Yadkin County Emergency Communications

06/08/2026

Always proud to assist our friends in the field and glad that no one was injured! Great work from Boonville Volunteer Fire Department and all assisting agencies.

As many have already heard, our department responded to an aircraft emergency today, June 8, 2026, at approximately 12:24 PM.

We are thankful to report that the aircraft was already on the ground, there were no injuries, and no additional property damage occurred.

We would like to extend our sincere appreciation to Yadkin Communications, Fall Creek Volunteer Fire Department, Arlington Fire & Rescue, Yadkin EMS, Yadkin Rescue, and all of our members who responded and assisted during this incident.

Incidents like these are a reminder of the importance of teamwork and cooperation among emergency services. We are grateful for the quick response and professionalism demonstrated by everyone involved.

Thank you to our community for your support.

Yadkin County Emergency Communications
Fall Creek Fire Department
Arlington Fire & Rescue
Yadkin County Rescue Squad & EMS, Inc.
Yadkin County Emergency Services

06/03/2026

We want to give a big thank you to the Town of Jonesville, Jonesville Police Department, and Arlington Fire & Rescue for having us and Yadkin County Emergency Services out last night for a tour of the new Double Bluff Recreation Area! This park is truly unlike anything else in the county, and with that comes some unique challenges for emergency responders. With the grand opening this weekend, we want to make sure you know how to reach us if you ever need help while you’re out there.

1. Call 911 first.
If you’re in trouble, call us. Calling 911 gives us access to your location data and helps us get a better picture of where you are in the park. Fair warning: some areas have limited or no cell service, so plan accordingly. We may not be able to pinpoint your exact location, but even a general area helps us guide responders to you faster.

2. Called our admin line instead? No problem.
Using RapidDeploy Radius, we can send a link to your phone that shares your live location with us in real time. Just provide your cell number, accept the link, and allow location permissions. No more “hang up and call 911 so we can get your location.”

3. Not enough service for a call? Text us.
You can text 911 by entering “911” as the contact in your messages app. Text often requires less bandwidth than a voice call, so it may work when a call won’t. iPhone 17s, select Android devices, and T-Mobile customers may also have satellite connectivity available for emergency calls and texts. Check with your carrier or device manufacturer to see if you’re covered.

4. Download What3Words before you go.
This free app divides the entire world into 10x10 meter squares and assigns each one a unique three-word address. Even better: our CAD system can take those three words and convert them directly into a dispatchable location. It takes two minutes to download and could make a real difference.

5. Tell someone your plan.
Double Bluff is a well-maintained and beautiful area, but outdoor activities always carry some risk of injury, getting turned around, or losing contact. Before you head out, let someone know when you’re leaving and when you expect to be back. If you want to go the extra mile, share where you parked, what you’re driving, and what you’re wearing. That information can be invaluable to responders if something goes wrong.

We’re proud of the partnership we have with the Town of Jonesville and grateful to have this incredible space in our community. We hope you enjoy the park this weekend and beyond. We’ll be here if you need us.

05/29/2026

Y’all may have heard in another “roundabout” way but…Speer Bridge Road is back open.

05/24/2026

A few photos from the RCC and more info from our friends at NC Emergency Management

05/22/2026

We didn’t sit this one out! We deployed a member of our agency to work as the Communications Unit Leader (COML) for NCEM’s Central Branch Office RCC. This exercise gave us a chance to work alongside Communications Technicians (COMT) from Chapel Hill Fire Department, Raleigh Fire Department, Wallburg Fire Department, NC Taskforce 8 and a member of North Carolina’s awesome Auxiliary Communications (AUXCOMM) community; agencies that staff may be deployed with during actual events across the state.

Working as a COML in an RCC places the person in the position in charge of coordinating communications resources and personnel for the region, in support of the NCEM’s First Responder Communications Branch’s mission of restoring communications pathways for first responders, government, businesses, and citizens. This can be as simple as assigning a radio channel for an agency to use to communicate to something as complex as assisting a 911 center in restoring data to maintain full service levels.

