24/08/2026
Being Rural, some important safety information in regards to contacting 000.
What to do if your 000 call doesn't seem to be connecting?
Your mobile service will connect to the closet tower regardless of who your carrier is.
The emergency camp-on process can take time to connect to another network. Generally, there will be silence on the line while this happens. If your initial call doesn't connect within around five seconds, hang up and try again immediately
On subsequent attempts, stay on the line for up to 60 seconds to give your phone the best chance to connect
All phones are different: if emergency camp-on is available, iPhone will show 'SOS' or 'SOS only' depending on iOS version. Android will show 'Emergency calls only', 'No service – emergency calls only' or a small SOS icon.
***If your phone shows 'No service', there is no mobile network coverage available where you are and you will not be able to call 000 using a mobile network. You may also see a satellite connection on some phones - but the same applies as 000 can't currently be reached over satellite. ****
Look for other ways to get help while you're holding the line
Emergency camp-on won't work if you are out of range of any network. In this situation:
Use a landline phone or public phone, if available
Connect to Wi-Fi and use Wi-Fi Calling on your device
More information
If you cannot connect to 000, keep yourself safe, move away from danger if possible, help others where safe to do so, seek help from people nearby or, use any available means to contact emergency services.