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NDIS Quality and Safeguards Commission

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Penrith, NSW
NDIS Quality and Safeguards Commission

An independent agency established to improve the quality and safety of NDIS supports and services.

The following Community Guidelines apply to the NDIS Commission's social media channels, including Facebook:
• Confidentiality and sensitivity are central to the NDIS Commission’s concerns. For this reason, content that may be potentially upsetting, triggering or confronting to our community will be removed from our public page. The NDIS Commission is committed to supporting the community in comi

ng forward with your concerns, and we encourage you to use our safe and confidential services to do so, which include an online complaints contact form, telephone and in-person services.
• Comments that advertise third party events will be deleted.
• Content that we deem abusive, bullying or explicit in nature will be removed and its authors blocked.
• Any content that we deem discriminative, hateful or unlawful will be removed and its authors blocked.
• Reposts or shares do not constitute endorsements of views.
• The NDIS Commission’s social media channels are managed between the hours of 9am-5pm, Monday-Friday. We will endeavour to respond to you within 2 business days.
• If you have concerns about any content on our page, whether it has originated from the NDIS Commission or from a member of our community, please contact us immediately on [email protected]

03/09/2026

We're focusing our efforts where the risks are greatest.

To help ensure people with disability receive safe, high-quality NDIS supports and services, we've identified three priority areas for 2026-27.

👉 Swipe through to see where we’re focusing our regulatory attention this year.

02/09/2026

The NDIS Commission welcomes a Federal Court decision to fine a support coordinator $180,000 for providing NDIS services after being banned.

The Court described Lynette Peters’ conduct as "serious, calculated and deliberate".

The NDIS Commission will not hesitate to take strong action against anyone who breaches a banning order, especially when their actions put people with disability at risk.

We are committed to protecting the integrity of the NDIS scheme and ensuring those who seek to take advantage of it are held to account.

Read the full judgment here: https://bit.ly/4qQjeJy

01/09/2026

What does the next phase of the NDIS Commission look like?

Our newly released Corporate Plan 2026-27 sets out the roadmap that will guide our work in the years ahead.

Read the Corporate Plan here: https://bit.ly/4qLDYBX

31/08/2026

A sleepover shift isn’t the same as active overnight supports. Do you know the difference?

During a sleepover shift, workers can sleep unless the participant needs support. Active overnight supports are different – workers must remain awake during normal sleeping hours to provide support.

The difference matters, but it’s not the only thing NDIS providers and workers need to know. Sleepover shifts also need to be set up appropriately to support worker safety, manage fatigue and prevent harm to participants.

Learn more about sleepover shifts and your obligations here: https://bit.ly/4iTkoyJ

28/08/2026

🚨 Important reminder for unregistered Supported Independent Living (SIL) providers:

Now is the time to apply for registration if you want to continue providing SIL under the NDIS.

If you do not intend to apply for registration, you need to notify the NDIS Commission. You must stop providing SIL and support affected participants to transition to a registered provider by 1 October 2026.

It is a serious offence to provide SIL on or after this date without having applied for registration. The maximum penalty is up to 2 years’ imprisonment, a fine of 120 penalty units, or both.

Haven’t applied yet? Find out what you need to do here: https://bit.ly/4wLwxMu

27/08/2026

Bookmark this resource before choosing an NDIS provider or support worker 🔖

The Digital Compliance Register is a free tool that lets you check whether we’ve taken any compliance actions against a provider or worker. It’s a quick and easy way to learn more before deciding who supports you.

Explore the Register here: https://bit.ly/digital-compliance-register

25/08/2026

Have your say on proposed NDIS new framework planning and NDIS support rules.

We are making changes to the NDIS to ensure it is sustainable for future generations.

The proposed rules explain how support needs assessments and budgets could work under a new planning approach. We're working with states, territories and the disability community on these changes.

We want to hear from NDIS participants and the disability community to help shape the final rules.

🗓️ Consultation closes at 11.59 pm AEDT on 14 October 2026.

For more information, see the comments below. 👇

24/08/2026

There are new laws for the NDIS.

These changes will help the NDIS Commission prevent harm and exploitation to participants, and hold providers to account.

Key changes include:

- New offences for providing false or misleading information and intentionally destroying records to defraud the NDIS
- New offences for providers offering kickbacks and inducements
- Stronger protections for whistleblowers who report wrongdoing.

Read more about these changes at https://bit.ly/4qvYBCe

21/08/2026

East Kimberley – we’re coming to you! 👋

Join us at a participant drop-in session or provider forum next week to learn about:
• Participant rights
• Provider responsibilities
• Where to go if you have concerns about NDIS supports or services

To learn more, call us on 1800 035 544 or email us at [email protected]

20/08/2026

Do you work in behaviour support?

We have a range of resources to support your work and help you stay informed about your obligations, including guidance on:

- Behaviour support assessments
- Restrictive practices
- Behaviour support plan implementation, monitoring and review

You’ll find these resources on our website, along with templates, checklists and resources to help participants understand their rights.

👉 Visit our website to explore the full range: https://bit.ly/BehaviourSupport

Address

Penrith, NSW

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+611800035544

Website

https://www.ndiscommission.gov.au/about/contact

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