The amazing team at the SWIC’s office coordinates all of these functional positions across the state and ensures that we have the resources we need to be successful. We’re thankful to be a part of exercises like this to be able to build relationships and skills to better support our local community.

05/15/2026

Last week, four of our staff members had the chance to attend the NC Public Safety Communications Conference. This conference consists of 4 days of training classes, networking, vendor showcases, and allowed them to attend a National Emergency Number Association (NENA) meeting.

We’re thankful for opportunities to send staff to training where they can learn to not only be better in their roles, but learn about mental health and strategies to handle the stress of the job.

04/19/2026

This past week reminded us just how supported our team truly is.

From the Facebook posts, to the people who stopped by in person, to the snacks, meals, and messages on sign boards in the county, you showed up for our telecommunicators in a big way.

Public Safety Telecommunicators Week is about recognizing the people behind the headset, the “first” first responders who are never seen but always heard. Your support made sure they felt seen, valued, and appreciated.

On behalf of everyone at Yadkin County Emergency Communications, thank you for taking the time to pour into our team!

(We’re doing our best to tag everyone, but sometimes Facebook settings prevent you being tagged!)

Yadkinville Fire Department
Yadkin County Rescue Squad & EMS, Inc.
West Yadkin Fire Department
Yadkin County Emergency Services (Extra shoutout to C. Scearce and the C Shift crew!)
Boonville Volunteer Fire Department
Lone Hickory Volunteer Fire Department
RapidDeploy
Mobile Communications America
Aurelian

If we missed tagging you, we’re so sorry! I was on nights throughout the week and didn’t see or talk to everyone that came by. Just know we are so thankful!

04/19/2026

NPSTW Spotlight: Madison Coe, TCII Communications Training Officer

To close out NPSTW 2026, we figured we’d save the final spot for the TC of the Year! Madison Coe has been with Yadkin County Emergency Communications for 6 years and currently serves as a Communications Training Officer. She is known for brightening the room, even on the toughest days, and for always reaching out to support and encourage new team members as they find their footing.

What made you decide to become a 911 telecommunicator?
In 2019, I was working on my bachelor’s degree in Criminal Justice at Lees McRae College. I already had my associate’s degree and wanted to get my foot in the door early. The sheriff at the time suggested dispatch as a starting point, and that is where it all began.

What is something people would be surprised to learn about your job?
Most people think we just sit in a chair and answer a phone, like a receptionist waiting on routine calls. The reality is very different. When that phone rings, it could be someone’s worst moment. It is always unpredictable.

What is the most rewarding part of what you do?
This job reminds me how thankful I am for my own life. I hear what others are going through and pray for them, but it makes me appreciate going home to my family even more. It is also rewarding to be the first point of contact and help people in their time of need.

What is one thing you wish people knew about working in 911?
We ask for your address and phone number for safety reasons. If we get disconnected, we need a way to get help to you or call you back. We are not asking for personal reasons, so please understand and work with us.

What do you do to stay calm during high stress calls?
I focus on doing the job I was trained to do to the best of my ability. If I lose that focus, I am not helping anyone. The caller may not be calm, but I have to be. I will not match panic. I am there to help.

What do you like to do outside of work?
I spend most of my time with my toddler. His dad works a Monday through Friday schedule, so I get that time with him. I love my family, but I especially enjoy every second with my boy.

What is your go to comfort food or snack during a shift?
Pickles. And if Richard brings popcorn from Rural King, that is a close second.

If you were not doing this job, what would you be doing?
Something in criminal justice. I have been doing this for nearly 7 years and have fallen in love with it. I have considered other paths, but I always find my way back because of the people I work with.

Favorite drink?
No coffee or energy drinks. I LOVE Ice cold water.

What advice would you give someone thinking about becoming a telecommunicator?
I have met my best friends in this career, and that is what keeps me here. You will face challenges and moments where you doubt yourself. Use that as motivation. Keep pushing, and you will find your confidence and your worth.