to improved care.

Find a clinic near you:
fems.dc.gov/page/frequentl…

On #EarthDay2021 🌏, the OUC launched its gardening committee. Today, the planting began!The UCC's beautiful terrace will...
04/27/2021

On #EarthDay2021 🌏, the OUC launched its gardening committee. Today, the planting began!

The UCC's beautiful terrace will serve as a place for call takers and dispatchers to create a green space all their own, that will help to alleviate the tremendous amount of stress our telecommunicators endure and contribute in a positive way to their overall mental health and wellness.

As a part of training, the OUC's newest class of 911 call takers were tasked with gathering info about an assigned Ward,...
04/27/2021

As a part of training, the OUC's newest class of 911 call takers were tasked with gathering info about an assigned Ward, and presenting their findings and knowledge to their fellow trainees. Mastery of the geography of the District is paramount to ensuring a #SaferStrongerDC. #WeAnswerTheCall

Help us get DC residents vaccinated by participating in the DC COVID-19 Community Corps Day of Action:🗓️ May 1, 2021⏰ 9 ...
04/27/2021

Help us get DC residents vaccinated by participating in the DC COVID-19 Community Corps Day of Action:

🗓️ May 1, 2021
⏰ 9 am, 11 am, 1 pm
✒️ RSVP: bit.ly/dayofactiondc

#DCHOPE

Help us get DC residents vaccinated by participating in the DC COVID-19 Community Corps Day of Action:

🗓️ May 1, 2021
⏰ 9 am, 11 am, 1 pm
✒️ RSVP: bit.ly/dayofactiondc

#DCHOPE

Last week, the Office of Unified Communications handled 20,942 911 calls for service and 34,070 311 calls for service. #...
04/27/2021

Last week, the Office of Unified Communications handled 20,942 911 calls for service and 34,070 311 calls for service. #WeAnswerTheCall

Last week, the Office of Unified Communications handled 20,942 911 calls for service and 34,070 311 calls for service. #WeAnswerTheCall

Do you know all the ways to reach DC311?1️⃣ Call 3112️⃣ Text "MENU" or "NEW" to 323113️⃣ Submit a Request via our Online...
04/25/2021
All the Ways to Reach DC311

Do you know all the ways to reach DC311?

1️⃣ Call 311
2️⃣ Text "MENU" or "NEW" to 32311
3️⃣ Submit a Request via our Online Portal
4️⃣ Chat with a Live Agent
5️⃣ Tweet us

https://www.youtube.com/watch?v=LHhvhLIzEYU

Do you know all the ways to reach DC 311?Call 311Text "MENU" or "NEW" to 32311Submit Request via our Online PortalChat with a Live AgentTweet us at @311DCGOV

04/24/2021

Kudos to customer service representative Nancy! Thank you for demonstrating excellent customer service #WeAnswerTheCall

The types of 911 and 311 calls processed by the OUC's Telephone Reporting Unit (TRU) have expanded. Certain non-violent ...
04/23/2021

The types of 911 and 311 calls processed by the OUC's Telephone Reporting Unit (TRU) have expanded. Certain non-violent crimes reported to 311 and 911 may not require the dispatch of MPD personnel and may be processed by the TRU instead.

Learn more ➡️ http://ow.ly/C1Ir50Ewodo

The types of 911 and 311 calls processed by the OUC's Telephone Reporting Unit (TRU) have expanded. Certain non-violent crimes reported to 311 and 911 may not require the dispatch of MPD personnel and may be processed by the TRU instead.

Learn more ➡️ http://ow.ly/C1Ir50Ewodo

Where's Sally? 📍During #911EducationMonth, Cell Phone Sally will be visiting different places in the District that help ...
04/23/2021

Where's Sally? 📍

During #911EducationMonth, Cell Phone Sally will be visiting different places in the District that help tell the story of emergency services in the nation's capital. Today, Sally is visiting an old emergency call box.

The cast-iron boxes were part of an early emergency alert system that dates back to the 19th century, before telephones and radios. The D.C. fire department started installing red call boxes in the 1860s, the police department followed suit in the 1880s. You can find these historic call boxes all over the District, though they haven’t been used in their official capacity since the 1970s.

In recent years, neighborhood associations and BIDs have transformed the call boxes into public art, helping to preserve these historic District landmarks.

#911Education #WeAnswerTheCall #DC911

Where's Sally? 📍

During #911EducationMonth, Cell Phone Sally will be visiting different places in the District that help tell the story of emergency services in the nation's capital. Today, Sally is visiting an old emergency call box.

The cast-iron boxes were part of an early emergency alert system that dates back to the 19th century, before telephones and radios. The D.C. fire department started installing red call boxes in the 1860s, the police department followed suit in the 1880s. You can find these historic call boxes all over the District, though they haven’t been used in their official capacity since the 1970s.

In recent years, neighborhood associations and BIDs have transformed the call boxes into public art, helping to preserve these historic District landmarks.

