27/08/2026
๐๐๐ง๐ง๐๐ฅ ๐ฃ๐๐ข๐ฃ๐๐. ๐๐๐ง๐ง๐๐ฅ ๐๐จ๐ฆ๐๐ก๐๐ฆ๐ฆ. โญ
A fantastic opportunity this week to attend the ๐๐ซ + ๐๐ซ ๐๐ฑ๐๐ฎ๐ป๐๐ฎ๐ด๐ฒ ๐ช๐ผ๐ฟ๐ธ๐๐ต๐ผ๐ฝ, delivered by ๐ ๐ฎ๐ฟ๐ธ ๐ฆ๐ต๐ฎ๐ ๐ผ๐ณ ๐ฆ๐ต๐ฎ๐ ๐ง๐ต๐ถ๐ป๐ด and supported by the ๐๐ถ๐๐ ๐ผ๐ณ ๐ ๐ผ๐ฟ๐ฒ๐๐ผ๐ป ๐๐ฎ๐.
There were some great practical takeaways for businesses in ๐ฆ๐ฎ๐บ๐ณ๐ผ๐ฟ๐ฑ ๐ฎ๐ป๐ฑ ๐๐ต๐ฒ ๐๐๐ฟ๐ฟ๐ผ๐๐ป๐ฑ๐ถ๐ป๐ด ๐ฟ๐ฒ๐ด๐ถ๐ผ๐ป.
One of the biggest?
๐๐ฟ๐ฒ๐ฎ๐ ๐ฒ๐บ๐ฝ๐น๐ผ๐๐ฒ๐ฒ ๐ฒ๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ๐ ๐ฐ๐ฟ๐ฒ๐ฎ๐๐ฒ ๐ด๐ฟ๐ฒ๐ฎ๐ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฒ๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ๐.
When we recruit the right people, give them great training, simplify our systems, recognise their contribution and create a workplace where people can thrive, that flows directly through to how our customers experience our businesses.
A few questions worth asking in your own business:
โญ How easy are you to do business with?
โญ Where are the friction points in your customer journey?
โญ How well do you onboard and develop your team?
โญ Do your systems make your team's jobs easier โ or harder?
โญ How often do you recognise people for doing a great job?
One question to take away was simply:
๐๐ผ๐ ๐ฐ๐ฎ๐ป ๐๐ฒ ๐บ๐ฎ๐ธ๐ฒ ๐๐ต๐ถ๐ ๐ฒ๐ฎ๐๐ถ๐ฒ๐ฟ ๐ฎ๐ป๐ฑ ๐ฏ๐ฒ๐๐๐ฒ๐ฟ?
Thanks to Mark Shaw of Shaw Thing for a practical and thought-provoking workshop and to the City of Moreton Bay for investing in the development of our local business community.
There are certainly plenty of ideas that ๐ฆ๐ฎ๐บ๐ณ๐ผ๐ฟ๐ฑ ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐๐ฒ๐ can put into practice!
Send a message to learn more