Cook Shire Council

Cook Shire Council Cook Shire Council page Welcome to the official Cook Shire Council page. These guidelines ensure everyone can engage safely and respectfully.

This space connects our community with Council news, services, and initiatives. This page is managed in accordance with Council's Social Media Policy. Our commitment
As outlined in our Customer Service Policy, we will:
• Treat you with courtesy and respect
• Provide necessary and relevant information
• Respond to social media enquiries within 3 working days (business hours: Monday-Friday, 8:30am-4

:30pm AEST)
• Value and protect your privacy

Community Standards
Expected behaviour
• Be respectful: Treat staff, councillors, and community members with courtesy
• Be constructive: Engage in meaningful dialogue, even when disagreeing
• Stay on topic: Keep comments relevant to the post
• Be appropriate: Use family-friendly language suitable for all ages
• Be lawful: Comply with all laws and respect intellectual property

Unacceptable Content
We will remove content that:
• Threatens, harasses, bullies, or intimidates others
• Contains hate speech or discriminatory language
• Is sexually explicit or exploits minors
• Violates privacy (doxxing or sharing personal information)
• Uses excessive profanity or abusive language
• Spreads deliberate misinformation
• Constitutes spam, advertising, or impersonation
• Infringes copyright

Consequences
Violations may result in warnings, temporary restrictions, permanent bans, police referral, or legal action as appropriate. Works requests and complaints
This page is NOT for reporting or requesting:
• Road repairs or infrastructure works
• Water, wastewater, or waste issues
• Building/planning applications
• Formal complaints
• Urgent service requests

Any of these types of requests through social media will be advised that they must be submitted through the following official channels:
• Online: www.cook.qld.gov.au/council/report-a-problem/
• Phone: (07) 4082 0500
• Email: [email protected]
• In person: 10 Furneaux Street, Cooktown
• By post: PO Box 3 Cooktown, Qld 4895
• After hours: (07) 4082 0500

Using official channels ensure your request is logged, tracked, and addressed according to service standards. Moderation
Our approach
- Regular monitoring during business hours
- Fair and consistent application of standards
- Community reporting encouraged (use "Report" function)
- Consideration of Human Rights Act 2019

Response times
• Emergency matters: Immediate referral to authorities
• Serious violations: Removed as soon as identified
• General moderation: Within 3 working days
• Enquiries: Responded to within 3 working days

Appeals
Email [email protected] (Subject: Social Media Appeal) with details. Response within 10 working days. Privacy
This is a public forum. Comments are visible to everyone. Do not share sensitive personal information. For confidential matters, contact Council directly. We comply with Information Privacy Act 2009 (QLD). Related Policies
• Customer Service Policy (V2.0, November 2023)
• Responsible Customer Conduct Policy (V1.0, September 2024)
• Social Media Policy (V3.0, November 2024)
• Administrative Action Complaints Management Policy
Available at: www.cook.qld.gov.au/council/governance/policies/

*These guidelines comply with Facebook's Community Standards and may be updated periodically.*

📢 Telstra network maintenance in Coen Telstra will be carrying out overnight maintenance in Coen on Thursday 20 August (...
14/08/2026

📢 Telstra network maintenance in Coen

Telstra will be carrying out overnight maintenance in Coen on Thursday 20 August (midnight–6am) to repair a damaged fibre cable, with mobile and other services possibly disrupted for up to 6 hours during this time. 📵

Telstra mobile customers will receive an SMS ahead of the works. NBN, satellite internet, landline and other providers' mobile services won't be affected.

Full details, including Triple Zero access and advice for medical device and EFTPOS users, visit the website:
https://www.cook.qld.gov.au/2026/08/14/telstra-network-maintenance-in-coen/

Your weekly aqua aerobics routine doesn't have to stop!Missing your time in the pool? Join Peta for a fun, friendly low-...
14/08/2026

Your weekly aqua aerobics routine doesn't have to stop!

Missing your time in the pool? Join Peta for a fun, friendly low-impact fitness class designed to keep you moving while the Cooktown Swimming Pool is temporarily closed.

Featuring the same gentle style of movement you know and enjoy, these one-hour classes include strength and balance exercises, mobility and stretching, with seated and standing options available.

