The functions of the Authority, as expressed in the URA Act, are:
• to exercise the functions and powers conferred by the URA Act or by any other Act in furtherance of the purpose of the Act;
• to provide advice, reports and recommendations to the Government relating to utilities;
• to inform the public of matters relating to utilities;
• to assist consumers to resolve grievances;
• to investigate
and act upon offences under the URA Act ;
• to monitor, review and determine price for regulated services;
• to conduct research, trials and pilot programs to identify strategies to make regulated services more affordable, increase access to regulated services and increase competition;
• to represent the interests of consumers and utilities in relation to overcharging or undercharging, non-compliance with regulated prices and other disputes between utilities and consumers;
• to oversee the administration of concession contracts and deeds entered between the Government and a utility in respect of a regulated service;
• to carry out regulatory audit on utilities; and
• to exercise the functions of an arbitrator or mediator in any disputes relating to regulated services. The Authority aims to be:
• independent, impartial, balance and fair when undertaking its functions; and
• open and transparent by publishing its findings and conclusions.
