Northern Territory Consumer Affairs

Northern Territory Consumer Affairs Consumer Affairs is the fair trading and consumer protection regulator for the Northern Territory.

Our role is to inform consumers and businesses of their rights and responsibilities while helping resolve conflicts through alternative dispute resolution. Consumer Affairs is part of the Northern Territory Government Department of the Attorney-General and Justice with offices at Casuarina and Alice Springs. Consumer Affairs is now using social media to keep you more informed about what we do.

Online reviews can be helpful, but not all reviews are created equal! ⭐🛍️Reviews are a great way for Territorians to mak...
11/06/2026

Online reviews can be helpful, but not all reviews are created equal! ⭐🛍️

Reviews are a great way for Territorians to make informed choices, but you have the right to expect them to be honest, independent, and genuine.

Businesses should not:

• Ask friends or family to write reviews without disclosing their connection to the business
• Ask people who haven’t used their products or services (or a competitor’s) to leave a review

You can ask friends, family, or community pages for recommendations, but remember their opinions may not be fully independent.

🔍 Reviews are useful but never rely on them alone - always research thoroughly, especially for big purchases.

Keep an eye out for mould in your home this winter 👀During the colder months in Central Australia, your home is more pro...
09/06/2026

Keep an eye out for mould in your home this winter 👀

During the colder months in Central Australia, your home is more prone to getting mould, which can trigger respiratory issues. In the Top End it's an issue in the build up and wet season.

Ventilation is key! Remember to open your doors and windows each day.

For more information on mould removal, visit https://nt.gov.au/wellbeing/healthy-living/mould-growth

Children’s winter pyjamas can be warm and cozy, but they can also be highly flammable 🔥Avoid buying loose fitting nightw...
08/06/2026

Children’s winter pyjamas can be warm and cozy, but they can also be highly flammable 🔥

Avoid buying loose fitting nightwear that could catch alight and keep children away from open flames and heaters.

For more winter safety tips, visit www.productsafety.gov.au/wellwinter

The weather is getting cooler ❄ But before you turn the heat up, keep this in mind. Heaters and fireplaces can be danger...
05/06/2026

The weather is getting cooler ❄ But before you turn the heat up, keep this in mind.

Heaters and fireplaces can be dangerous if not used correctly.

Always place heaters on flat surfaces and keep them at least one metre away from anything that could burn such as curtains, clothing or bedding.

Never leave heaters or fires unattended or running overnight.

For more winter safety tips, visit www.productsafety.gov.au/wellwinter

⚠️ Consumer Alert – Robot My LifeConsumers who have purchased products or services through Robot My Life should be aware...
05/06/2026

⚠️ Consumer Alert – Robot My Life

Consumers who have purchased products or services through Robot My Life should be aware that the company operating the business licence, Ideate Consulting Pty Ltd, is currently in liquidation and has ceased trading.

As a result, repairs, maintenance, replacements, returns, refunds and warranty services are no longer available through the company.

Consumers who believe they are owed money may be able to lodge a claim with the Liquidator.

Find out what this means for affected consumers and how to lodge a claim: https://consumeraffairs.nt.gov.au/news/2026/robot-my-life-operator-in-liquidation

⚠️ Beware of unsolicited road marking and bitumen work offersWe've received a report of a trader approaching a local org...
03/06/2026

⚠️ Beware of unsolicited road marking and bitumen work offers

We've received a report of a trader approaching a local organisation in Darwin, claiming to have "leftover materials" and offering to carry out road marking work on the spot because their crew was allegedly leaving the Territory the next day.

The organisation became concerned after conducting some basic checks and declined the offer.

This approach shares some common warning signs associated with so-called "bitumen bandit" scams, including:

• Unsolicited door-to-door offers
• Claims of leftover materials from another job
• Pressure to make a quick decision
• Requests for cash payments
• Limited or difficult-to-verify business details

Before agreeing to any work:

✔️ Research the business
✔️ Check ABN and licensing details
✔️ Get written quotes
✔️ Compare multiple providers
✔️ Never feel pressured to decide on the spot

If someone approaches you with a similar offer, report it to NT Consumer Affairs on 1800 019 319 and help protect others in our community.

Just moved into your new home? Congratulations! 🏡✨Once the excitement settles, it’s important to take the time to carefu...
02/06/2026

Just moved into your new home? Congratulations! 🏡✨

Once the excitement settles, it’s important to take the time to carefully inspect your home and property for any defects. Spotting issues early can save you time, stress and money later on.

Here’s what you need to know:

🔍 You have 1 year from the Certificate of Occupancy to report non-structural defects

🏗️ You have 6 years from the Certificate of Occupancy to report structural defects
Knowing your timeframes helps you protect your investment and act with confidence.

Find out more about residential building disputes and your rights on our website 👉
https://consumeraffairs.nt.gov.au/for-consumers/residential-building-disputes

Renting in the NT and thinking about getting a pet? 🐾🏠New pet laws apply to Northern Territory residential tenancy agree...
02/06/2026

Renting in the NT and thinking about getting a pet? 🐾🏠

New pet laws apply to Northern Territory residential tenancy agreements signed after 1 January 2021. Under these laws, tenants may keep a pet at the rental property, as long as the pet is not restricted or prohibited and is reasonable for the type of premises - including its fixtures, fittings and appliances.

Before getting the pet, the tenant must notify the landlord before getting the pet. If the landlord does not respond within 14 days, approval is deemed to have been granted. The landlord may object, but must provide their reasons to the tenant in writing and apply to the Northern Territory Civil and Administrative Tribunal (NTCAT).

This is a big change from the past, when allowing a pet was entirely up to the landlord and the lease conditions.

There are important rules and responsibilities for both tenants and landlords when it comes to pets in rental properties, so it’s worth understanding your rights and obligations.

Find out more on our residential tenancies webpage 👉
https://consumeraffairs.nt.gov.au/for-consumers/residential-tenancies

Renting in the NT? 🏡Whether you’re renting a unit, house or room, it’s important to understand your rights and responsib...
01/06/2026

Renting in the NT? 🏡

Whether you’re renting a unit, house or room, it’s important to understand your rights and responsibilities.

Always read your lease carefully, keep records of payments and condition reports, and know the rules around security deposits, rent increases and repairs.

Being informed helps avoid disputes down the track. Learn more here with the Guide to Renting in the NT:https://consumeraffairs.nt.gov.au/_resources/documents/for-consumers/residential-tenancies/guide-to-renting-in-the-nt.pdf

Fuel prices adding up? ⛽Fuel costs can vary widely across the Territory. MyFuel NT helps you compare fuel prices in your...
31/05/2026

Fuel prices adding up? ⛽

Fuel costs can vary widely across the Territory. MyFuel NT helps you compare fuel prices in your area so you can find the best deal before filling up. A quick check can save you money every week - especially if you drive regularly or travel long distances.

Download the FREE MyFuel NT web app: https://myfuelnt.nt.gov.au/

Address

Level 1, The Met Building, 13 Scaturchio Street
Darwin, NT
0810

Opening Hours

Monday 8am - 4pm
Tuesday 8am - 4pm
Wednesday 8am - 4pm
Thursday 8am - 4pm
Friday 8am - 4pm

Telephone

+611800019319

Website

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