The Lane Cove Council Facebook and Instagram pages are here for Council to engage with the Lane Cove community, providing a safe and open place for enquiries, discussion, feedback and exchange of ideas. We aim to respond to all enquiries, questions and comments within one business day but if the enquiry is urgent or out of hours, please contact Council by calling 9911 3555. as a comment on a post)
, we may direct further communication with you via Direct Message to gather the relevant information. We actively monitor our social media channels during business hours; however, we will keep you informed of events, news and activities after hours and on weekends via scheduled posts. During emergencies, we will be here to provide you with up-to-date information as quickly as possible. Council supports Facebook’s Terms of Use, and encourages all users and visitors to our page to support them too. The terms can be found here: www.facebook.com/legal/terms
If you’d like to engage and interact with us and other members of the community on our page, we have a few guidelines:
- Lane Cove Council does not accept responsibility for followers’ comments on this page. They are not representative of the opinions of Lane Cove Council, nor do we confirm their accuracy.
- Please be kind and show respect for other people and their opinions.
- Do not use offensive language.
- Protect your (and others’) privacy by not including names, email addresses, home addresses or any identifying features of your/others’ home. Please send us a DM if you would like to provide us with any sensitive information.
- The act of Lane Cove Council “liking” or “following” an organisation, business, group, individual person, location or event through social media platforms does not indicate that Lane Cove Council endorses the products, views, activities or services relating to the “liked” or “followed” entity, business or group.
- Authorised Administrators may remove comments or posts should they be:
o Using insulting, threatening or provocative language, inciting hatred or including inappropriate language
o Abusive, harassing, threatening or violating the legal rights of others including personal privacy and intellectual property
o Misleading, deceptive, false, defamatory, or libellous
o Containing advertising that could be perceived to be a Council-supported initiative or business when this is not the case
o Dominating Council’s social media pages for the individual’s purposes
o Irrelevant to the themes being discussed
To read Council’s Social Media Policy, please visit: https://bit.ly/3fzlSj0.
