The Glamorgan Vale Water Board is a statutory body operating under the provisions of the Water Act 2000 and the Water (Services and Reliability) Act 2008 and their associated subordinate legislation. Who can be charged for Rural Water from the Glamorgan Vale Water Board? By Section 572 of the Water Act 2000 the Glamorgan Vale Water Board (The Board) may make and levy rates and charges in respect o
f any land within the GVWB Water Supply Area Plan AAP22179 (Area) which is subject to rating under that Act. This plan includes the areas of Fernvale, Vernor, Glamorgan Vale, Fairney View, Borallon, Wanora, Marburg, Haigslea and Lark Hill. A copy of the Area is available at our office at 694 Glamorgan Vale Rd Glamorgan Vale. All properties within the Area can be charged for an allocation of rural water. Rural water is unfiltered River Water pumped directly from the Brisbane River into GVWB Tanks and delivered through our pipeline infrastructure by gravity to properties serviced by GVWB. Rural Water is not for human consumption. How is revenue raised by the Glamorgan Vale Water Board used? The Board acts as a Not for Profit Organisation. All revenue is used to manage and maintain the assets of the Glamorgan Vale Water Board ensuring that the Board can deliver reliable rural water to the properties within the Water Supply Area Plan AAP 22179. How often do I receive an invoice? Meters are read twice a year in December and June. You are invoiced twice a year in January and July. Your water allocation is paid in advance and any excess used in the previous period is included in your next invoice. How do we calculate how much to charge? All properties within the GVWB Water Supply Area Plan (Area) are subject to a rating. The board fixes a rate per hectare which is applied to all land contained in the Area. This rate is reviewed annually and is calculated to meet the financial requirements of your Not for Profit Category 2 Water Authority. The Glamorgan Vale Water Board uses an allocation method. Each property is allotted an allocation of water based on the area of land, the land usage and the number of tenements (council approved dwelling) on the property. Properties that are unconnected to GVWB infrastructure and not specifically exempted by GVWB Policy will be charged at 75% of the Connected Rate. For a detailed explanation on how we calculate the charges on your water assessment notice please contact the office on 0754 266 800. How much water do I get? The allocation of water is based on the number of hectares and the number of tenements (Dwellings recognized by the local Council) on your property. For example a connected property of 6 hectares and 1 tenement would receive an allocation of 6 kilo litres per hectare plus 294 kilo litres per tenement. A total annual allocation of 330 kilo litres charged at the rate set annually by the Rate Resolution. Phone the office for a more detailed explanation. Where does the Rural Water come from? GVWB Rural water is pumped from the Brisbane River at Vernor and Wanora and is delivered to our 6 Reservoir Sites. Water is delivered to you through a system of gravity fed pipelines of varying sizes and lengths depending on your location. Rural water is unfiltered River Water and is not for Human Consumption. What if I am unconnected to Glamorgan Vale Water Board Infrastructure? All properties within the GVWB Water Supply Area Plan are subject to a rating. Which Tank supplies my Rural Water? CLIVE ST TANK: Applewoods Lane, Clive St, Chatham St, Fox St, Macaulay St and Erskine St. GLAMORGAN VALE TANKS: Muckerts Lane, Ogg Rd, Old Fernvale Rd, Wernowskis Rd, Barretts Rd, Smallwoods Rd, Hecks Rd, Adams Rd, Fernvale Rd, O’Leary Rd, Theuerkaufs Rd, Fairney View Fernvale Rd, McCulkins Lane, Millar Rd, 1355 to 1270 Brisbane Valley Highway, Allen Rd, Valma Lane, Harris Rd, 295 to 816 Glamorgan vale Rd, Strasburg Lane, 648 to 697 Marburg Rd. FREESES RD TANK: Freeses Rd, Voss Rd, Voigts Rd, 91 to 648 Marburg Rd, Larkhill Boundary Rd, Strasburgs Rd, Linnings Rd, Bachmann Rd, Cooper Rd, Tatham Rd, Noble Rd 182 Claus Rd, Kurrajong Lane, Muche Rd, Steinhardts Rd, Stuhmckes Rd. OFFICE LANE TANK: Office Lane, Hannah Lane533 to 547 Claus Rd, 884 to 1254 Glamorgan Vale Rd 551 to 663 Brisbane Valle Hwy. WANORA TANK: Wanora Rd, 785 to 1028 Brisbane Valley Hwy, By Rd, Leschkes Rd, Randalls Rd, 1509 to 1167 Pine Mountain Rd, and Brown Rd. DRAPERS TANK: Drapers Rd W, Lloyds Rd, Warren Rd, 552 to 674 Brisbane Valley Hwy, Pine Mountain Rd and Hills Rd. Can I be exempted from rating? The GVWB serves the community. The only revenue received by the GVWB comes from the rating process. If your property is above the 130 contour line or if the infrastructure required connecting your property is greater than 500 meters you can apply to be exempted from rating. Why does my rural water pressure vary? High demand can result in low water pressure. The timing of use may affect your pressure. Pumps as a rule operate over night except on weekends to take advantage of lower electricity tariffs. Some areas will have higher pressure when pumps are operating. Some areas will be on a higher contour than others and water pressure may vary. The Board cannot guarantee your water pressure. The Board recommends that you install a storage tank and delivery system that will ensure that you have water when you need it. Which Tank suppi
Why is my rural water discoloured? Rural water is sourced from the Brisbane River. The water is not treated or filtered. If there has been recent rain the water may be discoloured. A recent break may result in dirty water. If your water quality is affected call the office on 0754 266 800. Why does my rural water have an unpleasant odour? From time to time there may be odours in your rural water. Odour may be the result of stagnant water in the pipework as a result of low usage. If the odour persists call the office on 0754 266 800 and we can arrange for your water line to be flushed. How can I use my Rural Water Allocation? Rural water is to be used for limited domestic use, gardens and livestock. Remember, rural water is pumped directly from the Brisbane River. Rural water is unfiltered and untreated. Do I have to notify Glamorgan Vale Water Board if I sell my property? If you change your address or sell your property you need to notify GVWB. The only way we know if there are changes to your property details is if you let us know. To keep our data base up to date please notify the office on 0754 266 800 or email [email protected]. What do I do if I am not happy with my bill or with any decision made by the Glamorgan Vale Water Board? If you have questions relating to your invoice or any decisions made by the Board please contact the office on 0754 266 800 immediately. If you do not get a satisfactory reply you can ask to speak directly to one of our directors. If you are not satisfied with the Boards decision you can submit an Application for an Internal Review of an Original Decision. This process is legislated under the Water Act 2000 Section 863. This form can be sent to you on request from the office. The board will meet to review the decision within 20 days and send you a Response to Application for an Internal Review of an Original Decision within 30 days of their review. If you are not satisfied with this response you can present your case to the Land Court (Section 878 of the Water Act 2000). I recommend that you familiarise yourself with the Water Act 2000 legislation regarding decisions made by the Board and be guided by this legislation and its requirements.