Suitable for all fitness levels.

📍 Cooktown Events Centre
💲 $5.50 per class

Come along, stay active and catch up with familiar faces until it's time to get back in the water.

Visit the website for more details:

https://www.cook.qld.gov.au/2026/07/31/keep-moving-while-the-pool-is-temporarily-closed/

🌼 SAVE THE DATE: SPRING INTO THE MARKETS! 🌼Time to tackle those cupboards, clear out the shed and get stuck into your sp...
13/08/2026

🌼 SAVE THE DATE: SPRING INTO THE MARKETS! 🌼

Time to tackle those cupboards, clear out the shed and get stuck into your spring cleaning!

On Saturday 12 September, we're encouraging the whole community to BUY • SWAP • SELL • TRADE at the Cooktown Markets.

And there's even more reason to give it a go – Council's once-off non-food market stall fee has been reduced from $29 to just $10! 🙌

👗 Clothes you don't wear?
🧸 Kids' gear they've outgrown?
🪴 Plants, books, tools or household treasures looking for a new home?

Don't throw it – sell it, swap it or rehome it! ♻️💰

Sporting clubs and community groups – start thinking about getting involved too. It could be a great opportunity to raise some funds.

📅 Saturday 12 September 2026
📍 Cooktown Markets
⏰ 7am – noon
💲 Once-off non-food market stall: just $10

This is just the Save the Date – there's plenty more to come! For now, start cleaning, sorting and putting aside those treasures.

👉 Want to hold a stall? Complete Council's Market (Non-Food) Stall Application here: https://bit.ly/4zgI8pg

Questions about stall applications or requirements? Contact Cook Shire Council on 4082 0500 and our team can help.

🧹 GET SPRING CLEANING, COOKTOWN! 🧹

13/08/2026

🤠 WANTED: BATTERIES IN DISGUISE 🔋👀

They’re hiding in bathrooms, toy boxes, sheds, drawers and cupboards all over Cook Shire — and some are better disguised than others.

Meet a few of our most wanted battery bandits. 🪥💨🔋

Think you’ve got some hiding at your place? Round ’em up!

Bring your eligible household batteries and battery-powered items to a participating Cook Shire Waste Transfer Station and earn entries into the Battery Round-Up Challenge, with more than $1,700 in prizes to be won! 🏆

Go it alone or round up a team with your household, school, sporting club or community group.

⭐ The more batteries you round up, the more chances you have to win!

👉 Find out what to look for, where to take them and how to enter:
cook.qld.gov.au/roundemup

🌿 Create, connect and unwind.Looking for a chance to slow down, get creative and spend some time with other women in the...
12/08/2026

🌿 Create, connect and unwind.

Looking for a chance to slow down, get creative and spend some time with other women in the community?

Free Women’s Creative Recovery Workshops are coming to Laura and Rossville, with eight sessions of relaxed, hands-on creative activities including weaving, natural dyeing and more.

✨ No experience needed
🎨 All materials provided
☕ Snacks provided
💚 No bookings required

Head to the website for all the details and come along ready to create, connect and enjoy some time together.
https://www.cook.qld.gov.au/2026/08/12/womens-creative-recovery-workshops-coming-to-laura-and-rossville/

💡National Science Week is bringing science a little closer to home, with an afternoon of interactive STEM activities at ...
12/08/2026

💡National Science Week is bringing science a little closer to home, with an afternoon of interactive STEM activities at Cooktown Library.

Come along, get curious and discover just how much fun learning can be.

📅 Thursday 20 August
🕒 3:00pm – 4:30pm
📍 Cooktown Library

Free for primary school-aged children. Parent or carer supervision is required.

https://www.cook.qld.gov.au/2026/07/21/get-creative-at-the-cooktown-library/

Address

10 Furneaux Street
Cooktown, QLD
4895

Opening Hours

Monday 8:45am - 4:45pm
Tuesday 8:45am - 4:45pm
Wednesday 8:45am - 4:45pm
Thursday 8:45am - 4:45pm
Friday 8:45am - 4:45pm

Telephone

+61740820500

Website

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