#911Education #WeAnswerTheCall #DC911

Call for volunteers! You can help us get DC residents vaccinated by participating in the DC COVID-19 Community Corps day...
04/23/2021

Call for volunteers! You can help us get DC residents vaccinated by participating in the DC COVID-19 Community Corps day of action:

🗓️ May 1, 2021
⏰ 9 am, 11 am, 1 pm
✒️ RSVP: http://bit.ly/dayofactiondc

#DCHOPE

Call for volunteers! You can help us get DC residents vaccinated by participating in the DC COVID-19 Community Corps day of action:

🗓️ May 1, 2021
⏰ 9 am, 11 am, 1 pm
✒️ RSVP: http://bit.ly/dayofactiondc

#DCHOPE

ICYMI - The  NBC Washington News4 I-Team investigates dispatching challenges in the National Capital Region. https://www...
04/22/2021
Nearly 100,000 Local 911 Calls Each Year Sent to Wrong 911 Center, Require Transfer

ICYMI - The NBC Washington News4 I-Team investigates dispatching challenges in the National Capital Region.

https://www.nbcwashington.com/investigations/nearly-100000-local-911-calls-each-year-sent-to-wrong-911-center-require-transfer/2646442/

The News4 I-Team requested call data from five 911 centers in the D.C. region and found nearly 100,000 calls each year, sometimes hundreds of calls a day, have to be transferred to reach the correct jurisdiction before help can be sent.

Class is in session! Here are the OUC's May Training Courses. Interested? Register today!http://ow.ly/DFEF50EujPW
04/22/2021

Class is in session! Here are the OUC's May Training Courses. Interested? Register today!

http://ow.ly/DFEF50EujPW

Class is in session! Here are the OUC's May Training Courses. Interested? Register today!

http://ow.ly/DFEF50EujPW

It's #NationalKindergartenDay! Cell Phone Sally can't WAIT to visit schools again with Officer Friendly to discuss 911 E...
04/21/2021

It's #NationalKindergartenDay!

Cell Phone Sally can't WAIT to visit schools again with Officer Friendly to discuss 911 Education! In the meantime, here are some resources for you to get the conversation started at home.

Get all your materials here ➡️ https://bit.ly/3epEUHL

It's #NationalKindergartenDay!

Cell Phone Sally can't WAIT to visit schools again with Officer Friendly to discuss 911 Education! In the meantime, here are some resources for you to get the conversation started at home.

Get all your materials here ➡️ https://bit.ly/3epEUHL

Last week, the Office of Unified Communications handled 20,167 911 calls for service and 32,077 311 calls for service. #...
04/20/2021

Last week, the Office of Unified Communications handled 20,167 911 calls for service and 32,077 311 calls for service. #WeAnswerTheCall

Last week, the Office of Unified Communications handled 20,167 911 calls for service and 32,077 311 calls for service. #WeAnswerTheCall

We’ve had an absolutely amazing week celebrating our #headset SUPER HEROES! Thank you for the amazing service you provid...
04/17/2021

We’ve had an absolutely amazing week celebrating our #headset SUPER HEROES! Thank you for the amazing service you provide daily, the FIRST, first responders. ❤️

#WeAnswerTheCall
#ThankYou911

04/16/2021

Where's Sally? 📍

During #911EducationMonth, Cell Phone Sally will be visiting different places in the District that help tell the story of emergency services in the nation's capital. Today, Sally is visiting the Public Safety Communications Center (PSCC).

The July 2001 opening of the Public Safety Communications Center (PSCC) was a critical step in advancing the District's emergency communications strategy. Located on McMillan Drive NW, the PSCC greatly improved 911 service for workers and visitors.

The PSCC addressed key issues such as outdated technology needs and infrastructure shortcomings and improved coordination among police and Fire/EMS communications personnel by co-locating them and having them share the dispatch center.

The PSCC now serves as the secondary site for the Office of Unified Communicaions, the main site for the agency's Radio Shop.

#911Education #WeAnswerTheCall #DC911

Address

2720 Martin Luther King Jr Ave SE
Washington D.C., DC
20032

Anacostia Metro Station

General information

The 911 Emergency Operations Division receives and processes 911 calls accurately and efficiently. Police and fire incidents are created through Computer Aided Dispatch (CAD) and transferred to DC Fire and Emergency Services (FEMS) and/or DC Metropolitan Police Department (MPD), as well as additional agencies in the NCR, by voice transmission and computer to computer dispatch. Emergency Operations personnel receive ongoing training and updates through the Training Unit. The 311 Non Emergency Operations Division maintains and manages customer access to assistance with situations that are not life-threatening, not serious or not currently in progress. It is the single access number for constituents, residents, and visitors in search of DC government services and information. The Technology Division provides centralized, District-wide coordination and management of public safety and other city services communications technology including voice radio, 911/311 telephony, computer aided dispatch systems (CAD), citizen interaction relationship management (CIRM) systems, mobile data computing systems (MDC) and other technologies including wireless and data communication systems and resources. The Transcription Division provides audio and CAD transcriptions of conversations between field providers, call takers, dispatchers, and callers requesting emergency and non-emergency service to members of the Metropolitan Police, Fire Emergency Medical Services Departments and other public safety and governmental organizations.

Telephone

(202) 730-0524

Website

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