10/06/2026
WHY DO KNOWLEDGE REPOSITORIES GO UNUSED?
Organisations invest heavily in systems to preserve and share knowledge, yet many of these repositories see low adoption and limited practical use.
New research by Renisha Nikeyi and Cornelis van Waveren examines how AI can change that. The study finds that AI-driven search and retrieval, automation, pattern recognition, and decision support can make repositories easier to use and more relevant to daily work, increasing both usability and motivation to engage.
The key takeaway: AI works best not as a replacement for human expertise, but as a complement to it. Organisations that combine the two are better positioned to unlock the knowledge they already have.
Access the published paper: https://doi.org/10.7166/36-1-3142
Published in: South African Journal of Industrial Engineering (1012-277x; E:2224-7890)