This page is designed to share information with the community and provide an opportunity for two-way engagement. When using any of our social media accounts, we ask you to follow these 'house rules'. Our social media pages are designed to provide the community with important information as well as giving you an opportunity to engage with Council and to interact with other community member
s. The staff and Councillors or Randwick City Council are committed to the following principles:
Openness:
Our social media platforms are places where anyone can share and discuss issues that are relevant to our Council and the community we represent and serve. Relevance:
We will ensure our social media platforms are kept up to date with informative content about our Council and community. Accuracy:
The content we upload onto our social media platforms and any other social media platform will be a source of truth for our Council and community and we will prioritise the need to correct inaccuracies when they occur. We will uphold and promote the behavioural standards contained in this policy and our Council’s Code of Conduct when using our social media platforms and any other social media platform. Our Social media activity will reflect our commitment to creating and maintaining environments where children are respected, protected, and empowered. We ask that you be kind, courteous and respectful at all times. We're open to discussion that is polite and respectful. But please remember, there are humans on the other side of the keyboard! Council will turn off commenting on its posts after three working days and reserves the rights to turn off commenting on posts completely. Our social media platforms are generally monitored Monday to Friday 9am to 5pm. Service requests received via social media will be processed in accordance with Council's Customer Service Charter. We will not tolerate posts or content that:
- is potentially defamatory, offensive, humiliating, threatening or intimidating to Council officials or members of the public
- is an attack on Council officials or third parties
- contains profane language or is sexual in nature
- aims to incite hatred based upon religion, culture, gender, sexuality, ability or ethnicity
- causes division within our community
- constitutes harassment and/or bullying within the meaning of the Model Code of Conduct for Local Councils in NSW, or is unlawfully discriminatory
- contains content about the Council, Council officials or members of the public that is misleading or deceptive
- breaches the privacy of Council officials or members of the public
- contains allegations of suspected breaches of the Council’s Code of Conduct or information about the consideration of a matter under the Procedures for the Administration of the Model Code of Conduct for Local Councils in NSW
- violates an order made by a court
- breaches copyright
- constitutes spam (including unauthorised promotion of commercial products or businesses)
seeks to deliberately monopolise or influence the social media channel for their own personal purposes
is in breach of the rules of the social media platform
Council's social media platforms are not to be used for making complaints about the Council or Council officials. Please use Council's contact us page and refer to our Complaints Management Policy. Posts or content that breach these house rules will be removed or 'hidden'. Users may also be banned from Council's social media sites if they breach these house rules. The particular circumstances and severity of the breach will be considered in deciding whether to remove, hide or ban. A person whose content has been removed or has been blocked or banned may request a review of the decision by making an application in writing to the General Manager and outlining the grounds upon which the request is being made. A review will be conducted consistent with Council's Social Media Policy.
