Welcome to the OFFICIAL Cairns Esplanade's fan page on Facebook where you will find recent news, important alerts, photos and events. Approved staff members within Cairns Regional Council will moderate content and respond to requests daily and as quickly as possible during business hours only. This page will be monitored during business hours (between 8.30am and 5pm AEST Monday to Friday
excluding public holidays). Please contact Cairns Regional Council by phone, email, in writing or via our online enquiries and feedback form (on Council's website www.cairns.qld.gov.au) if you:
- would like to change your address
- pay a bill
- make an official complaint
- report a problem or request for service
- wish to respond to an item of Community consultation
Formal correspondence will be answered promptly and in accordance with Council’s Correspondence Administration Instruction No.2:02:72 (DM5 ref 963997). Note: Messages on Council’s page and other social media sites are not considered as official correspondence. Please note Facebook’s Policy http://www.facebook.com/policy.php. You can send us official correspondence here http://www.cairns.qld.gov.au/home/contact-us. If you are looking for an official source of information on Cairns Esplanade please visit our website at www.cairns.qld.gov.au/esplanade
We hope you join us here on Facebook. While this is an open forum we have a few general house keeping rules:
*Substance - not spam!*
This means don't repost other people's appeals, requests or offers, or post comments that are clearly off topic. If you see something offensive on Facebook, report it to Facebook or if you feel we really should know about it, please alert us using the Facebook personal message contact form on our page - don't share it or link it via our page's wall please.
*Commercial Advertising, Promotions or hyperlinks don't belong here*
Content that may constitute advertising, such as promotion of commercial interests, solicitations or endorsements of non-governmental products or services, will be removed. The Cairns Esplanade page is a place for us to promote OUR local community and Council/Government sponsored events. It is Council policy not to promote or otherwise endorse commercial or non-government/Council activities. If you post anything to our page that contravenes this criteria we reserve the right to take it down without consultation with you and/or the creator. Repeated violations of this policy may result in the user being blocked from our page. (Note: The appearance of PPC advertising, sponsored stories or other Facebook generated promotions on our page does not constitute approval or endorsement by Cairns Regional Council of the products or services advertised on this site.)
*Play nice. No one likes it when you are offensive*
We want everyone to feel comfortable joining our online community and to come here to find and enjoy the important information we provide. Comments containing obscene or vulgar language, abuse, personal attacks or hate speech of any kind, or offensive terms will be removed and the user reported to Facebook.
*Protect your own personal privacy*
Don't include your email address, phone numbers or home addresses on the public wall. If you need to report an issue to us or we ask you for more information, please use the private message function of our page or email [email protected]. Be aware that, depending on your Facebook profile privacy settings, by participating on Council's page, you may be making your information accessible to other people or organisations accessing Facebook. Cairns Regional Council will not seek or collect your personal information from Facebook.
*COUNCIL STAFF PLEASE NOTE *
Your personal interactions on our page are governed by your employment code of conduct and Council's official Media Policy and Admin instructions. DO NOT post full names, email addresses, direct line phone numbers, personal details or similar information about other Council staff on this page or any other page on Facebook. Similarly do not provide official comment or make comments on behalf of Council on any matter unless you have been previously authorised by the CEO, GM or Manager of Marketing Communications. If you are a Council staff member concerned about making comments or posting information, check with the Manager, Marketing & Communications at Cairns Regional Council.
