Energy & Water Ombudsman WA

Energy & Water Ombudsman WA Energy and Water Ombudsman WA independently investigates and resolves complaints about energy and water providers in Western Australia.

The Energy and Water Ombudsman is an independent, impartial body that investigates and resolves complaints about electricity, gas and water providers in Western Australia. Our services are free and available to everyone. Residential and small business customers can complain about the electricity, gas and water providers listed on our website. If you have a complaint, contact your provider and if i

t is not resolved, you can contact us. For more information or to make a complaint call us on 1800 754 004 or visit https://energyandwater.ombudsman.wa.gov.au/

We are currently seeking applications for the 2026-2027 Clerkship program from high calibre law students. The program wi...
31/07/2026

We are currently seeking applications for the 2026-2027 Clerkship program from high calibre law students. The program will be offered during the summer university vacation for a period of four weeks.

Students undertaking the clerkship will be exposed to a full range of the activities of the office of the Ombudsman through research and hands-on participation in the functions of the office and will be mentored by senior members of staff.

The Ombudsman also undertakes the role of the Energy and Water Ombudsman and is the Charitable Trusts Commissioner.

https://search.jobs.wa.gov.au/jobs/clerkship-2026-2027-perth-metropolitan-western-australia-australia

Applications close 1pm Monday 17 August 2026, and offers will be made at 9:00am on Friday 2 October 2026.

Earlier this week our team presented at the City of Mandurah's Speaker Spotlight, talking directly with community member...
30/07/2026

Earlier this week our team presented at the City of Mandurah's Speaker Spotlight, talking directly with community members, organisations and support services about how we can help with complaints in the Peel Region.

Together with Consumer Protection WA, Australian Financial Complaints Authority, Telecommunications Industry Ombudsman, NDIS Quality and Safeguards Commission, Health and Disability Services Complaints Office (HaDSCO) and Equal Opportunity Commission WA, our team also went to the Peel Development Commission.

Meeting with team members of the Peel Development Commission, CEOs, Brett Hill Deputy Chair of the Winjan Aboriginal Corporation, and staff members of community organisations, they were able to better understand the needs of the organisations attending and discuss how we can assist.

This outreach is part of the Ombudsman’s ongoing Regional Awareness and Accessibility Program. It’s important our staff hear directly from people in regional and communities about the problems they have with government services and energy and water providers, and raise awareness of our services for all Western Australians.

Have a yarn with our friendly staff in the Kimberley this week. Our staff, together with Consumer Protection WA and Lega...
28/07/2026

Have a yarn with our friendly staff in the Kimberley this week. Our staff, together with Consumer Protection WA and Legal Aid WA, will be at the Department of Justice WA Aboriginal Justice Open Days this week in these communities:

Tuesday 28 July
9.30am to 3pm
Homemaker Building Yakanarra

Wednesday 29 July
9.30am to 3pm
Wangkatjungka Community

Thursday 30 July
9am to 4pm
Fitzroy Crossing Recreation Centre, Fitzroy Crossing

This community engagement is part of the Ombudsman’s ongoing regional outreach. It’s important our staff hear directly from people in remote communities and raise awareness about our services for all regional and Aboriginal Western Australians.

This week our staff are in Newman, East Pilbara, talking with local community members and organisations about how we can...
22/07/2026

This week our staff are in Newman, East Pilbara, talking with local community members and organisations about how we can help with complaints.

Working together with the First Nations Foundation at the Financial Wellbeing Outreach along with the Australian Financial Complaints Authority, the team are answering questions and having a yarn about any matters with government services and energy and water providers.

The team have also met with the Shire of East Pilbara, Department of Communities, Kanyirninpa Jukurrpa Rangers, and other local community organisations to discuss the range of work the Ombudsman does and how we can assist.

This community engagement is part of the Ombudsman’s ongoing regional outreach. It’s important our staff hear directly from people in regional and remote communities, and raise awareness about our services for all Western Australians.

