Ombudsman WA

Ombudsman WA Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Ombudsman WA, Public & Government Service, Level 2, Albert Facey House, 469 Wellington Street, Perth.

Ombudsman WA provides fair and independent oversight that helps people be heard, improves services and promotes the safety of vulnerable people in Western Australia.

17/07/2026

Artificial Intelligence (AI) can be a great tool to support people to write complaints. We prefer your complaint in your own words, but AI is a tool many now use on a daily basis and can help someone get their complaint into words.
Follow this prompt to get the best results:
"Write a complaint to the [insert name of the agency] which is simple, clear and explains in my own voice [insert what has happened]. Explain that I want [insert what you want to happen].
Find out more at https://ombudsman.wa.gov.au/publications-resources/using-ai-write-complaints

A special thank you to our wonderful research intern Amy from The McCusker Centre for Citizenship at UWA for outstanding...
15/07/2026

A special thank you to our wonderful research intern Amy from The McCusker Centre for Citizenship at UWA for outstanding work in June and July 2026.

This is what Amy had to say about the internship:

“My experience as an intern at Ombudsman WA has been incredible. I’ve had the opportunity to learn more about the organisation and make contributions to several projects being undertaken. This practical experience supported by a team of supervisors has enabled me to apply my learning and experience and further develop my research and community engagement skills.”

We wish Amy all the very best with her honours research project and future career.

This year's NAIDOC Week theme,"50 Years of Deadly", celebrates five decades of recognising the strength, culture, achiev...
10/07/2026

This year's NAIDOC Week theme,"50 Years of Deadly", celebrates five decades of recognising the strength, culture, achievements and contributions of Aboriginal and Torres Strait Islander peoples. It honours the generations who have helped shape NAIDOC and the communities that continue to keep culture strong.

Throughout the week, Aboriginal and non-Aboriginal staff from across our office attended community NAIDOC events in Armadale, Mirrabooka and Northam, connecting with community members and celebrating Aboriginal culture, history and achievement.

We also held a NAIDOC morning tea, with staff sharing food featuring native bush flavours and taking time to learn, reflect and celebrate together.
Thank you to everyone who helped make this year's NAIDOC Week meaningful and memorable.

03/07/2026

Ombudsman WA provides independent oversight of public administration. By looking objectively at how services are delivered and identifying barriers to success, we help improve outcomes for the community.

Hear Ombudsman Bevan Warner discuss the importance of being impartial, non-partisan and clear in communication.

We are here for everyone and we try to be as accessible as possible when you need to contact us. That was the message wh...
03/07/2026

We are here for everyone and we try to be as accessible as possible when you need to contact us.

That was the message when Ombudsman Bevan Warner presented to Community Leaders at the Office of Multicultural Interests' Forum last Saturday 27 June at the Alexander the Great Club in Perth.

The Forum brought together representatives of new and emerging communities, who play an important role in sharing information through their networks.

Bevan spoke to community leaders about our role, our accessible website and other support like language services to make a complaint. He listened to the community leaders about their problems with government services and how we can raise our profile within their community.

Last week we were in Geraldton, talking directly with community organisations and support services about how we can hel...
30/06/2026

Last week we were in Geraldton, talking directly with community organisations and support services about how we can help with complaints in the Mid West.

The team met with the Bundiyarra Aboriginal Community Aboriginal Corporation and Geraldton Streetwork Aboriginal Corporation, Regional Alliance West, Legal Aid WA, Youth Justice Services and the Greenough Regional Prison to discuss the range of work the Ombudsman does and how we assist.

We attended the Financial Counselling Western Australia Forum held in Geraldton where we were able to talk with financial counsellors in the region. There was a strong focus on ways we can support communities in regional WA experiencing financial hardship.

This outreach is part of the Ombudsman’s ongoing Regional Awareness and Accessibility Program. It’s important our staff hear directly from people in regional and remote communities about the problems they have with government services and energy and water providers, and raise awareness of our services for all Western Australians.

Read more: https://ombudsman.wa.gov.au/about-us/news-and-events/engaging-communities-mid-west

24/06/2026

Better and fairer public services.
Our new Investigation Standards will help administrators deliver even better public services by looking at:

- the risk guidance and success criteria they receive;

- contrasting the service offer between metropolitan and non-metropolitan WA; and

- whether joined-up service delivery is actually happening.

Read more and download the Standards on our website https://ombudsman.wa.gov.au/about-us/news-and-events/lifting-veil-our-new-investigation-standards

Last Friday our team were at the Beverley Community Resource Centre, together with Consumer Protection WA and Equal Oppo...
23/06/2026

Last Friday our team were at the Beverley Community Resource Centre, together with Consumer Protection WA and Equal Opportunity Commission WA, talking with community members about how we can help with complaints.

Ensuring all Western Australians, especially in regional areas, have access to our services is an important part of our Accessibility and Awareness program.

For more information or to make a complaint, call us on Freecall 1800 117 000 or visit https://ombudsman.wa.gov.au/

16/06/2026

Lifting the veil on our new Investigation Standards.

We’ve published new Investigation Standards to make clear how we do major reviews that end up before Parliament. We want better, fairer public services for the community, and major reviews help us achieve that.

We want to use our powers for good. Working constructively with public administrators while maintaining the independence that is central to our role, is vitally important. By being clear about how we work, we hope to build trust and to be called upon when needed.

Read more and download the Standards on our website https://ombudsman.wa.gov.au/about-us/news-and-events/lifting-veil-our-new-investigation-standards

Today is World Elder Abuse Awareness Day. Our team were out at the Purple Pickleball event in Pinjarra, Shire of Murray ...
15/06/2026

Today is World Elder Abuse Awareness Day. Our team were out at the Purple Pickleball event in Pinjarra, Shire of Murray this morning together with Consumer Protection WA and Equal Opportunity Commission WA, talking with community members about how we can help with complaints.
For more information or to make a complaint, call us on Freecall 1800 117 000 or visit https://ombudsman.wa.gov.au/

Address

Level 2, Albert Facey House, 469 Wellington Street
Perth, WA
6000

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

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