Please note that our social media accounts are monitored 9am-5pm, Monday to Friday (excluding public holidays). Rules of engagement with Yarra Ranges Council's Social Media Channel:
We actively encourage our community to participate in council’s social media channels, whether it be asking questions, providing ideas, or posting general comments and complaints. While we encourage open conversation
and debate, we also expect those participating in discussion to behave in a respectful manner both towards other participants, and Council. We reserve the right to moderate and delete comments that are:
- Knowingly false, factually inaccurate, or a mischievous complaint/statements
- Misleading, obscene, off-topic, sexist, racist, discriminatory in nature or spam
- Overly promotional or commercial in nature
- Unlawful or incite others to break the law
- Posts that include links to closed groups or communities
- Defamatory comments or harassing of our employees, volunteers or the participants in our channels
- Information that may compromise the safety or security of the public
- Repetitive posts copied and pasted or duplicated by single or multiple users
- Any other inappropriate content or comments as determined by Yarra Ranges Council
We also reserve the right to block users who repeatedly breach the above guidelines. If the breach is considered to be serious, Yarra Ranges Council may choose to blocks users immediately. Our team will do all we can to answer your questions about Council services on social media, however sometimes they might need to be resolved through other channels. If we can’t answer your query, your next best point of contact is to reach out to our customer experience team either by calling 1300 368 333 or emailing [email protected].
