27/07/2026
Good evening all, an update to this afternoons AusAlert message, I do hope you all received it but if you didn’t please read this from the relevant Gov department.
Cheers Steve
REASONS FOR NO ALERT.
The system works a bit differently to a normal text message. Instead of sending a message to individual phone numbers, it uses nearby 4G and 5G mobile towers to broadcast an alert to compatible phones in a particular area. The idea is that, during a real emergency, authorities will be able to warn a large number of people quickly, even if they do not have a particular app installed.
There are a few reasons why some people may not have received the test message. Their phone may not have been compatible, the software may not have been up to date, the phone could have been switched off or in aeroplane mode, or it may not have been properly connected to a mobile tower when the alert was sent.
It is also possible for two people standing in the same place to have different experiences. They might be using different phone models, different mobile providers or be connected to different towers. One phone might receive the alert straight away, another might receive it later, and another might not receive it at all.
That is exactly why they carried out a national test before relying on the system during a real emergency. It gives the government, emergency agencies, telecommunications companies and phone manufacturers a chance to see what worked, where there were gaps and what needs to be improved.
They will now go through the results, including which towers successfully sent the alert, which devices received it and the feedback from people who experienced problems. We should receive a more detailed report once that work has been completed.
Not receiving the test does not automatically mean your phone will never receive an emergency alert, but it is worth checking that your phone’s software is up to date and that emergency alerts are enabled in your settings.
People can also provide feedback here: https://www.ausalert.gov.au/feedback and they should also reach out their Federal MP who can look at individual spots that may have had issues.
AusAlert national test: a Critical Alert will be sent to compatible devices at around 2 pm AEST today, Monday 27 July 2026