08/06/2026
For years, Julie has been on the other end of the line at 1800 My Options, part of a team that has supported more than 50,000 calls from people across Victoria trying to access abortion care and reproductive health services.
Every day, Julie picks up the phone at 1800 My Options and helps someone navigate their next step. Most are trying to access abortion care. Many are doing so while extremely concerned, balancing time, cost and a system that is not always easy to understand.
“Most people start the conversation feeling worried and confused. Worried about getting an abortion in time and confused about where to access one”, Julie says.
What should be straightforward often is not. People are quoted costs they cannot afford. Others are sent in circles or given the wrong information. Some have already been turned away.
So they call, hoping someone can help make sense of it all.
“It’s all about reassuring people in the moment, sitting with any distress and supporting them in their reproductive choices” she says.
Some callers are navigating far more than the health system alone. “Many of them are also trying to navigate their lives in the face of family violence, sexual assault, complex health issues, financial distress, reproductive loss”.
“I’m always in awe of their resilience,” Julie says.
Over time, it is not just the calls that stay with her. It is the people behind them.
Because for every difficult call, there is also a turning point. A moment where confusion becomes clarity, concern becomes confidence. Where someone finds a way forward. And often, it starts with people just like Julie, doing small but incredibly powerful things.