What are the opening hours?

Monday 8:30am - 4pm Tuesday 8:30am - 4pm Wednesday 8:30am - 4pm

Indian Ocean Territories - Consumer Protection WA

Home
Australia
Perth, WA
Indian Ocean Territories - Consumer Protection WA

Consumer Protection provides advice and support to traders and consumers in relation to fair trading

Consumer Protection helps consumers understand their rights and offers advice about faulty goods, refunds, warranties, after sales service and retail trading hours. We also assist tenants and landlords renting a residential property and business owners to find out about their legal responsibilities. If a problem arises, Consumer Protection offer steps consumers and traders can take to resolve a di

spute. If after taking these steps the problem still exists, Consumer Protection offers a free conciliation service.

𝗧𝗵𝗲 𝗜𝗻𝗱𝗶𝗮𝗻 𝗢𝗰𝗲𝗮𝗻 𝗧𝗲𝗿𝗿𝗶𝘁𝗼𝗿𝗶𝗲𝘀 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗮𝗿𝗲 𝗳𝘂𝗻𝗱𝗲𝗱 𝗯𝘆 𝘁𝗵𝗲 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮𝗻 𝗚𝗼𝘃𝗲𝗿𝗻𝗺𝗲𝗻𝘁.

05/09/2025

🌴 Live on Christmas Island or the Cocos Keeling Islands? Our Senior Regional Officer Joan will be visiting from 9th-19th September along with Ombudsman WA & Health and Disability Services Complaints Office (HaDSCO).

You can come and chat to us about renting, scams or problems with a service or product. We'd love to meet you 🥰

Keep an eye out for details of the group’s community events to be held on West, Home & Christmas Islands.

❓ Consumer Protection provides the islands with the same service provided to every other region in WA. It's funded by the Federal Government.

20/08/2025

Don’t get stranded in the wrong side of an investment!

Imagine the devastation of losing your life savings or superannuation to a very convincing investment or crypto scam?

Starting with a small payment and personal identification details for ‘account setup’, scammers gained the victim’s trust through some financial returns and gifts. They then aggressively demanded larger and larger payments in a combination of cryptocurrency and direct bank transfers to pay for fictitious ‘fees’ and ‘taxes.’

Crypto scammers thrive on market complexity, using confusion and fake ‘insider knowledge’ to trick you.

Read more about what you need to look out for: https://www.consumerprotection.wa.gov.au/announcements/celebrity-fakes-and-crypto-cons-drive-30m-loss-investment-scams

18/08/2025

Close up and personal is great – but sometimes we need the big picture to really know what’s going on.

We'd love you to follow Consumer Protection WA main page and become part of the action.

You'll get daily updates on topics such as product safety, scams, renting, motor vehicles and of course Australian Consumer Law.

12/09/2024

Each year Consumer Protection WA visits the Indian Ocean Territories providing tailored community outreach and education to the local communities.

This year Senior Regional Officer Indian Ocean Territories Coordinator, Joan Susinetti (right) and Principal Product Safety Officer Maree Barry (left) are visiting Christmas and Cocos (Keeling) Islands to work with the community and organisations like the Women’s Association and meet with community groups about product safety and for them to learn more about their rights and responsibilities.

10/07/2024

🏡NEW RENT REFORMS BEGIN THIS MONTH

From Monday 29 July:
✅Pets will be mostly allowed, with the landlord only able to refuse if written laws, local laws or by-laws prevent them, or if a good reason can be provided to the Commissioner for Consumer Protection. Tenants will need to seek permission from the landlord to keep a pet and landlords can impose reasonable conditions.

✅Rent increases will only be allowed to occur once every 12 months, down from every six months previously. The minimum 12-month timeframe will begin from 29 July for periodic tenancies, while for fixed-term tenancies it will start once the current term of the lease agreement ends.

✅Minor modifications - such as hanging pictures on a wall, putting up flyscreens or installing a water-saving shower head - are also now allowed in most cases. The tenant will need to get the permission of the landlord.

✅Disputes about pets and minor modifications will be considered by the Commissioner for Consumer Protection, who will hear from both sides before making an independent ruling. This removes the need to go to Court.

For more detailed information & a link to some helpful FAQs : https://www.commerce.wa.gov.au/announcements/new-rental-reforms-move-month

17/05/2024

FROM TODAY:
🏡Rent bidding banned in WA
🏡Tenants can fight back against retaliatory action by landlords

Read more: https://www.commerce.wa.gov.au/announcements/rent-reforms-begin-ban-bidding-wars

17/04/2024

The rights of WA renters will be stronger than ever before - new reforms beginning May 2024

01/12/2023

Need help to clean up your debt, control your spending, paying off your credit card or get your finances under control? 2023 has been hard, but fortunately for those of us living in the IOT or on the mainland Moneysmart has some answers.

Visit https://moneysmart.gov.au/ -my-debt to find out more.

29/11/2023

Did you use your phone to grab a bargain during the Black Friday or Cyber Monday sales? Without virus protection you run the risk of downloading not only your order confirmation and shipping details - but malware and other nasties as well. Get strong virus protection – it might be your best buy for 2023.

11/11/2023

𝐒𝐨𝐦𝐞𝐭𝐢𝐦𝐞𝐬 𝐰𝐞 𝐬𝐡𝐚𝐫𝐞 𝐚 𝐛𝐢𝐭 𝐭𝐨𝐨 𝐦𝐮𝐜𝐡 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐰𝐫𝐨𝐧𝐠 𝐩𝐞𝐨𝐩𝐥𝐞 ⚠

Scammers are always willing to chat, in fact they’re very good at it. When it comes to getting personal info, bank passwords and credit card details they are the best.

If you think you’ve spoken to the wrong person and possibly been scammed contact ScamnetWA for help and advice:
📞1300 304 054
🖥 www.scamnet.wa.gov.au/scamnet/Contact_Us.htm

09/11/2023

𝐒𝐮𝐫𝐩𝐫𝐢𝐬𝐞! 𝐘𝐨𝐮𝐫 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞 𝐡𝐚𝐬 𝐣𝐮𝐬𝐭 𝐚𝐫𝐫𝐢𝐯𝐞𝐝 𝐨𝐧 𝐭𝐡𝐞 𝐢𝐬𝐥𝐚𝐧𝐝 ⚠

But hold on, it looks like you’ve been sold a lemon! If this happens, remember you automatically have consumer guarantees.

All goods and services sold, leased or hired in Australia must match their description, work properly and have spare parts available for a reasonable time to enable repairs.

ℹ Need more info?
👉 Visit www.commerce.wa.gov.au/consumer-protection/guarantees-and-warranties-0
📞 Call 1300 304 054

Address

140 William Street
Perth, WA
6000

Opening Hours

Monday	8:30am - 4pm
Tuesday	8:30am - 4pm
Wednesday	8:30am - 4pm

Telephone

1300 30 40 54

Website

http://consumerprotection.wa.gov.au/

Alerts

Be the first to know and let us send you an email when Indian Ocean Territories - Consumer Protection WA posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Organization

Send a message to Indian Ocean Territories - Consumer Protection WA:

Shortcuts

Address
Telephone
Opening Hours
Alerts
Contact The Organization
Claim ownership or report listing

Want your organization to be the top-listed Government Service in Perth?