We are currently seeking a Records and Privacy Officer. This opportunity will be a permanent appointment. Aboriginal and...
21/07/2026

We are currently seeking a Records and Privacy Officer. This opportunity will be a permanent appointment.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position under Section 51 of the EOA 1984 as a measure to achieve equality and increase workforce representation of Aboriginal people.

Find our more at https://search.jobs.wa.gov.au/jobs/records-and-privacy-officer-perth-metropolitan-western-australia-australia
Applications close 1pm, Monday 3 August 2026.

The Ombudsman also undertakes the role of the Energy and Water Ombudsman.

A special thank you to our wonderful research intern Amy from The McCusker Centre for Citizenship at UWA for outstanding...
15/07/2026

A special thank you to our wonderful research intern Amy from The McCusker Centre for Citizenship at UWA for outstanding work in June and July 2026.

This is what Amy had to say about the internship:
“My experience as an intern at Ombudsman WA has been incredible. I’ve had the opportunity to learn more about the organisation and make contributions to several projects being undertaken. This practical experience supported by a team of supervisors has enabled me to apply my learning and experience and further develop my research and community engagement skills.”

We wish Amy all the very best with her honours research project and future career.

This year's NAIDOC Week theme,"50 Years of Deadly", celebrates five decades of recognising the strength, culture, achiev...
10/07/2026

This year's NAIDOC Week theme,"50 Years of Deadly", celebrates five decades of recognising the strength, culture, achievements and contributions of Aboriginal and Torres Strait Islander peoples. It honours the generations who have helped shape NAIDOC and the communities that continue to keep culture strong.
Throughout the week, Aboriginal and non-Aboriginal staff from across our office attended community NAIDOC events in Armadale, Mirrabooka and Northam, connecting with community members and celebrating Aboriginal culture, history and achievement.
We also held a NAIDOC morning tea, with staff sharing food featuring native bush flavours and taking time to learn, reflect and celebrate together.
Thank you to everyone who helped make this year's NAIDOC Week meaningful and memorable.

We are here for everyone and we try to be as accessible as possible when you need to contact us. That was the message wh...
03/07/2026

We are here for everyone and we try to be as accessible as possible when you need to contact us.

That was the message when Ombudsman Bevan Warner presented to Community Leaders at the Office of Multicultural Interests' Forum last Saturday 27 June at the Alexander the Great Club in Perth.

The Forum brought together representatives of new and emerging communities, who play an important role in sharing information through their networks.

Bevan spoke to community leaders about our role, our accessible website and other support like language services to make a complaint. He listened to the community leaders about their problems with government services and how we can raise our profile within their community.

Last week we were in Geraldton, talking directly with community organisations and support services about how we can hel...
30/06/2026

Last week we were in Geraldton, talking directly with community organisations and support services about how we can help with complaints in the Mid West.

The team met with the Bundiyarra Aboriginal Community Aboriginal Corporation and Geraldton Aboriginal Street Artwork Corporation, Regional Alliance West, Legal Aid WA, Youth Justice Services and the Greenough Regional Prison to discuss the range of work the Ombudsman does and how we assist.

We attended the Financial Counselling Western Australia Forum held in Geraldton where we were able to talk with financial counsellors in the region. There was a strong focus on ways we can support communities in regional WA experiencing financial hardship.

This outreach is part of the Ombudsman’s ongoing Regional Awareness and Accessibility Program. It’s important our staff hear directly from people in regional and remote communities about the problems they have with government services and energy and water providers, and raise awareness of our services for all Western Australians.

Read more: https://energyandwater.ombudsman.wa.gov.au/about-us/news-and-events/engaging-communities-mid-west

Address

Level 2, Albert Facey House, 469 Wellington Street
Perth, WA
6000

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm
Saturday 8:30am - 4:30pm

Telephone

+611800754004

Website

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